Account hacked and email changed despite 2fa?

@Will said

I assume someone has changed my email and made it near impossible to recover?

I don't want to offer any false hope, but there are a few other things you can try:

1 -- Identify the new account alias email

If you still have access to any past Microsoft security notifications, review them for clues about what the new account email might be.

Look for emails in Classic Outlook PST/OST files, email archives, forwarded messages, backups, screenshots, printed copies, any alternate email accounts you added to your Microsoft account for Two Step Verification. Any place where some of your older messages might have been preserved.

2 -- If you find what might be the new account email

• Try it in the Microsoft Sign-in Helper:
• In a Private/Incognito browser session, open: https://aka.ms/sign-in-helper
• In a Private/Incognito browser session, open: https://aka.ms/sign-in-helper
• Scroll down to "Choose how you normally sign in, then enter your details"
• Click "With an email address"
• Enter the email address and click [OK]

If the alias exist, try the Account Recovery Process using that alias, but all the other data from when you still controlled the account.

Account Recovery:

• https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

3 -- If you ever used this account on an Xbox

Try the Xbox Account Recovery Form
https://support.xbox.com/en-US/forms/recover-your-microsoft-account

Hi Will,

Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Private Message button right under your first post.

I'm sorry to hear about what has happened to your account.

Based on your description, it appears that the sign-in information associated with your Microsoft account may have been changed. As this is a public Microsoft Q&A forum, we cannot verify account ownership, lock accounts, review account records, or make changes within Microsoft's internal systems.

If you can no longer access the account and the standard password reset options are no longer working, the recommended next step is to submit the Microsoft Account Recovery form (ACSR): https://account.live.com/acsr

Before submitting the form, please review Microsoft's account recovery guidance: https://support.microsoft.com/help/17875

When completing the recovery form, provide as much accurate information as possible, such as:

• Previous passwords you remember using
• Information previously associated with the account
• Details of Microsoft services used with the account
• Billing or subscription information, if applicable

The more accurate information you provide, the greater the likelihood that Microsoft's automated verification process can confirm account ownership.

Please note that the Microsoft Q&A community does not have access to account records, recovery submissions, or Microsoft's internal verification systems. As community members, we cannot review the status of an ACSR request, influence the outcome of the verification process, or escalate account recovery cases on your behalf.

For that reason, I recommend continuing to work through the ACSR process and carefully following any instructions provided during the recovery process. While I understand how frustrating and concerning this situation can be, particularly when 2FA was enabled, the ACSR process is the appropriate recovery channel when normal sign-in and password recovery methods are no longer available.

Thank you for your patience and understanding, and I sincerely hope you are able to regain access to your account.