Microsoft Family Safety shows "Connect your device" although Windows device is registered

Yes. This symptom has been reported when the child can sign in and the device is registered to the Microsoft account, but the PC has not fully linked back to Microsoft Family Safety, so the device never appears under the child and Screen Time has nothing to attach to.

The supported checks are:

1. On the Windows 11 laptop, confirm the child account is added under Settings > Accounts > Family & other people and remains a Standard user, not Administrator. Family features may not work properly if the child account is an administrator.
2. Sign in to the child’s Windows profile and verify the Microsoft account:
   • Go to Start > Settings > Accounts and select Verify if it appears.
   • If Verify is not shown, open Microsoft Edge while signed in as the child and complete verification at https://aka.ms/familyverify.
3. Check the child device privacy setting required for reporting:
   • Open Diagnostics & feedback settings.
   • Make sure diagnostic data is set to Required.
4. In Family Safety, make sure the device is actually connected for the child account:
   • Windows settings > Accounts > Family & other people > Your family > select the child > Allow.
   • After the child signs in, the device should appear in connected devices.
5. Turn on Activity reporting for the child:
   • In the Microsoft Family Safety app: open the child account, tap Settings, and turn on Activity reporting for Windows.
   • Or on the web: sign in, open the child card, and enable Activity reporting for Windows.
6. Restart the PC and install the latest Windows updates:
   • Start > Settings > Windows Update > Check for updates.
   • Restart after updates.
7. If the child is over the legal child age in the country, confirm activity reporting was not opted out. If it was turned off by the child, consent must be regained before it can be turned back on.
8. If the device still shows only Connect your device, send logs from the Family Safety app:
   • Home > Help & Feedback > Send logs
   • Then contact Microsoft Support through the public support flow.

About backend checking: the available guidance does not provide a self-service way to force or inspect the Family Safety backend association directly. The documented escalation path is to send logs and contact support.

• How to connect a device to a Microsoft account | Microsoft Support
• View device and app use with Family Safety activity reporting | Microsoft Support
• Fix family activity reporting for Windows
• Microsoft Family Safety not recognizing my child's device under his profile - Microsoft Q&A Setup
• Child Account Can Sign In but Device Is Not Listed in Family Safety - Microsoft Q&A I created an account for my son.