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2 answers

Keyboard and Mouse freeze after update

I have updated Windows 11 KB5127648 and every time it is updated the keyboard and mouse freeze a couple of minutes after restarting. So I restart and uninstall the update and everything is fine until it updates again. I have stopped the updates but…

Windows for home | Windows 11 | Windows update
asked 2026-11-11T02:10:23.56+00:00
WRJ 0 Reputation points
answered 2026-11-11T03:17:28.4933333+00:00
SD - IA 182.9K Reputation points Independent Advisor
1 answer

Update KB 5132061 not installing on any computer

Windows 11 update KB 5132061 is not installing on any computer. Have exhausted list of troubleshooting, try this, no try that, nothing helps with this failed update. Have paused updates for one week in hopes someone at Microsoft wakes up and deletes this…

Windows for home | Windows 11 | Windows update
asked 2026-11-11T02:17:33.8066667+00:00
LeeBall-47 0 Reputation points
answered 2026-11-11T03:16:01.2366667+00:00
Paulo GM 74,055 Reputation points Independent Advisor
2 answers

cannot receive code sent to my gmail account

cannot receive code sent to my gmail account preventing me from logging into my hotmail account

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-11T00:32:32.9166667+00:00
Paula Stemler 0 Reputation points
answered 2026-11-11T03:12:23.3766667+00:00
GsN5034 - IA 80,000 Reputation points Independent Advisor
2 answers

Your OneDrive folder can't be created in the location you selected

I've had 2 separate onedrive accounts on the same PC and same "D" drive for 12 years. One is my personal account. The other is my university account. Now suddenly my personal account does not work. I tried uninstalling and relinking. But every…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-09T22:09:09.2933333+00:00
Scott Neale 0 Reputation points
commented 2026-11-11T03:09:24.2566667+00:00
Scott Neale 0 Reputation points
2 answers

ms word transcribe upload audio not working

when i open a blank word document and go to dictate and click transcribe then click 'upload audio' it does nothing. i used to be able to upload files and get a transcription but it does not work anymore. when i go to web ms word it works. i tried the…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-10T00:26:34.16+00:00
Syed Naqvi 0 Reputation points
commented 2026-11-11T03:06:14.65+00:00
Cheang, Sue Lyn 0 Reputation points
1 answer

Unable to Create Microsoft Account on iPhone 6s Plus – Verification Error

Dear Microsoft Support Team, I am experiencing an issue when trying to create a new Microsoft account on my iPhone 6s Plus running iOS 15.8.8. Here are the details of the issue: Device: iPhone 6s Plus Operating System: iOS 15.8.8 Browsers tested:…

Microsoft Edge | Profile, sync, and sign in | iOS
asked 2026-11-06T09:44:22.99+00:00
Tien Tran 0 Reputation points
commented 2026-11-11T03:05:53.8266667+00:00
Hendrix-V 20,825 Reputation points Microsoft External Staff Moderator
1 answer

Guest Account Recovery

Hello, I’m wondering if there is a way to recover access to a Guest account associated with my computer. Recently, my computer has started asking me to sign in using a Guest Outlook account. This is the only account that has ever been used on my PC, and…

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-11-11T02:24:28.0133333+00:00
luis juarana 0 Reputation points
answered 2026-11-11T03:03:48.3733333+00:00
Jeronimo Fuerte 48,700 Reputation points Independent Advisor
2 answers

MY ACCOUNT HAS BEEN PLUCKED RIGHT FROM UNDER MY NOSE!!!!!

Hello Microsoft Support, My name is Jay Ware, and I am contacting you because my Microsoft account, which I have owned and used for several years, has been compromised. My original Microsoft sign-in email was [Moderator Note: Personal Info…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-11T02:01:43.4+00:00
Jay Ware 0 Reputation points
edited an answer 2026-11-11T03:02:38.1+00:00
Xavier-D 14,525 Reputation points Microsoft External Staff Moderator
1 answer

Windows AppContainer process fails to start with error 0xC0000142

I need help diagnosing a Windows application startup problem. A Python process exits with error 0xC0000142 (STATUS_DLL_INIT_FAILED) before it produces any output. A simple Python startup test fails with the same error in both an ordinary AppContainer and…

Windows development | Windows API - Win32
asked 2026-11-05T17:57:43.16+00:00
edited a comment 2026-11-11T03:00:37.8633333+00:00
Harry Nguyen (WICLOUD CORPORATION) 690 Reputation points Microsoft External Staff Moderator
3 answers

Transfer of ripped music files from Windows Media Player legacy

I recently purchased a new computer and had all files transferred but found that all of my music albums did not transfer individually . I now have an 'unknown album' with over 7000 songs that are in alphabetical and numerical order. I've found that the…

Windows for home | Other | Music, photos, and video
asked 2026-11-06T02:08:13.4466667+00:00
maria weribone 0 Reputation points
commented 2026-11-11T02:57:16.3766667+00:00
maria weribone 0 Reputation points
2 answers One of the answers was accepted by the question author.

How to fix recorded macro that does more when run than while recording?

The Word macro copied below is a "Recorded Macro" that I wanted to work just on a block of text that I would select before invoking the macro. So, before I started to record the macro, I selected a block of text, then I used the Macro…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-11T02:46:06.2+00:00
Paul Dalton 105 Reputation points
answered 2026-11-11T02:56:52.6166667+00:00
Paul Dalton 105 Reputation points
2 answers

Added the app to another device and it isn’t working

I have downloaded the app on another device as iPad it is on now is old and on it’s last legs. The new device is logged in but isn’t working when we are trying to use the code for a log in.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-11T02:21:21.27+00:00
Bli Bli 0 Reputation points
answered 2026-11-11T02:56:18.85+00:00
Jeronimo Fuerte 48,700 Reputation points Independent Advisor
1 answer

I want to add gstin details in my already purchased windows 11 pro bill

I want to add gstin details in my already purchased windows 11 pro bill

Windows for home | Windows 11 | Microsoft Store
asked 2026-11-10T17:15:16.4933333+00:00
Anwar Ali Khan 0 Reputation points
answered 2026-11-11T02:54:32.34+00:00
Emma1-N 14,920 Reputation points Microsoft External Staff Moderator
1 answer

Windows GGWA Windows 11 (Edu) – Product key not available in M365 Admin Center ("No key required")

Windows GGWA Windows 11 (Edu) – Product key not available in M365 Admin Center (“No key required”) I purchased 30 licenses of Windows GGWA – Windows 11 Home (Edu) through the CSP channel. In the Microsoft 365 Admin Center, the subscription shows all…

Windows for business | Windows Client for IT Pros | Devices and deployment | Licensing and activation
asked 2026-11-06T06:58:14.35+00:00
Minh Trung 0 Reputation points
commented 2026-11-11T02:50:30.1566667+00:00
Minh Trung 0 Reputation points
2 answers

How to contact support if password has been stolen

My wife is desperately trying to contact support to recover her account, but she can't find a way. It seems someone has guessed her password and changed it, and also changed the associated phone number and secondary email. Is there a contact number, or a…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-10T22:18:31.8633333+00:00
SB 0 Reputation points
answered 2026-11-11T02:48:10.3266667+00:00
Ian-T 16,365 Reputation points Microsoft External Staff Moderator
2 answers

I have an unauthorized charge on my checking account

I need to speak to a representative. I have a charge on my checking account that I did not authorize

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-11T02:11:18.9133333+00:00
Jeannine Viti 0 Reputation points
answered 2026-11-11T02:47:50.7666667+00:00
SD - IA 182.9K Reputation points Independent Advisor
1 answer

Microsoft Rewards Account Still Suspended Despite Multiple Support Tickets and Resolution Emails

Title: Microsoft Rewards Still Suspended Even After Support Said the Issue Was Resolved Hi, I'm looking for some advice because I've been trying to resolve this issue since October 31, 2026. My Microsoft account works perfectly fine, and I can access all…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,703 questions
asked 2026-11-11T02:46:12.3733333+00:00
Vinh Winchfort 0 Reputation points
answered 2026-11-11T02:47:20.5666667+00:00

AI answer

3 answers

KB5127936: reproducible Firewall 2042 and wesp 7000 errors at every boot

After installing the Windows 11 preview update KB5127936, released on 28 October 2026, two recurring startup errors appeared on my system. Uninstalling the update stops both errors; reinstalling it brings them back. Environment Windows 11 Pro, 26H2,…

Windows for home | Windows 11 | Install and upgrade
asked 2026-10-30T03:17:43.07+00:00
Mathieu De Ruyck 15 Reputation points
answered 2026-11-11T02:46:24.47+00:00
Leon 0 Reputation points
2 answers

Invoice <Moderator's note: Personal Identifiable Information removed>

This is my current account and invoice October 12, 2026 | Order number <Moderator's note: Personal Identifiable Information removed> What is the invoice <Moderator's note: Personal Identifiable Information removed> for, in the amount of…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-11-09T22:52:18.0666667+00:00
Linda James 0 Reputation points
commented 2026-11-11T02:46:19.4533333+00:00
Austin-H 8,810 Reputation points Microsoft External Staff Moderator
3 answers

How many participants (outside my organization) can attend a teams meeting

I have been trying to determine how many participants (outside of my organization) can attend a teams meeting. We are a non profit and have had a zoom account that I would like to get rid of but just want to know how many people can be on a teams…

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-11-10T18:02:03.6333333+00:00
Amy Staffier 0 Reputation points
answered 2026-11-11T02:46:08.1533333+00:00
EmilyS_726 34,280 Reputation points Volunteer Moderator