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completely messed up situation

Hi all, I have a laptop that I am attempting to sell but I cannot get into it because I forgot the pin and it is required to read my fingerprint (method I would naturally use to sign in anyway). Here's the thing, I can get into the recovery area but I…

Windows for home | Windows 11 | Recovery and backup
asked 2026-10-13T22:36:06.87+00:00
Riley Mesimer 0 Reputation points
answered 2026-10-13T22:36:25.2566667+00:00

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0 answers

Artifact Signing Public Trust eligibility for an Italian sole proprietor (ditta individuale)

Hello Microsoft Artifact Signing team, I am an Italian sole proprietor ("ditta individuale") with an Italian VAT registration. My registered business name is "Di Francesco Daniele". I develop Windows desktop applications under the…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,438 questions
asked 2026-10-13T22:33:09.9366667+00:00
Daniele Di Francesco 0 Reputation points
2 answers

How to find OneDrive recycle bin for Microsoft word on my Windows PC?

I inadvertently deleted a word document file. It was saved in file explorer and password protected. I have the password but cant find the file. How do I access OneDrive recycle bin?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-13T21:47:02.6466667+00:00
malka koenig 0 Reputation points
answered 2026-10-13T22:32:56.9466667+00:00
Paulo GM 73,005 Reputation points Independent Advisor
1 answer

How do I search for text within an email in Outlook?

I have an email open and want to search for text within that singular email. How do I do that? CTRL-F, which is "Find" everywhere else, including other Microsoft products such as Word, PowerPoint, and Excel, instead forwards the email. I've…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-10-12T21:08:25.8166667+00:00
J G 0 Reputation points
commented 2026-10-13T22:31:45.36+00:00
Jay1 Tran 1,720 Reputation points Independent Advisor
1 answer

How do I get a refund for a subscription( Microsoft 365 Personal ) I purchased, but which is now listed as inactive and prompts me to buy it again?

Hello, I purchased a monthly Microsoft 365 Personal subscription and the money was charged, but it says the subscription hasn't been purchased.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-13T21:58:06.51+00:00
Mykyta Sokolov 0 Reputation points
answered 2026-10-13T22:30:43.0233333+00:00
EmilyS726 272.9K Reputation points Independent Advisor
0 answers

Windows Media Player - how to keep a song on repeat by default when the program is opened?

Hello. I just wanted to emphasize that even now, in October 2026, there is still no option to make the Windows Media Player stay on repeat-song by default when the program is opened. This question has already been asked in the past in the year 2023, and…

Windows for home | Windows 11 | Settings
asked 2026-10-13T21:21:36.56+00:00
Filip Kovanda 0 Reputation points
edited the question 2026-10-13T22:29:58.9333333+00:00
Dio Xavier 297.1K Reputation points Volunteer Moderator
2 answers

Can you help me with importing an excel file into Microsoft projects

Hi, I have no clue what I am doing. My boss told me to purchase Microsoft Projects. I have done that. I need help in importing an excel file into projects. I have tried Chat GPT and they told me but it's not working. Can you call me and advise how to do…

Microsoft 365 and Office | Project | Other | Windows
Microsoft 365 and Office | Project | Other | Windows

Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.

352 questions
asked 2026-10-12T19:18:03.4633333+00:00
Tonya Rankin 0 Reputation points
commented 2026-10-13T22:29:13.0766667+00:00
Jay1 Tran 1,720 Reputation points Independent Advisor
1 answer

Some of my meetings on Teams cannot be changed or deleted

I've tried all trouble shooting and nothings seems to be deleting them including just not acknowledging what i am trying to do. Thank you

Microsoft Teams | Microsoft Teams for business | Calendar | Manage calendars
asked 2026-10-12T18:03:24.12+00:00
Roxane fish 0 Reputation points
commented 2026-10-13T22:28:17.0533333+00:00
Jay1 Tran 1,720 Reputation points Independent Advisor
1 answer

KB5127648 breaks WPA2-Enterprise (802.1X PEAP) Wi‑Fi authentication on Windows 11

After installing KB5127648, Windows 11 clients can no longer authenticate to our WPA2-Enterprise (802.1X/PEAP) wireless network. Authentication starts but never completes (Event 12014: OneX Held State timeout). WPA2-Personal networks continue to work.…

Windows for business | Windows Client for IT Pros | Networking | Other
asked 2026-10-13T22:26:53.5766667+00:00
Supply-PWC 1 Reputation point
answered 2026-10-13T22:27:49.45+00:00

AI answer

4 answers One of the answers was accepted by the question author.

Word will not open on Macbook Air M5 Running Tahoe

I am currently running a MacBook Air M5 with the latest Tahoe OS installed. Every time I try and launch word Microsoft Error Reporting open and says "There was a problem with Microsoft Word and we apologize for the inconvenience". This is the…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-10-12T20:56:15.51+00:00
Phil Latham 0 Reputation points
accepted 2026-10-13T22:26:56.5866667+00:00
Phil Latham 0 Reputation points
1 answer

I buy new product key but when i opened it and scratch it i damaged it what can i do. Can i get new one or you can tell me the code?

I buy new product key but when i opened it and scratch it i damaged it what can i do. Can i get new one or you can tell me the code?

Windows for home | Windows 11 | Licensing and activation
asked 2026-10-13T22:26:20.9666667+00:00
Steven Palesch 0 Reputation points
answered 2026-10-13T22:26:52.3066667+00:00

AI answer

2 answers

Sole Global Admin locked out by MFA – need Data Protection team for admin MFA reset

I’m the only Global Administrator for my Microsoft 365 tenant. Sign-in fails with error 500121. Authenticator approval requests never reach my phone, and Authenticator is the only MFA method registered. There is no other admin account. Phone support only…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T22:14:33.4566667+00:00
Brian Greig 0 Reputation points
answered 2026-10-13T22:25:52.8533333+00:00
Jay1 Tran 1,720 Reputation points Independent Advisor
1 answer

Azure IoT Operation Back-Pressure

Can someone explain how back-pressure works in Azure IoT Operations? I'd like to understand if MQTT Clients could receive any feedback if a MQTT subscriber's queue is full. Looking at this documentation, it states "By default, the disk-backed…

Azure IoT Operations
Azure IoT Operations

Azure IoT Operations is a set of modular services enabled by Azure Arc.

53 questions
asked 2026-10-13T22:22:19.89+00:00
Abby Greentree 271 Reputation points
answered 2026-10-13T22:23:15.65+00:00

AI answer

3 answers

My account is permanently stuck on “Parent or guardian consent required” – even the organizer account is locked

Hello Microsoft Support Team, I’m currently unable to access my Microsoft account because it’s stuck on the “Parent or guardian consent required” screen. Here’s the situation in detail: The account was automatically classified as a child account under…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2025-11-10T11:24:54.89+00:00
Tanishq 35 Reputation points
commented 2026-10-13T22:22:49.4633333+00:00
Sathvik Krosuri 0 Reputation points
1 answer

KB5007651 (version 10.0.29628.1000) still showing as outstanding in Windows Update after installation

Hello, We are migrating our computers from WSUS server to NinjaOne solution. I have an issue with this particular KB, failing to install in NinjaOne. Even if we attempt to install it locally, indepedently from NinjaOne, the OS scan still detects it as…

Windows for business | Windows Client for IT Pros | Devices and deployment | Install Windows updates, features, or roles
asked 2026-10-13T11:44:23.59+00:00
Nathalie B 0 Reputation points
edited an answer 2026-10-13T22:22:04.87+00:00
Chance Maurice Niyonzima 415 Reputation points Independent Advisor
2 answers

New storage

I currently have a family plan that allows 1TB of storage per person. That equates to 5TB of storage. I see the plan is now changing to 2TB of shared storage instead, and Microsoft is trying to market this as a good thing? Does anyone else have a…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-13T21:51:13.6666667+00:00
DLK76 0 Reputation points
answered 2026-10-13T22:19:28.16+00:00
Craig Long 18,830 Reputation points
5 answers One of the answers was accepted by the question author.

I cannot install onedrive

I cannot install onedrive. I have tried all of the recommendations to fix but still no luck.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-19T19:03:07.5466667+00:00
Colin Parker 20 Reputation points
answered 2026-10-13T22:19:10.8566667+00:00
R J 0 Reputation points
3 answers

Setting app not opening and Windows button not working

My setting app wont open and when i try to click the windows button on the bottom of the screen or the windows button on my keyboard it doesn't work. I don't know what the cause was but it randomly started doing this about a week ago and ive tried pretty…

Windows for home | Other | Performance and system failures
asked 2026-03-08T00:07:40.7933333+00:00
patricia smith 0 Reputation points
answered 2026-10-13T22:17:33.4+00:00
Vijay Vijay 0 Reputation points
1 answer

Bookings with me Error

Hi, When people use the link to book a meeting it says it could not be fulfilled but on the other end it is booked and on my calendar. Also, when people do use this link and book a meeting I don't get an email notification. I am using the Personal…

Microsoft 365 Insider | Outlook | Other
asked 2026-10-13T20:25:07.56+00:00
T V 0 Reputation points
answered 2026-10-13T22:13:33.0366667+00:00
Jack-Bu 6,955 Reputation points Microsoft External Staff Moderator
1 answer

Bluetooth sound issues.

So I've successfully connected my Bluetooth to my laptop, but there is no sound coming from my Bluetooth device... someone please help me. How can I fix this problem?

Windows for home | Windows 11 | Devices and drivers
asked 2026-10-13T22:12:29.9033333+00:00
Shy 0 Reputation points
answered 2026-10-13T22:12:44.07+00:00

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