Avita magus II touchscreen driver issue

Question

Avita magus II touchscreen driver issue

Jennifer Dubinski 0

I lost the touchscreen driver on the Avita magus II after reseting the operating system and the support website does not exist anymore. What can i do to find it?

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2 answers

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Answer 1

Ivan B 125K Independent Advisor

Hi ,

Search for msinfo32.exe in the search bar, take a screenshot, and post it here so we can see the correct laptop model or desktop configuration.

Thanks

Jennifer Dubinski 0 Reputation points

2026-10-08T21:04:05.0866667+00:00

This what you need?
Ivan B 125K Reputation points Independent Advisor

2026-10-08T21:11:32.1133333+00:00

Hi,

If you can access Device Manager, please take a screenshot and post it here.

Thanks.
Jennifer Dubinski 0 Reputation points

2026-10-08T23:05:34.5133333+00:00

is this it
Ivan B 125K Reputation points Independent Advisor

2026-10-08T23:29:14.6666667+00:00

Hi,

If there isn't a driver available directly from the laptop manufacturer, please provide a full screenshot of Device Manager. This will allow us to check for a driver ID so we can locate the specific driver.

Thanks.
Jennifer Dubinski 0 Reputation points

2026-10-09T22:12:14.39+00:00

When I reseted the operating system, the touch screen driver isn't in device manager at all. Even with view hidden on, HID-compliant touch screen is nowhere to be found.
Ivan B 125K Reputation points Independent Advisor

2026-10-09T22:58:33.9166667+00:00

Hi,

In this case, it is likely a driver that relies on another one to activate; you would need to find the manufacturer's drivers, since the device isn't showing up—meaning you can't view the Hardware ID to locate the correct driver.

I found the drivers based on your laptop model identifier and chipset, which should include the touchscreen driver.

Thanks.

Answer 2

If the touchscreen driver disappeared after a reset, start by checking whether the touchscreen is still detected at the firmware level and then force Windows to re-enumerate the device.

Test touch in UEFI:
- Go to Start > Power > Shut down.
- When the device is off, press and hold the volume up button and press the power button until the Microsoft or Surface logo appears.
- In UEFI, try tapping different menu items.
- If touch does not work in UEFI, that points to a hardware failure and the device needs service.
- If touch does work in UEFI, restart Windows and continue with the driver steps.
In Windows, open Device Manager:
- Expand Human Interface Devices.
- If HID-compliant touch screen is missing, use View > Show hidden devices.
- Right-click the computer name at the top of Device Manager and select Scan for hardware changes.
If the touch device appears, reinstall the touch drivers:
- Under Human Interface Devices, right-click Intel(R) Precise Touch Device > Uninstall device > Uninstall.
- Right-click HID-compliant touch screen > Uninstall device > Uninstall.
- If two HID-compliant touch screen entries appear, uninstall both.
- From the Action menu, select Scan for hardware changes.
- Restart Windows if needed. When connected to the internet, Windows should automatically download and install the touchscreen driver.
Check Windows Update for driver updates:
- Go to Settings > Windows Update > Advanced options > Optional updates > Driver updates.
- Install any available driver updates.
If Windows still does not restore the device, install the platform drivers from the PC manufacturer in this order when available: chipset first, then related hardware drivers. Missing chipset-level support can prevent Windows from detecting touch hardware after a reset.
If the original vendor site is gone and no driver is available there, check whether the device uses a generic Windows touch driver. In that case, the goal is not to find a separate touchscreen package, but to get Windows to detect the hardware again through hardware scan, updates, and the correct base drivers.

Important: if this is a Surface Pro X, do not uninstall touchscreen drivers, because restoring them requires a full system reset.