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You lost over 100,000+ of my pictures that were on my easystore drive and now I can't use them

I got your extended program to cover 1T of storage on 11/4/2026. Since then, I cannot access well over half of my 200,000+ photos that are stored on my Easystore D: drive! Where are they? I use those folders every single day and I want them back on my…

Windows for home | Other | Files, folders, and storage
asked 2026-11-06T20:59:06.98+00:00
Sandi Snider 0 Reputation points
edited the question 2026-11-06T21:01:13.1833333+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
2 answers

windows 11 won't install

windows 11 won't install it downloads but won't install

Windows for home | Windows 11 | Install and upgrade
asked 2026-11-06T20:34:43.2166667+00:00
Dale and Anne Davison 0 Reputation points
answered 2026-11-06T20:59:03.4733333+00:00
CrazyKats 20,295 Reputation points Volunteer Moderator
3 answers

Installing MS 365 Office on a second device

how to install MS 365 Office on a second computer not for business, but for home

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-06T17:36:59.31+00:00
Mike Olsem 0 Reputation points
answered 2026-11-06T20:58:36.14+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
1 answer

SUBSCRIPTION WRONGLY IDENTIFIED AS NOT PAID

(because of computer issues at the time of renewal) my subscription was paid using my wife's email address and i have (in theory) installed that on (our) machine but microsoft365 personal is now closed to me as it says the subscription hasn't been…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-06T20:56:35.5766667+00:00
David Willis 0 Reputation points
answered 2026-11-06T20:56:53.2166667+00:00

AI answer

2 answers

my account was hacked

hello my account PII ******@outlook.com was hacked and now its asking for the email PII ******@outlook.com and PII ******@msaccountsafety.com

Windows for home | Windows 11 | Security and privacy
asked 2026-11-06T18:39:45.8133333+00:00
micah rogerson 0 Reputation points
edited the question 2026-11-06T20:56:21.17+00:00
CrazyKats 20,295 Reputation points Volunteer Moderator
1 answer

Word Web App fails to open specific files for one user only, but works for other users and Desktop App

Hello, We are encountering a strange issue where a specific user cannot open certain Word files online via shared email links using the Word Web Application. Here are the key facts regarding the environment and behavior: File Status: The files are…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-11-04T16:32:46.36+00:00
Sandeep Boudh 0 Reputation points
edited a comment 2026-11-06T20:53:22.9333333+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
1 answer

I tried to reinstall Office 2013 again. I have a product key

I tried to reinstall Office 2013 again. · I don’t have a MS Office CD, only a product key

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-11-06T20:42:01.98+00:00
Dennis Klein 0 Reputation points
edited the question 2026-11-06T20:47:32.72+00:00
Clover-L 110 Reputation points Microsoft External Staff Moderator
1 answer

How to activate copilot in outlook to assist with drafting email responses or drafting new emails

How to activate copilot in outlook to assist with drafting email responses or drafting new emails

Microsoft Copilot | Other
asked 2026-04-29T10:01:55.3466667+00:00
Charl Clark 0 Reputation points
commented 2026-11-06T20:45:22.4966667+00:00
Engy Mohamed 0 Reputation points
2 answers

live email account gone

my live.com email account disappeared (******@live.com)

Microsoft Edge | Other | Windows 11
asked 2026-11-06T19:55:04.68+00:00
Al Mount 0 Reputation points
answered 2026-11-06T20:36:29.5433333+00:00
Virginia M 42,480 Reputation points Independent Advisor
2 answers

Update your recovery method to keep signing in

I keep getting a pop up saying "update your recovery method to keep signing in"

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-06T18:52:15.6766667+00:00
Rif Rafson 20 Reputation points
answered 2026-11-06T20:32:58.7366667+00:00
Virginia M 42,480 Reputation points Independent Advisor
1 answer

Email hacked

Hello, my main email since like 2010 was hacked and when i try to get it back, it says the account no longer exists, but when i try to create a new one with the same adress it says the adress is already in use, what should i do?

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-11-06T19:52:31.85+00:00
José Ruivo 0 Reputation points
answered 2026-11-06T20:31:20.0633333+00:00
Jonathan Deives 83,490 Reputation points Independent Advisor
1 answer

How to make a different Calendar be the default?

I have two calendars ( under my calendars in outlook), my calendar that is connected to my email, and then the calendar I manage for someone else. I am trying to make the latter calendar the default, so I don't have to keep unchecking mine, and…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-08-07T13:32:15.5566667+00:00
Van Sistine, Caroline 0 Reputation points
commented 2026-11-06T20:31:13.27+00:00
Rain Dotzler 0 Reputation points
1 answer

TEAMS Meeting Issues

I have a group set up in Outlook that has members within our company and others outside the company. When I send them a TEAMS meeting invite only about 1/3 of them actually receive it - including many within my organization. Do I have to manually type…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-06T19:28:11.5033333+00:00
Tim Stewart 0 Reputation points
answered 2026-11-06T20:31:13.1066667+00:00
Kai-L 21,095 Reputation points Microsoft External Staff Moderator
2 answers

I CANT LOG IN IN MY MICROSOFT ACCOUNT

Good evening, I need some help. This morning, when I tried to access my Microsoft account, I was told that the email address ([Moderator note: PII removed]@gmail.com) was not linked to any Microsoft account. I discovered that it has been changed to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-03T21:15:25.8+00:00
Cocco Bello 0 Reputation points
commented 2026-11-06T20:29:36.43+00:00
Cocco Bello 0 Reputation points
1 answer

Microsoft Advertising Shopping: offers Active in Merchant Center but new campaign shows "No products targeted" since Nov 4, 2026

Hello, Since November 4, 2026 at about 01:00 UTC, our two active Shopping campaigns (France, one Standard Shopping campaign and one Shopping remarketing campaign) almost stopped serving at the same time. No change was made on our side: no change to bids,…

Microsoft Advertising | Microsoft Merchant Center | Feed management
asked 2026-11-06T20:27:43.69+00:00
Stephane F 0 Reputation points
answered 2026-11-06T20:28:40.6866667+00:00

AI answer

2 answers

How to configure IIS 10 IISCertificateMappingAuthenticationModule for a classic mode application.

We are using IIS 10 on Windows Server 2022 servers to run a classic mode soap application, and we are now required to convert to IISCertificateMappingAuthentication from AnonymousAuthentication. All my attempts at reconfiguring the IIS security have been…

Windows development | Internet Information Services
asked 2026-11-05T22:45:05.39+00:00
Cross, Don (Omaha) 1 Reputation point
commented 2026-11-06T20:17:58.5033333+00:00
Cross, Don (Omaha) 1 Reputation point
1 answer

Please reset authenticator app

Hi I am getting extremely frustrated and irritated, I have recently switched phones and I removed the old device from my account [Moderator note: Personally Identifiable Information removed]@thebraguru.co.za, but now when I try and add my account on the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-06T15:03:24.2266667+00:00
Gordon Payne 0 Reputation points
edited an answer 2026-11-06T20:16:52.16+00:00
Hani-Ng 2,835 Reputation points Independent Advisor
1 answer

Repeated unauthorized Microsoft Authenticator sign-in requests

Hello Microsoft Support Team, I am experiencing repeated unauthorized sign-in approval requests through Microsoft Authenticator for my personal Microsoft account. Issue description: I receive unexpected sign-in approval requests that I did not…

Microsoft Security | Microsoft Authenticator
asked 2026-11-06T07:13:02.13+00:00
Nhat Chau 0 Reputation points
answered 2026-11-06T20:16:14.83+00:00
Rob Koch 26,195 Reputation points Volunteer Moderator
1 answer

account change to USAA Support

Emails sent out shows USAA support with my email address no one responds this change during a recent windows update. how do I fix

Outlook | Web | Outlook.com | Email
asked 2026-11-06T20:12:35.3966667+00:00
Philip Hamilton 0 Reputation points
answered 2026-11-06T20:12:58.6466667+00:00

AI answer

2 answers

Copilot has been unable to access or read my currently open Edge tab for several days

Copilot has been unable to access or read my currently open Edge tab for several days, although this feature worked previously. Edge and Copilot are signed in with the same Microsoft account that owns my Microsoft 365 Premium subscription. Can you…

Microsoft Copilot | Other
asked 2026-11-05T02:33:30.97+00:00
Thomas Willenbring 0 Reputation points
commented 2026-11-06T20:11:29.3033333+00:00
csledbetter 0 Reputation points