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Excel for the Web Cursor and Drag-and-Drop Functionality Not Working Across Multiple Devices

Issue Description I am experiencing an unexpected issue with Microsoft Excel where my cursor is no longer functioning as expected. I am unable to effectively select, edit, and drag-and-drop cells. I need to restore the cursor to its normal…

Microsoft 365 and Office | Excel | For business | Other
asked 2026-11-11T15:14:39.4733333+00:00
Parris M 0 Reputation points
answered 2026-11-11T15:47:33.8266667+00:00
Ryan-N 16,950 Reputation points Microsoft External Staff Moderator
1 answer

Outlook Contacts Don't Sync in Teams & Contacts in Teams Disappear After Sign Out

I have two issues with Teams: Contacts in Outlook never sync to Teams. If I create a contact in Teams, it is no longer there when I sign back in. I've tried the following: Closing/Reopening app Signing out/in Signing in via web browser. …

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-11-11T15:24:43.8833333+00:00
Patrick Engro 0 Reputation points
answered 2026-11-11T15:47:15.96+00:00
Kai-L 21,185 Reputation points Microsoft External Staff Moderator
0 answers

Sign-in failed Error code: AADSTS5000224 when trying to log in to Visual Studio Enterprise subscription tenant

Hi Team, I am a Microsoft Employee and recently cannot sign in to my personal Azure tenant associated with my Visual Studio Enterprise (FTE) $150 monthly Azure credit. Could you please work with the engineering team to re-enable authentication for my…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-11T07:54:57.7766667+00:00
chxi 0 Reputation points
commented 2026-11-11T15:45:00.26+00:00
chxi 0 Reputation points
1 answer

purchased office home 2024 for Mac OS. won't take the code

5 hours and counting trying to get office 2024 installed on my Mac. It shows a message that my office 2019 is out of date and I have to update to office 365. it will not allow me to enter the purchase code for 2024. This is back end issue and MS…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-10T18:15:26.3666667+00:00
lincoln rowley 0 Reputation points
commented 2026-11-11T15:44:40.54+00:00
EmilyS726 279.7K Reputation points Independent Advisor
2 answers

Lost emails

I cannot log into my emails on outlook. When I click on my email address it asks me to log in but doesn't recognise my password. I have reset my password but the problem continues

Outlook | Web | Outlook.com | Email
asked 2026-11-11T14:30:36.4266667+00:00
Kieran Archer 0 Reputation points
answered 2026-11-11T15:39:52.3866667+00:00
GsN5034 - IA 80,095 Reputation points Independent Advisor
3 answers

Keyboard and Mouse freeze after update

I have updated Windows 11 KB5127648 and every time it is updated the keyboard and mouse freeze a couple of minutes after restarting. So I restart and uninstall the update and everything is fine until it updates again. I have stopped the updates but…

Windows for home | Windows 11 | Windows update
asked 2026-11-11T02:10:23.56+00:00
WRJ 0 Reputation points
answered 2026-11-11T15:38:32.5166667+00:00
SD - IA 183.1K Reputation points Independent Advisor
1 answer

Outlook (classic) not syncing Gmail mail from May 1, 2019 to present — case open 12 days, escalation unanswered, supervisor callback never came

Environment: Outlook for Windows (classic), Microsoft 365, Version 2610 (Build 20527.20150), Current Channel, on Windows 11. Gmail account (IMAP) with roughly 4,300 messages in the server inbox. Problem: After an account remove and re-add on October 25,…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-11T15:36:54.3833333+00:00
Seth Freudberg 0 Reputation points
answered 2026-11-11T15:37:57.7733333+00:00

AI answer

1 answer

StartMenu.dll null-pointer crash (0xc0000005) when dragging an app out of the Start menu — Windows 11 26H2 26300.9711

Environment Windows 11 26H2, build 26300.9711 (Pro, AMD64, zh-CN), latest cumulative update 26100.9711 installed. Using the built-in Start menu (new "All apps" page). No third-party Start menu software. Symptom Press and drag any app icon in…

Windows for home | Windows 11 | Desktop, Start, and personalization | Start Menu
asked 2026-10-28T16:26:14.32+00:00
寒笺落 85 Reputation points
commented 2026-11-11T15:37:54.56+00:00
寒笺落 85 Reputation points
2 answers

Lost access to Microsoft 365 Admin Center

Hello, I need urgent advice regarding a new Microsoft 365 Business tenant. This tenant was created less than 24 hours ago, and the issue appeared immediately after changing from the initial onmicrosoft.com identity to the custom domain…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-11T09:28:55.0766667+00:00
Tomáš Řádek 0 Reputation points
edited a comment 2026-11-11T15:37:51.34+00:00
Daniel-Vo 8,170 Reputation points Microsoft External Staff Moderator
3 answers

How do I speak with a live agent. I'm getting no where with this AI support

How do I speak with a live agent. I'm getting no where with this AI support

Microsoft 365 and Office | Other
asked 2026-10-19T20:11:31.0366667+00:00
Nate Klink 0 Reputation points
commented 2026-11-11T15:37:18.4633333+00:00
Daniel Herrscher of Lancer 0 Reputation points
3 answers

ONE DRIVE & PERSONA VAULT

I can't open Personal Vault. 2 step verification does not function even though it's turned ON.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-09T15:41:44.68+00:00
BOB BARNDT 0 Reputation points
answered 2026-11-11T15:36:38.3933333+00:00
BOB BARNDT 0 Reputation points
3 answers

Edge displaying websites incorrectly

The latest version of Edge is causing issues with multiple websites being displayed. I have found that I need to constantly change screen colors to read text. System color often changes black text to white. Some site left side menu display gets…

Microsoft Edge | Website issues | Windows 11
asked 2026-11-11T14:43:20.7333333+00:00
Timothy Pitts 0 Reputation points
answered 2026-11-11T15:34:55.2133333+00:00
Timothy Pitts 0 Reputation points
2 answers

Can not sign in to OneDrive

After the latest windows update i can not sign in to OneDrive on my desktop. I can sign in online. The OneDrive icon is not appearing in the taskbar. When I open the app and try to sign in it does not allow me

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-11T14:44:02.07+00:00
Marc 0 Reputation points
answered 2026-11-11T15:34:00.56+00:00
SD - IA 183.1K Reputation points Independent Advisor
1 answer

Free credit expired and the pay-as-you-go upgrade fails with this error: We can't upgrade your subscription right now.

My Azure subscription, “Cairn Tech - Platform,” is disabled. The Azure portal says, “Your free credit has expired. Upgrade to keep going with your account.” I want to reactivate the existing subscription by upgrading to pay-as-you-go. I went to…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,175 questions
asked 2026-11-11T15:32:35.6433333+00:00
Harry Giovanni 0 Reputation points
answered 2026-11-11T15:33:29.8+00:00

AI answer

3 answers

Onedrive pausing when opening games like roblox, steam games etc

Whats going on with onedrive today? It was working fine yesterday so why is it not working now

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-30T01:28:04.88+00:00
ScorpionKitch7 10 Reputation points
commented 2026-11-11T15:32:49.9833333+00:00
Pierre-Etienne BEUVELET 0 Reputation points
2 answers

can't find my PC listed in Devices

I need my Bitlock Recovery Key but cannot find my PC listed in Devices. I may have multiple Microsoft accounts but I don't know what Username it would be under.

Windows for home | Windows 11 | Recovery and backup
asked 2026-11-11T14:58:05.7133333+00:00
Ron LaFaye 0 Reputation points
answered 2026-11-11T15:31:24.4833333+00:00
DaveM121 947.5K Reputation points Independent Advisor
3 answers

Subject: Microsoft 365 Admin Access Blocked — Error 399287

I need to recover access to my Microsoft 365 business account. The only multi-factor authentication method available to me is SMS, but when I request a verification code, I receive error 399287. Error Code: 399287 Request ID: [Moderator note: Personally…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-29T14:10:16.2333333+00:00
Ismael Lopez 0 Reputation points
edited an answer 2026-11-11T15:30:02.5133333+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
1 answer

windows 11 pro 25H2 computers won't update to 26H2

windows 11 pro 25H2 computers won't update to 26H2 I don't know wat happend but suddenly i get that the Updates pauzed becouse of the organisation polycy. how can i fix that?

Windows for home | Windows 11 | Windows update
asked 2026-11-11T14:55:35.6066667+00:00
Paul Moolenaar 0 Reputation points
answered 2026-11-11T15:29:34.1366667+00:00
Ivan B 127.2K Reputation points Independent Advisor
2 answers

Why is it when I ignore windows updates for a few days core features like screensaver and BT are disabled.

I don't feel the need to update windows daily like seems to happen, there is no need, I have a good AV and AM, I don't visit dodgy sites, download dodgy stuff, so why can't I set my updates to every fortnight or even every week, instead now if I…

Windows for business | Windows 365 Business
asked 2026-07-21T22:29:13.6+00:00
Dallas Grant 0 Reputation points
answered 2026-11-11T15:27:03.61+00:00
Adam Bajger 0 Reputation points
1 answer

download my office software

my new home office software would not load on my new iMac so I had to remove ie. I now need to try to download it again

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-11T14:53:15.0666667+00:00
Fiona Gregory 0 Reputation points
answered 2026-11-11T15:26:58.0066667+00:00
DaveM121 947.5K Reputation points Independent Advisor