Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,624 questions
1 answer
Tài khoản bị tấn công
Hello Support Team, My Microsoft Account was hacker. The attacker changed my primary alias to ******@wrotegalu.live and deleted my original email ******@gmail.com from the account. Now it says my account does not exist. I am the legitimate owner of this…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked
2026-11-08T01:18:13.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 71%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Tuyết Lê
0
Reputation points
edited the question
2026-11-08T01:54:28.33+00:00
EmilyS_726
34,095
Reputation points
Volunteer Moderator
1 answer
couldn't confirm that your message was sent from a trusted location
Trying to send an email but I keep getting it bounced back saying there is an SPF validation error
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,561 questions
asked
2026-11-07T07:44:00.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 87%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESE%3C/text%3E%3C/svg%3E)
Samantha Evans
0
Reputation points
answered
2026-11-08T01:52:54.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 99%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
Bhuvaneshwari D
0
Reputation points
1 answer
Why has Microsoft forced a change on typeface in Outlook for desktop?
In my case the problem is in the Classic Outlook Contacts/address book. My custom default font Verdana 10 pt has been changed to Aptos 12 pt for existing contacts, something I noticed when recently installing M365 on my new Windows 11 computer, having…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,098 questions
asked
2026-11-04T16:01:45.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 19%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Dori A Schmetterling
0
Reputation points
commented
2026-11-08T01:50:13.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V
15,080
Reputation points Microsoft External Staff
Moderator
1 answer
how to fix the Blocked email save issue in Outlook Junk setting?
I'm all of a sudden getting huge numbers of Junk email. I googled it and the suggestion was to add domains to the Blocked sender tab in Junk email settings. When I edit anything on that tab and hit Save an error comes up saying it couldnt save and I…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,098 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 99%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
2 answers
Emails visible but not opening on Laptop
I can access the Hotmail Link and see my emails but they are not opening
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,561 questions
asked
2026-11-04T15:39:37.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 18%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Terri Larcombe
0
Reputation points
commented
2026-11-08T01:47:46.6266667+00:00
Chloe-V
15,080
Reputation points Microsoft External Staff
Moderator
2 answers
Spam in junk mail
Hello! I am having 25+ emails hitting my junk mail folder each day and need to know what settings to increase to stop getting so many emails. Also, some of my normal every day emails are going there.
Outlook | Web | Outlook.com | Settings
Outlook | Web | Outlook.com | Settings
Configuring preferences and options in Outlook.com
4,444 questions
asked
2026-11-04T16:40:52.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 32%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBO%3C/text%3E%3C/svg%3E)
Barbara Olson
0
Reputation points
edited a comment
2026-11-08T01:44:09.0133333+00:00
Chloe-V
15,080
Reputation points Microsoft External Staff
Moderator
2 answers
Profile password
I just recently changed my password in my profile but when I try to sign in it says incorrect password
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,624 questions
asked
2026-11-07T15:10:35.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 30%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBR%3C/text%3E%3C/svg%3E)
Betty Rogers
0
Reputation points
edited an answer
2026-11-08T01:43:31.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
13,385
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Download apps from Google Play Store to Windows PC
How to download apps from Google Play Store to HP OmniBook X Laptop that are not available from Microsoft Store?
Windows for home | Windows 11 | Apps
2,477 questions
asked
2026-11-07T22:49:20.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 14.000000000000002%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET6%3C/text%3E%3C/svg%3E)
TWilliams-6684
0
Reputation points
accepted
2026-11-08T01:43:10.1866667+00:00
TWilliams-6684
0
Reputation points
1 answer
I WANT MY OLD COPILOT BACK
lots of people want their old copilot back... please give us a fix to get it back the new one is awfull.... if you can not fix it back guess we will not use the new one ... why would you change something that worked for everyone and the new one doesn't…
Microsoft Copilot | Other
2,396 questions
asked
2026-11-04T03:01:11.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 20%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Judy Johnson
40
Reputation points
edited a comment
2026-11-08T01:39:57.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 0%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
ねこ
0
Reputation points
2 answers
Hotmail account recovery if you have two-way factor but email is hacked
Our email was hacked and they changed the recovery e-mail and password before we could see the notifications. When we try and fill our recovery email request form it says it will ignore it because we have a two-step verification set up on the account.…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,561 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 84%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
2 answers
My subscription was due from renewal but not paid in. I am getting messages to still renew. Pleas ask a human to help me.
My Microsoft 365 Subscription was due for renewal on 1 November 2026. I got messages from you saying it has been renewed. I ams still getting messages that you need to renew to continue my subscription. I have the correct Account and money to pay it, but…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,720 questions
asked
2026-11-08T00:45:58.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 80%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jeffrey Green
0
Reputation points
answered
2026-11-08T01:37:01.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
90,560
Reputation points
Independent Advisor
1 answer
profile picture not updating
I have a personal Hotmail account. I changed my profile photograph multiple times.. My Microsoft account profile and Outlook both display my new photograph correctly, but people receiving my emails are still seeing my old photograph. This is particularly…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,561 questions
asked
2026-11-04T18:40:07.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 7.000000000000001%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETR%3C/text%3E%3C/svg%3E)
Tameera Richardson
0
Reputation points
commented
2026-11-08T01:36:44.7333333+00:00
Chloe-V
15,080
Reputation points Microsoft External Staff
Moderator
1 answer
New Outlook Only Showing Past Month Emails in the Inbox
Hello, I am using the new Outlook, and only the past month is showing in the inbox. I have no filters on my mail. Online, all emails show. I have a mac. Advice?
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,710 questions
asked
2026-11-04T19:38:04.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 12%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEV%3C/text%3E%3C/svg%3E)
Emily Vogt
0
Reputation points
commented
2026-11-08T01:35:42.6866667+00:00
Chloe-V
15,080
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft 365 Outlook Classic
Years ago, I added several folder under my outlook. Since then I have save emails from those folder to my desktop folder. I have tried to delete the folders from the side bar of my outlook account, will no results. I right click on the folder, click on…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,570 questions
asked
2026-11-04T20:08:01.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 60%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Betty Hollis
0
Reputation points
commented
2026-11-08T01:34:46.89+00:00
Chloe-V
15,080
Reputation points Microsoft External Staff
Moderator
0 answers
Account recovery
How to recover my Xbox account after around 3 years of inactivity, I lost the password and email, but I have locations, card information, and the account on my Xbox I just not signed into it. I can give all information just not the email and pin…
Windows for home | Other | Gaming
4,521 questions
asked
2026-11-08T01:33:07.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 45%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
rickford hicks
0
Reputation points
1 answer
HEIC to JPEG App Not Working
HEIC to JPEG app purchased on the Microsoft store (order #[PII Removed], 01/31/2025) will momentarily open and then close. This started to happen after the latest update to the app. I attempted to fix the problem fixing, resetting and deleting and…
Windows for home | Windows 11 | Apps
2,477 questions
asked
2026-11-07T17:35:33.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 34%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Thomas Silverwise
0
Reputation points
edited an answer
2026-11-08T01:31:43.8833333+00:00
Norah-L
13,385
Reputation points Microsoft External Staff
Moderator
1 answer
Windows HDR Calibration Tool "the specified file could not be encrypted"
When pressing finish after calibrating a hdr profile using the windows hdr calibration tool I get a popup saying "Warning Success (0x80071770) The specified file could not be encrypted". I know it creates an icc profile in…
Windows for home | Windows 11 | Display and graphics
5,419 questions
asked
2026-11-06T06:52:56.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 96%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Eli Makrelli
0
Reputation points
commented
2026-11-08T01:28:57.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 56.00000000000001%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV4%3C/text%3E%3C/svg%3E)
vencent 421124124
0
Reputation points
2 answers
Can't send emails from outlook to Hotmail Address's.
I can't send emails from outlook to Hotmail Address's. only recently. get message hotmail.com couldn't confirm that your message was sent from a trusted location. error 550 5.7.23
Outlook | Windows | New Outlook for Windows | For business
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
12,598 questions
asked
2026-11-08T00:54:15.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 57.00000000000001%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
Lawrence Poletto
0
Reputation points
answered
2026-11-08T01:27:56.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 47%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKE%3C/text%3E%3C/svg%3E)
Kai-Ex
2,565
Reputation points Microsoft External Staff
Moderator
0 answers
Census Email
Hello - All of a sudden I am not getting all on my emails in my Outlook Inbox. It seems that some of the emails are being tagged Census and does not sure up in my Inbox. How do I get this straighten out so all my emails go to my Inbox? Thank you
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,570 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 50%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
2 answers
Unable to sign in to new Copilot iPhone app with personal account after migrating from old Copilot app
I have been a happy user of copilot on my pc and on my phone. i use it with a personal m365 subscription. recently, when i went to use the app on my phone, it said I needed to download the new copilot app. I did. and now i cannot login to the new app. …
Microsoft Copilot | Other
2,396 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 68%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)