Child Account Can Sign In but Device Is Not Listed in Family Safety

Question

Child Account Can Sign In but Device Is Not Listed in Family Safety

Jan Jeřábek 31

I created an account for my son.

The account is created and exists.

I am admin user in W11 and I allowed the kid account to log in.

I logged into his account as standard user in W11

The account shows logged in

If I go to his account on account.microsoft.com I see the device attached.

If I go to my account I see his account as child account but no linked devices.

Tried restarting the computer and deleting and adding the account many times.

Issue persists for a long time.

0 comments

Answer accepted by question author

Huy-K 13,990 Microsoft External Staff Moderator

Dear @Jan Jeřábek,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

Verify the child account on the PC

Go to Settings > Accounts > Verify (if present) and complete the prompts.

If you do not see “Verify”, open Microsoft Edge (while signed into the child’s Windows account) and go to: https://aka.ms/familyverify and complete verification. Troubleshooting Microsoft Family Safety - Microsoft Support

Confirm the child is a Standard user (not Administrator)

Family Safety can break or be bypassed if the child is an admin.

Sign into the PC with the parent/admin account.
Go to Settings > Accounts > Family & other users.
Select the child account > Change account type > set to Standard user.

Ensure Windows can send the required diagnostic data

On the child’s Windows account, open Settings.
Go to Privacy & security > Diagnostics & feedback.
Make sure diagnostic data level is set to Required. Set up Microsoft Family Safety - Microsoft Support

If it still shows “no devices”: send logs from the Family Safety app

In the Family Safety app: Home icon > Help & Feedback > Send logs.

I sincerely hope you understand that the initial step I suggested may not have completely fixed the issue, as there may still be underlying causes that have not yet been identified. I am here to work closely with you, troubleshoot effectively, and explore every possible solution to ensure the best possible outcome.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Huy-K 13,990 Reputation points Microsoft External Staff Moderator

2026-02-17T06:32:08.66+00:00

Dear @Jan Jeřábek,

I hope you are doing well.

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

Also, if you are stuck on anything or find something unclear, please feel free to reply so I can guide you further.

There is absolutely no rush - please respond whenever it is convenient for you. I am here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.

Thank you for your time, and I look forward to hearing from you whenever you are ready.

1 additional answer

Your answer

Huy-K 13,990 Reputation points Microsoft External Staff Moderator

2026-02-17T06:32:08.66+00:00

Dear @Jan Jeřábek,

I hope you are doing well.

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

Also, if you are stuck on anything or find something unclear, please feel free to reply so I can guide you further.

There is absolutely no rush - please respond whenever it is convenient for you. I am here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.

Thank you for your time, and I look forward to hearing from you whenever you are ready.

Answer 1

Jan Jeřábek 31

Thank you for trying to help me.

I already tried everything you suggested before (except sending logs from Family Safety app). It did not help at all. So I gave up.

However, day after, although I was doing nothing with this problem, not touching the App, new email came to my son's email - to join the Family group. This email was not initiated by me, so I was really surprised. Because the mail seemed to be not phishing, I clicked to "join" (like many times before) and all of sudden - it started to work properly - I can see Windows of my son in my App.

So maybe, it seems that the right solution is to wait and hope... :-)

Jan

Huy-K 13,990 Reputation points Microsoft External Staff Moderator

2026-02-19T02:52:27.2+00:00

Dear @Jan Jeřábek,

It is our privilege to assist you with this issue; we are happy that your issue is helped. Although the provided steps did not help your issue, by accepting this answer, you can help other users in this Q&A forum facing similar challenges to resolve their issues more quickly and efficiently. It is truly kind of you to have done that.