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Outlook (classic) not syncing Gmail mail from May 1, 2019 to present — case open 12 days, escalation unanswered, supervisor callback never came

Environment: Outlook for Windows (classic), Microsoft 365, Version 2610 (Build 20527.20150), Current Channel, on Windows 11. Gmail account (IMAP) with roughly 4,300 messages in the server inbox. Problem: After an account remove and re-add on October 25,…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-11T15:36:54.3833333+00:00
Seth Freudberg 0 Reputation points
answered 2026-11-11T15:37:57.7733333+00:00

AI answer

2 answers

Workspace theme colors are all jacked up after the latest update

Workspace colors used to be bright and distinct, and now they’re all dark or pastel, so I can’t tell workspaces apart at a glance. I work from home and have several workspaces set up. They used to be bright pink, blue, purple, etc. Now they are all muted…

Microsoft Edge | Other | Windows 11
asked 2026-11-11T15:35:32.17+00:00
HRHQueenZ 0 Reputation points
commented 2026-11-11T17:56:24.87+00:00
HRHQueenZ 0 Reputation points
1 answer

Free credit expired and the pay-as-you-go upgrade fails with this error: We can't upgrade your subscription right now.

My Azure subscription, “Cairn Tech - Platform,” is disabled. The Azure portal says, “Your free credit has expired. Upgrade to keep going with your account.” I want to reactivate the existing subscription by upgrading to pay-as-you-go. I went to…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,175 questions
asked 2026-11-11T15:32:35.6433333+00:00
Harry Giovanni 0 Reputation points
answered 2026-11-11T15:33:29.8+00:00

AI answer

2 answers

We have detected unusual activity on your Microsoft account

I am trying to help a friend who received the above message. He is 78 years old and doesn't have any old passwords written down, nor does he remember any email subjects. He also does not have a cell phone. Is there any way he can fill out a printed…

Outlook | Web | Outlook.com | Email
asked 2026-11-11T15:24:26.4466667+00:00
Michael Fay 0 Reputation points
answered 2026-11-11T16:49:48.4666667+00:00
GsN5034 - IA 80,095 Reputation points Independent Advisor
2 answers

Wi-Fi ping spikes every ~14 seconds on Windows 11 - caused by Location services (with fix)

Sharing a fix in case it saves someone else hours of troubleshooting. Symptom Remote desktop typing lag and choppy video calls on a Windows 11 PC on Wi-Fi. Pinging the router (normally 1-3 ms) showed bursts of 250-450 ms every ~14 seconds, each…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-11-11T15:22:43.4266667+00:00
MichaelJ-4246 0 Reputation points
answered 2026-11-11T23:34:07.69+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
1 answer

Container Registry: Name Reuse and Migration Challenges — Clarification Needed

Problem description I am trying to understand if there is a supported method to move an Azure Container Registry (ACR) resource across different Azure tenants. Specifically, I previously deleted the registry named 'alaska.azurecr.io' to use it in another…

Azure Container Registry
Azure Container Registry

An Azure service that provides a registry of Docker and Open Container Initiative images.

579 questions
asked 2026-11-11T15:18:53.9866667+00:00
Tom Smith 0 Reputation points
answered 2026-11-11T23:27:53.6333333+00:00
Divyesh Govaerdhanan 11,895 Reputation points MVP Volunteer Moderator
2 answers

I am requesting a Refund for Microsoft Office 365

I have been charged for another year of subscription of MS office 365 in August 2026 but I have changed my Office 365 Subscription to my Company Office 365 Subscription and am paying them to have office 365. I am no longer using the personal office 365…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-11T15:14:33.3366667+00:00
Harvey Nuttall 0 Reputation points
answered 2026-11-11T15:49:02.22+00:00
DaveM121 947.9K Reputation points Independent Advisor
1 answer

When I click on a link in Outlook, my computer gets directed to the website in Duck Duck Go which does not allow extensions. My web browser is Duck Duck Go (DDG), but when I click on a link in an Outlook e-mail, I want my computer to be directed to DDG.

When I click on a link in Outlook, my computer gets directed to the website in Duck Duck Go which does not allow extensions. My web browser is Duck Duck Go (DDG), but when I click on a link in an Outlook e-mail, I want my computer to be directed to DDG.…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-11T15:13:49.5566667+00:00
Carl Neighbors 0 Reputation points
answered 2026-11-12T00:23:59.3+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
1 answer

URGENT - Global Administrator locked out - MFA Error 399287 (BadReputation) - Request for Microsoft Engineering assistance

Hello Microsoft Support Team, I am an IT service provider managing a Microsoft 365 tenant for one of our customers. We are currently completely locked out of the tenant because the Global Administrator cannot complete MFA verification. Affected tenant: …

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-11T15:13:18.52+00:00
Beuningen IT 0 Reputation points
answered 2026-11-11T15:15:05.7+00:00
Sumit 44,981 Reputation points Volunteer Moderator
1 answer

Individual validation (Canada): Verified ID presentation fails with tokenError "resource in CosmosDB already exists"

Individual Public identity validation, Canada, Artifact Signing account in East US. Three attempts on 11 Nov 2026. The AU10TIX check succeeds each time (ID and selfie accepted, Verified ID added to Microsoft Authenticator), but presenting the Verified ID…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,792 questions
asked 2026-11-11T15:05:12.38+00:00
Mohammed Amine El Galai 0 Reputation points
answered 2026-11-11T15:06:56.0466667+00:00

AI answer

2 answers

URGENT HELP LOSSS OF FILES MORE THAN 30 DAYS

Subject: Urgent help needed – approximately 42,000 irreplaceable photographs missing from OneDrive I am asking for urgent help with what is an extremely serious loss of personal data from my OneDrive. 33 folders containing approximately 42,000…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-11T15:03:44.2033333+00:00
Callum Dickson 0 Reputation points
answered 2026-11-12T02:24:52.5933333+00:00
Xavier-D 14,530 Reputation points Microsoft External Staff Moderator
3 answers

Missing Horizonal Scroll Bar

The horizontal scroll bar has been missing for some time now. The "display horizonatal scroll bar" is checked in "Options," "Advanced" and is also checked in Settings.  When I narrow the window to make the view smaller than…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-11-11T14:59:36.3666667+00:00
Jamie McMorrow 0 Reputation points
answered 2026-11-11T16:38:37.2466667+00:00
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator
2 answers

Update on repair on microsoft surface laptop in Malaysia

greetings, i want to know the update for repair for my surface laptop which is already pass one month. how do i get update?

Surface | Surface Laptop | Performance and maintenance
asked 2026-11-11T14:58:28.45+00:00
Mohd Yusof Mohamad 0 Reputation points
answered 2026-11-12T00:57:53.52+00:00
S.Sengupta 33,176 Reputation points MVP Volunteer Moderator
2 answers

can't find my PC listed in Devices

I need my Bitlock Recovery Key but cannot find my PC listed in Devices. I may have multiple Microsoft accounts but I don't know what Username it would be under.

Windows for home | Windows 11 | Recovery and backup
asked 2026-11-11T14:58:05.7133333+00:00
Ron LaFaye 0 Reputation points
answered 2026-11-11T15:31:24.4833333+00:00
DaveM121 947.9K Reputation points Independent Advisor
1 answer

Switching Back To Classic Outlook

I don't like the new outlook I want to go back to classic. I have the toggle switched to classic, but it still reverts back to the new outlook every once in a while. Each tie this happens I have a hard tie getting the classic outlook back on. How can I…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-11T14:57:06.2033333+00:00
Patricia Felix 0 Reputation points
answered 2026-11-11T15:13:43.6966667+00:00
Ana Le 2,965 Reputation points Independent Advisor
1 answer

windows 11 pro 25H2 computers won't update to 26H2

windows 11 pro 25H2 computers won't update to 26H2 I don't know wat happend but suddenly i get that the Updates pauzed becouse of the organisation polycy. how can i fix that?

Windows for home | Windows 11 | Windows update
asked 2026-11-11T14:55:35.6066667+00:00
Paul Moolenaar 0 Reputation points
answered 2026-11-11T15:29:34.1366667+00:00
Ivan B 127.2K Reputation points Independent Advisor
1 answer

download my office software

my new home office software would not load on my new iMac so I had to remove ie. I now need to try to download it again

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-11T14:53:15.0666667+00:00
Fiona Gregory 0 Reputation points
answered 2026-11-11T15:26:58.0066667+00:00
DaveM121 947.9K Reputation points Independent Advisor
2 answers

Cannot login to app to authenticate, says I'm not Global Admin, nobody else is my admin

I run a very very very very very small company. We use Microsoft 365, and I swapped phones. Because of the phone swap, I cannot login to the authenticator. I tried calling the help line, which has me with a robot, which then hangs up the phone to tell me…

Microsoft 365 and Office | PowerPoint | For business | Windows
asked 2026-11-11T14:50:09.5066667+00:00
Geoff Barham 0 Reputation points
answered 2026-11-11T15:18:05.45+00:00
Sumit 44,981 Reputation points Volunteer Moderator
2 answers

Since the 365 re-licensing, the calendar is no longer synchronized with my iphone

I've been using Apple Calendar on the iPhone for years and Outlook on the PC, until the last license renewal everything worked without any problems. Now nothing works anymore.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-11T14:48:15.3466667+00:00
Ray Justin 20 Reputation points
answered 2026-11-11T15:06:02.4633333+00:00
Hin Vo 1,755 Reputation points Independent Advisor
1 answer

làm thế nào để vào word không bị lỗi

tôi vào word hay bị lỗi, và bị yêu cầu bản quyền hãy giúp tôi giải đáp để có thể dễ dàng sử dụng ạ

Microsoft 365 and Office | Word | For home | Other
asked 2026-11-11T14:48:14.94+00:00
Nguyệt Nguyễn 0 Reputation points
answered 2026-11-12T00:04:14.61+00:00
Ian-T 16,460 Reputation points Microsoft External Staff Moderator