Hello Microsoft Community,

I urgently need help recovering my original Microsoft account, which was compromised through a Discord phishing attack.

What happened

On October 24, 2026, I joined a Minecraft Hypixel guild Discord server. A bot presented itself as a verification bot and asked me to verify my Microsoft account.

Unfortunately, I entered a genuine Microsoft security verification code on the fraudulent verification website.

On October 25, 2026, I discovered that I had lost access to my Microsoft account.

Since then, when I try to sign in using my original email address, Microsoft displays the following message:

"This Microsoft account does not exist."

When I try to use my previously saved passkey, an unfamiliar email address appears. I suspect that the attacker changed or removed my original sign-in alias.

Why I need help

My original account contained several purchases and subscriptions that I would like to recover, especially my Minecraft Java Edition account.

I have the following historical evidence:

An original PayPal payment authorization to Mojang AB from April 2017.

An official Mojang confirmation email dated July 18, 2022, confirming that my Minecraft account was successfully migrated to Microsoft.

Historical Minecraft Java Edition usernames associated with my account.

A Forza Horizon 4 Ultimate Edition purchase confirmation from December 2020.

Microsoft PC Game Pass purchase confirmations and PayPal payment records from 2026.

An older Xbox Game Pass Ultimate subscription confirmation from 2022.

I also know several previous account details, including my approximate account creation period, previous network IP addresses, and a possible Xbox Gamertag.

What I have already tried

I contacted Microsoft Support and submitted information to verify my ownership.

However, Microsoft replied that the information provided did not match their records or was incomplete. The support case was subsequently closed.

I was instructed to open a new case and provide additional information.

I also tried the Microsoft account recovery form, but I am facing difficulties because:

My original email address is no longer recognized.

I cannot obtain a recovery reference number through the normal recovery process.

The recovery form requests a device ID, but the Windows device ID shown in my PC settings is 36 characters long, while the form only allows 25 characters.

I never owned an Xbox console and only used the account on Windows PCs.

My questions

Is there a way to recover a Microsoft account if an attacker has changed or removed its original email alias?

Can the Microsoft Account Safety team investigate the account using historical Mojang migration records, purchase confirmations, subscription records and payment evidence?

Is there an alternative account ownership verification process when the standard recovery form cannot recognize the original email address?

How can I provide my supporting documents securely to the appropriate Microsoft team?

Is there a way to escalate this case to a specialist who handles compromised Microsoft accounts?

I am not looking for a way to bypass Microsoft's security procedures. I simply want to prove that I am the legitimate owner and recover my original account and purchases.

I would be extremely grateful for any guidance from Microsoft moderators or support specialists.

Thank you for your time and help.

Title

Microsoft Account Hacked – Original Email No Longer Recognized, Unable to Recover Minecraft Account

Details

Hello Microsoft Community,

I urgently need help recovering my original Microsoft account, which was compromised through a Discord phishing attack.

What happened

On October 24, 2026, I joined a Minecraft Hypixel guild Discord server. A bot presented itself as a verification bot and asked me to verify my Microsoft account.

Unfortunately, I entered a genuine Microsoft security verification code on the fraudulent verification website.

On October 25, 2026, I discovered that I had lost access to my Microsoft account.

Since then, when I try to sign in using my original email address, Microsoft displays the following message:

"This Microsoft account does not exist."

When I try to use my previously saved passkey, an unfamiliar email address appears. I suspect that the attacker changed or removed my original sign-in alias.

Why I need help

My original account contained several purchases and subscriptions that I would like to recover, especially my Minecraft Java Edition account.

I have the following historical evidence:

An original PayPal payment authorization to Mojang AB from April 2017.

An official Mojang confirmation email dated July 18, 2022, confirming that my Minecraft account was successfully migrated to Microsoft.

Historical Minecraft Java Edition usernames associated with my account.

A Forza Horizon 4 Ultimate Edition purchase confirmation from December 2020.

Microsoft PC Game Pass purchase confirmations and PayPal payment records from 2026.

An older Xbox Game Pass Ultimate subscription confirmation from 2022.

I also know several previous account details, including my approximate account creation period, previous network IP addresses, and a possible Xbox Gamertag.

What I have already tried

I contacted Microsoft Support and submitted information to verify my ownership.

However, Microsoft replied that the information provided did not match their records or was incomplete. The support case was subsequently closed.

I was instructed to open a new case and provide additional information.

I also tried the Microsoft account recovery form, but I am facing difficulties because:

My original email address is no longer recognized.

I cannot obtain a recovery reference number through the normal recovery process.

The recovery form requests a device ID, but the Windows device ID shown in my PC settings is 36 characters long, while the form only allows 25 characters.

I never owned an Xbox console and only used the account on Windows PCs.

My questions

Is there a way to recover a Microsoft account if an attacker has changed or removed its original email alias?

Can the Microsoft Account Safety team investigate the account using historical Mojang migration records, purchase confirmations, subscription records and payment evidence?

Is there an alternative account ownership verification process when the standard recovery form cannot recognize the original email address?

How can I provide my supporting documents securely to the appropriate Microsoft team?

Is there a way to escalate this case to a specialist who handles compromised Microsoft accounts?

I am not looking for a way to bypass Microsoft's security procedures. I simply want to prove that I am the legitimate owner and recover my original account and purchases.

I would be extremely grateful for any guidance from Microsoft moderators or support specialists.

Thank you for your time and help.