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Unable to access my Microsoft Word subscription.

I’m unable to use Microsoft Word even though I have a subscription. I need to speak with a representative.

Microsoft 365 and Office | Word | For home | Other
asked 2026-10-20T22:35:03.95+00:00
Cory Winter 0 Reputation points
commented 2026-10-20T22:48:17.3133333+00:00
Stefan Blom 357.7K Reputation points MVP Volunteer Moderator
1 answer

Reinstation of MS Office Home 2016 software programs

Windows update crashed my HP Desktop system - had to reinstall Windows 11 o/s, which cleared out all my files and programs. I use the Microsoft Office Home & Business 2016 package which I purchased on a one-time purchase when buying my HP Desktop…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-20T21:59:04.2033333+00:00
Rudy Jugo 0 Reputation points
answered 2026-10-20T21:59:22.5833333+00:00

AI answer

1 answer

Can't remove Credit Card

Hi, I wanna remove my mom's credit card, that credit card is connected with my old Azure account (I think trial subscriptions) can you help?

Microsoft 365 and Office | Other
asked 2026-10-20T21:58:22.27+00:00
Malvin Joostensz 0 Reputation points
answered 2026-10-20T21:59:05.29+00:00

AI answer

1 answer

Email with attachments

I'm not able to receive emails that have an attachment, specifically pdf attachement

Outlook | Web | Outlook.com | Email
asked 2026-10-20T20:56:10.35+00:00
Tim Springer 0 Reputation points
commented 2026-10-20T21:45:09.2566667+00:00
John Jefferson Doyon 91,020 Reputation points Independent Advisor
1 answer

Question about my Cowork usage limit on Microsoft 365 Premium

Hi there, I have a Microsoft 365 Premium subscription (next renewal charge of $199.99 on February 11, 2028), and I recently received an in-product notice saying "Your Cowork limit is approaching." Could you help me understand: What is the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-20T21:42:26.8666667+00:00
DGS_On_MSN 0 Reputation points
answered 2026-10-20T21:43:36.05+00:00

AI answer

1 answer

Recovering my contacts list in Teams

My desktop computer crashed during a Windows 11 update so I had to recover my operating system. After doing this step, I had to reinstall all of my applications (including Microsoft Teams). When I logged into Teams, I lost all of my contacts. When my…

Microsoft Teams | Microsoft Teams Free | Chats
asked 2026-10-20T21:22:37.2266667+00:00
John Laub 0 Reputation points
answered 2026-10-20T21:23:21.2066667+00:00

AI answer

1 answer

How can I print a banner 24" x 48" without Publisher

I used to make banners using Publisher by printing over several pieces of legal sized paper and taping them together. Is this possible using any other Microsoft 365 Office product? Doesn't seem doable in Word. Thanks.

Microsoft 365 and Office | Publisher | For home
asked 2026-10-20T21:20:25.8433333+00:00
Barbara Hippe 60 Reputation points
answered 2026-10-20T21:21:14.59+00:00

AI answer

1 answer

Authenticator not working

My husband can not get into his microsoft account, it wont take his password. So he has a code sent but his authenticator app doesn’t seem to want to work so he is going around in circles. This all started when he had an updte on his phone that basically…

Microsoft Security | Microsoft Authenticator
asked 2026-10-20T20:37:00.6766667+00:00
Dianne Pendry 0 Reputation points
answered 2026-10-20T20:37:44.11+00:00

AI answer

1 answer

Artifact Signing organization validation failed after mobile ID check; verification link already used

Hello Microsoft team, I am requesting assistance with Public Trust organization identity validation for Hello Sphere Technologies Inc. in Canada. On October 20, 2026, I completed the mobile identity-verification process. Returning to Microsoft's…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,817 questions
asked 2026-10-20T20:21:28.8833333+00:00
Cameron Nekoui 0 Reputation points
answered 2026-10-20T20:23:15.1333333+00:00

AI answer

1 answer

Microsoft for Startups Verification Failed — Request for Manual Review

Hello Microsoft Support Team, Our company, CodexSmith Technologies (https://codexsmith.com), recently applied for Microsoft for Startups. Unfortunately, our verification status shows "We couldn't verify your startup" without explaining the…

Azure | Azure ISV (Independent Software Vendor) and Startups
asked 2026-10-20T19:42:26.39+00:00
Abhay 0 Reputation points
commented 2026-10-20T19:55:34.3833333+00:00
Abhay 0 Reputation points
1 answer

Long-running Copilot chat did not migrate to the new Copilot experience

After the recent Copilot migration/update, my chat history migrated except for one very large, long-running conversation. The conversation still appears in my history, but when I try to open it I receive “Unable to load the content.” I have confirmed…

Microsoft Copilot | Windows Copilot | App
asked 2026-10-20T19:38:08.0566667+00:00
Patricia Cooper 0 Reputation points
commented 2026-10-20T19:55:30.21+00:00
Patricia Cooper 0 Reputation points
1 answer

False/incorrect information posting on copilot

Hello, There is incorrect/false information related to legal/criminal activity posted with my name when Copilot information is generated. Can this please be removed? Thank you.

Microsoft Copilot | Windows Copilot | Feature
asked 2026-05-30T12:20:46.75+00:00
Anonymous
commented 2026-10-20T19:53:49.0933333+00:00
Mc Cabe, Maria 0 Reputation points
1 answer

how do you a create a support ticket for billing in Azure?

I am only directed to Ai assistance and FAQ's that is no help at all. I need to track down an invoice that is not present on my account. And M365 support tells me it is an Azure problem.

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,168 questions
asked 2026-10-20T19:06:43.8666667+00:00
it 0 Reputation points
answered 2026-10-20T19:07:31.8866667+00:00

AI answer

1 answer

Microsoft Authenicator not functional on replacement cell phone

I have a replacement phone (Samsung Galaxy A54 5G} from Tmobile. When I received the replacement, the store was supposed to transfer all the data/apps to the replacement. That was not done correctly as I had to personally retrive 134 items which were not…

Microsoft Security | Microsoft Authenticator
asked 2026-10-20T18:52:24.37+00:00
Jackson Bridges 5 Reputation points
answered 2026-10-20T18:53:06.6466667+00:00

AI answer

1 answer

what is Microsoft Ignite? Does it replace Publisher?

Is my Publisher 2021 and can I keep using it? Is Microsoft Ignite a replacement?

Microsoft 365 and Office | Publisher | Other
asked 2026-10-20T18:46:39.26+00:00
Sophie Lachapelle 0 Reputation points
answered 2026-10-20T18:46:54.28+00:00

AI answer

1 answer

find which microsfot account to get my #bitlocker key

I bought a Lenovo laptop and now needs the Bitlocker recovery key to install a new windows system. How can I find out which microsoft account connect with the bitlocker key with this laptop? I tried to log in different Microsoft accounts but still could…

Windows for home | Windows 11 | Security and privacy
asked 2026-10-20T18:43:56.35+00:00
meichun lin 0 Reputation points
edited the question 2026-10-20T18:45:49.48+00:00
meichun lin 0 Reputation points
1 answer

Azure App Service Linux: Can a stopped container resume writing to shared /home storage?

We operate a Node.js application on Azure App Service for Linux (Basic B1), using persistent /home storage. The application uses an exclusive directory-based writer lock to prevent two processes modifying the same files. Following an unexpected container…

Azure App Service
Azure App Service

Azure App Service is a service used to create and deploy scalable, mission-critical web apps.

10,019 questions
asked 2026-10-20T18:36:50.4833333+00:00
Andy Pullen 0 Reputation points
answered 2026-10-20T18:37:58.1033333+00:00

AI answer

1 answer

Activate my Account

My account will not activate. I am working in Excel and it says I must activate to create and edit. When I try to activate it just spins forever. I paid in June 2026 and it says that my next payment is June 2027. How can I talk to someone who can help…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-20T17:39:26.89+00:00
Steve Lawson 0 Reputation points
commented 2026-10-20T18:23:54.3466667+00:00
John Jefferson Doyon 91,020 Reputation points Independent Advisor
1 answer

How do I edit a "Publisher" document

I am trying to rewrite a publisher document I used in June and am unable to edit it. It was created in publisher...I had to purchase 365 in May; but, was able to use the document in June, and can't today. How do I open this or use it so I don't have to…

Microsoft 365 and Office | Publisher | For home
asked 2026-10-20T18:16:46.63+00:00
Sherrie Griffiths 0 Reputation points
answered 2026-10-20T18:17:35.7+00:00

AI answer

1 answer

HOW TO FIX THE ANNOYING WINDOWS SCRIPT HOST MESSAGES I KEEP GETTING

I KEEP GETTING WINDOWS SCRIPT HOST MESSAGES THAT READ: ERROR-PERMISSION DENIED CODE 800A0046 AND HAVE RAN SEVERAL SCANS ALREADY

Microsoft Security | Microsoft Defender | Other
asked 2026-10-20T17:58:57.48+00:00
RG 0 Reputation points
commented 2026-10-20T18:00:59.9866667+00:00
RG 0 Reputation points