2,530 questions with Microsoft 365 and Office | Subscription, account, billing | For education | Other tags

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Azure for Students eligibility issue – UK FE college delivering LJMU-validated Foundation Degrees

We are seeking assistance with an institutional eligibility verification issue affecting students attempting to register for Microsoft Azure for Students. Institution details Current institution: [Moderator note: Personally Identifiable Information…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-08T13:51:47.25+00:00
Stewart Cunliffe 0 Reputation points
edited the question 2026-10-08T15:41:06.0233333+00:00
Daniel-Vo 6,695 Reputation points Microsoft External Staff Moderator
2 answers

Retiring, want my own account

Greetings - I am retiring after a 32-year career serving students who are deafblind. I will be consulting with schools and agencies after retirement, but not for just one specific organization. I have a google mail account, but it does not provide me…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-07T13:52:38.5133333+00:00
Sue Ann Houser 0 Reputation points
commented 2026-10-08T14:46:57.23+00:00
BabybooHN 3,380 Reputation points Independent Advisor
2 answers

Not getting access to Azure student subscription for the first time while having an email I'd of college and a full time student

I am facing a huge issue while signing up for my Azure student account.. It is replying that "you are not eligible for azure account". Although I am a full time university student and also verified the links twice which was sent on my…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-08T08:41:45.1933333+00:00
Umm ul Baneen 0 Reputation points
answered 2026-10-08T09:49:40.3666667+00:00
Vincent Choy 11,265 Reputation points Volunteer Moderator
1 answer

Žiadosť o obnovenie administratívneho prístupu k službe Microsoft 365

Dobrý deň potrebovali by sme sa dostat k učtu Office 365 Education aby sme mohli použivať Office 365 Education , ked zadavame email škoky [Poznámka moderátora: Osobné identifikačné údaje odstránené]@rctornala.sk vypiše mi chybu že toto konto nie je…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-07T09:21:38.4933333+00:00
RC Tornala 0 Reputation points
edited a comment 2026-10-08T08:25:57.75+00:00
Aetherin 2,910 Reputation points Independent Advisor
1 answer

Locked out of Microsoft 365 admin account by Authenticator loop: MFA reset request (lss.edu.pk)

Dear Microsoft Support Team, My name is [Moderator note: Personally Identifiable Information removed] . I am the owner of Lahore School System, Islamabad Campus, and the administrator of our Microsoft 365 organization on the domain lss.edu.pk. I am…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-08T07:15:13.5066667+00:00
Aamir Jabbar 0 Reputation points
edited the question 2026-10-08T08:07:26.5033333+00:00
Doris V 1,785 Reputation points Microsoft External Staff Moderator
1 answer

Dev Tools for Teaching

We have a Campus agreement that is good from 24-27 and I was able to login https://my.visualstudio.com/ to download the software and keys for classrooms and labs. Can someone please call me so the instructor can get the key he needs to teach the class?…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-07T15:27:57.19+00:00
TSS Licensing 0 Reputation points
answered 2026-10-07T16:01:32.0366667+00:00
Kai-L 20,005 Reputation points Microsoft External Staff Moderator
1 answer

New phone And authenticator problems

im trying to use my authentication app for my college email and i cannot log into my account now. I did recently get a new phone and phone number.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-01T14:05:55.1133333+00:00
Yesenia Cordero 0 Reputation points
edited an answer 2026-10-07T07:10:23.47+00:00
Alina Le 5,505 Reputation points Independent Advisor
2 answers

I got a new phone and my new one will not work on Authenticator app

Good morning, I am having trouble signing into some emails for school because I got a new phone and my Authenticator app won’t send the number to this phone. I can log into the app but as soon as I try and verify my email I’m trying to get it does not…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-06T15:12:35.17+00:00
Dayton Veremy 0 Reputation points
edited an answer 2026-10-06T16:47:09.46+00:00
Jack-Bu 6,955 Reputation points Microsoft External Staff Moderator
1 answer

I cannot log into Authenticator, stuck in a loop

I recently started a new university and added that account to authenticator. When I open the Authenticator app, it requires me to sign into my new uni account. However, whenever I do it puts me in a loop where it will give me a sign in code to open on…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-05T12:20:25.3+00:00
Tallie 0 Reputation points
commented 2026-10-06T14:44:36.46+00:00
Demi Nguyen 2,495 Reputation points Independent Advisor
1 answer

Zugang zu Microsoft 365 geht nicht

Ich habe mir 365 über Office für Bildung heruntergeladen, schon das Geld überwiesen, aber wenn ich mit dieser Mail mich anmelden möchte, bin ich nicht valid. Moderator moved from Microsoft 365 and Office | Access | For education | Other

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-05T18:06:06.9566667+00:00
Etienne 0 Reputation points
edited the question 2026-10-05T18:32:34.4633333+00:00
George Hepworth 23,135 Reputation points Volunteer Moderator
3 answers

Only administrator locked out of Microsoft 365 Education after changing phones — need help resetting MFA

Hello, I am unable to sign in to the Microsoft 365 admin center after replacing my phone. My old phone no longer works, and I cannot complete the Microsoft Authenticator verification on my new phone. We are just starting to use Microsoft 365 for…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-05T08:21:29.3033333+00:00
Anej 0 Reputation points
edited an answer 2026-10-05T08:50:31.9466667+00:00
Roebe Ta 1,545 Reputation points Independent Advisor
1 answer

Microsoft Authenticator App

I got a new phone and have no clue how to switch over my school account. Unfortunately, when I went to my old phone it logged me out of that one too. How do I log in on my new phone from there! Moved from: Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-04T14:00:24.0166667+00:00
R.J. Martinez 0 Reputation points
commented 2026-10-05T01:48:06.04+00:00
Aetherin 2,910 Reputation points Independent Advisor
1 answer

how to get rid of "#EXT#@" after personal email account

Hi team Please could you help me get rid of the "#EXT#@lincolnuniac.onmicrosoft.com" from my personal account [Moderator note: Personally Identifiable Information removed]@lincolnuniac.onmicrosoft.com" since I have already graduated from…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-02T20:41:28.8066667+00:00
Stéphane Zhang 0 Reputation points
edited the question 2026-10-02T21:10:26.35+00:00
George Hepworth 23,135 Reputation points Volunteer Moderator
1 answer

Microsoft authenticator issue

Hello I am trying to sign into my school account on my home pc and it tells me to approve a code in the authenticator app, however it doesn't send me a code(multiple times i have tried) so i uninstalled the app and reinstalled it and tried to sign in to…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-01T17:50:28.1133333+00:00
Harley Baker 0 Reputation points
answered 2026-10-01T18:06:07.34+00:00
Ruby Nguyen 3,045 Reputation points Independent Advisor
1 answer

Microsoft teams login issue

I'm trying to login to Microsoft Teams with my student account but i get asked to enter a code on Microsoft Authenticator app but i haven't received any

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-01T14:51:27.8566667+00:00
omar hosam Elashmawy 0 Reputation points
edited an answer 2026-10-01T15:07:52.0733333+00:00
Roebe Ta 1,545 Reputation points Independent Advisor
2 answers

Error Code: 500121 Request Id: [Moderator note: Personally Identifiab Correlation Id: [Moderator note: Personally Identifi Timestamp: 2026-09-30T03:19:23Z on my Mac when verifying two step authentication using my cell. It worked previously using landline.

Previously, I was able to complete two step authentication using my landline, but now I changed to my cell phone which is listed correctly, but it did not receive any text nor call. the error shows Error Code: 500121 Request Id: [Moderator note:…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-30T03:48:28.9266667+00:00
Tsing Bardin 0 Reputation points
commented 2026-10-01T06:40:27.25+00:00
JeseminQH 925 Reputation points Independent Advisor
2 answers

lost my product license

I am a student and previously had access to Microsoft 365/Office 365 Education on my first laptop purchase. I changed the Gmail address associated with my Microsoft account when Gmail allowed me to edit my previous email address. After making this…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-01T02:09:59.16+00:00
Aashish Gady 0 Reputation points
answered 2026-10-01T04:09:13.3966667+00:00
prasanth sivakumar 0 Reputation points
2 answers

How to fix Microsoft Authenticator

Every time I try to login on my school account it tells me to verify on the app, but I’m not able to login and verify on the authenticator app because it wants me to sign in first but I can’t because it tells me to verify on the app.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-30T19:45:54.59+00:00
brooklynn thornton 20 Reputation points
edited the question 2026-09-30T20:50:58.8866667+00:00
Jack-Bu 6,955 Reputation points Microsoft External Staff Moderator
1 answer

How to fix authenticator not allowing access to school email

Microsoft authenticator has locked me out due to getting a new iphone. How do I recover? It for a school account and I don't have access to their administator. I have my user name and password, but authenticator does not send a code to my new ihpne…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-25T22:31:47.15+00:00
Vanevenhoven, Karl 0 Reputation points
edited an answer 2026-09-30T20:44:57.04+00:00
Ivory 2,065 Reputation points Independent Advisor
4 answers

Existing Microsoft Tenantn to Educational / Activation of Volume Licences

Hello, this is my last hope for some Support. I cant open a ticket to the MS support in the admin center. We bought Microsoft Microsoft® Office Pro Plus Education from the CSP ADN with an Open Value Agreement. We signed the document, but cant activate…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-29T13:08:22.3733333+00:00
Admin BB 0 Reputation points
commented 2026-09-30T07:52:43.56+00:00
Vincent Choy 11,265 Reputation points Volunteer Moderator