2,087 questions with Microsoft 365 and Office | Subscription, account, billing | For home | MacOS tags

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1 answer One of the answers was accepted by the question author.

I NEED HELP WITH PAYMENT

I have been very ill and have not been working and just noticed i owe for my account I cant lose my information or photos or i will lose my job, I only have a small amount of storage but all is crtical I can pay om November 3rd PLEASE SAVE MY INFO!

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-14T17:02:36.3533333+00:00
Brian Hill 0 Reputation points
accepted 2026-10-14T17:04:06.7633333+00:00
Brian Hill 0 Reputation points
2 answers

Request Refund

I cancelled MS 365 and received an email about canceling. Am I getting refund of $105.99? Or should I request refund?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-13T18:19:03.9333333+00:00
kim towns 0 Reputation points
answered 2026-10-13T18:55:44.0933333+00:00
EmilyS726 273.3K Reputation points Independent Advisor
2 answers

Microsoft365/Mac iOS

Using MAC/ios, Office products don't appear to recognize that I am signed in and an active Microsoft 365 account. Excel and Word Save and Save As options are greyed out and all files say "Subscription required to Edit and Save..."

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-12T22:32:58.2133333+00:00
SHoward 0 Reputation points
answered 2026-10-12T23:07:43.4966667+00:00
Estrella721 47,040 Reputation points Independent Advisor
2 answers

I would like to add a yahoo email account to Live 365

I am having a difficult time in adding a yahoo account to 365 that I currently have

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-08T18:37:23.33+00:00
Gary K. Lea 0 Reputation points
commented 2026-10-10T11:29:20.7566667+00:00
Vikki-T 12,080 Reputation points Microsoft External Staff Moderator
3 answers

Name entry to add new card to pay

When I add a new card to renew my subscription, the system does not accept the name on the card: "Check that the details in all fields are correct or try a different card." #new card

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-09T13:14:53.5366667+00:00
Panos Antonakakis 0 Reputation points
answered 2026-10-09T17:32:23.78+00:00
paulr0511 49,385 Reputation points Independent Advisor
2 answers

My account has been mixed with a new account

I just paid my 365 account and change payment options from annual to monthly and now my account has been cancelled with a New Account started. I need my Existing account with my shares and information reinstated I dont need the AI add-on I need to…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-09T00:30:07.1866667+00:00
Gee R 0 Reputation points
answered 2026-10-09T15:00:09.1666667+00:00
Brian Tillman 27,660 Reputation points Independent Advisor
2 answers

IMac Pro too old - have I wasted subscription of £84.99?

The microsoft365 automatically renewed in July 2026 but I didn’t use it until September. It wouldn’t ‘save’ or ‘print’. I now realize that my MacBook Pro (version 10.15.8) is too old. Is there any way I can at least print what I have?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-09T14:12:17.3066667+00:00
Diane Sullivan 0 Reputation points
answered 2026-10-09T14:49:48.1966667+00:00
DaveM121 939.2K Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Copilot keeps signing me to my personal account instead of my premium account

I upgraded my M365 subscription from Personal to Premium about two months ago, but when I sign to Copilot, it signs me to Personal account instead of my Premium account. The email address is the same, meaning ithe email I used to login to my Personal…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-09T01:31:49.4133333+00:00
Najib El Otmani 20 Reputation points
accepted 2026-10-09T03:19:33.89+00:00
Najib El Otmani 20 Reputation points
2 answers

Get a refund because forgot to cancel subscription.

I forgot to cancel my free trial and was automatically charged for the annual plan on October 2nd. I would like to cancel it and get a full refund, please.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-08T12:31:57.01+00:00
Nguyen Tran Quynh Nhu 0 Reputation points
answered 2026-10-08T13:07:21.96+00:00
DaveM121 939.2K Reputation points Independent Advisor
2 answers

Purchased Microsoft 365 via Apple (currently still in trial) cannot cancel

Hi, I purchased Microsoft 365 Single via Apple on my Mac and am currently somewhere in the second week of my 1 month trial. I received an email when I purchased from Microsoft (29.09.2026), saying I would need to cancel 2 days before the trial ends not…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-08T09:32:57.26+00:00
Jennifer Hake 0 Reputation points
commented 2026-10-08T12:08:13.5066667+00:00
Jennifer Hake 0 Reputation points
2 answers

MICROSOFT 365 FAMILY PLAN THROUGH APPLE

I HAVE PAID FOR THE UPGRADE TO A FAMILY PLAN BUT AM UNABLE TO ADD FAMILY MEMBERS. CAN YOU HELPME?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-07T17:04:02.0433333+00:00
Thom Tyson 0 Reputation points
answered 2026-10-07T18:10:46.41+00:00
Diana Mariz 11,030 Reputation points Independent Advisor
1 answer

Trying to upgrade Word to Premium

I am trying to upgrade Word to Premium in order to get more access to AI. Most of the time it looks like I am on my own account. But when I try to upgrade, your algorithm goes into an infinite loop. This is related to my somehow being on an account…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-07T16:34:36.12+00:00
Bob Youngblood 0 Reputation points
answered 2026-10-07T17:42:55.1933333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
2 answers

Office for iMac with Ventura

How do I obtain MS Office Suite for iMac running Ventura 13.7.8?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-08-14T16:24:48.54+00:00
James McEachron 0 Reputation points
commented 2026-10-07T16:04:25.35+00:00
Jantien Froling 0 Reputation points
1 answer One of the answers was accepted by the question author.

refund for personal 365 after purchasing family 365

I purchased a personal 365 subscription January 7th and upgraded to the family 365 June 10th, but have not received a partial refund for my personal subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-07-03T15:38:38.3966667+00:00
BK 20 Reputation points
commented 2026-10-06T04:27:25.0066667+00:00
Ian Cooke 0 Reputation points
3 answers

Microsoft charge me $9.99 every month

Microsoft charge me $9.99 every month I’m really need to cancel this charge Moved from: <Microsoft 365 and Office | Subscription, account, billing | For education | MacOS>

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-01-23T03:31:52.0733333+00:00
Javier Gomez 0 Reputation points
answered 2026-10-06T03:54:56.21+00:00
Laurel Kropski 0 Reputation points
1 answer

Creating new MS account to load MS Home 2024

After multiple attempts to create an email account from my wife using her active email. I got locked out after multiple attempts. On line said wait 24 hours. Did wait and tried different PC (MAC) and iphone. I can't remember the exact wording for…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-04T21:00:18.64+00:00
Peter Robson 0 Reputation points
edited an answer 2026-10-05T09:35:47.7333333+00:00
Norah-L 11,870 Reputation points Microsoft External Staff Moderator
1 answer

Cannot update payment card

Hello I recently received an email saying I needed to update my payment method for my Microsoft subscription as my current card is no longer valid. I have attempted to do this several times with two separate credit cards however your system is not…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-04T19:42:33.1433333+00:00
Alberto Lopez 0 Reputation points
answered 2026-10-05T01:20:46.78+00:00
Christine Luna 27,370 Reputation points Independent Advisor
1 answer

365 is prompting renewal payment but it has been paid

when i login in to 365 I am prompted to renew my account before i lose all my info. However, I made the payment on 7.17.2026 and it cleared my bank account on 7.19.2026. How do I resolve this?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-07-20T05:28:26.8833333+00:00
justin hardee 0 Reputation points
edited a comment 2026-10-05T00:30:40.94+00:00
Formerly Frustated 0 Reputation points
2 answers

I cant log into my subscription of Microsoft365 even though I have paid the fees

I renewed my microsoft 365 subscription on my Mac in July 2026. I can use Outlook of but the rest of the application (excel, powerpoint, word) all keep asking to sign in. I have checked that my Mac OS and microsoft apps are all current. My…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-04T06:57:08.5566667+00:00
Mark Stevens 0 Reputation points
answered 2026-10-04T07:30:07.12+00:00
DaveM121 939.2K Reputation points Independent Advisor
3 answers

MACBOOK PRO

Why can Microsoft register MacBook Pro now? I wasted so much time trying to see the reason my device does not appear in the system and only now I found out that Microsoft does not take MAC. So, should I cancel my membership???

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-23T18:22:15.3966667+00:00
Tammy Creo 0 Reputation points
answered 2026-10-03T10:54:15.9566667+00:00
Thien v Chau 0 Reputation points