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DP-800 Certification Missing / Dual Account Issue

Hi Support Team, I passed my DP-800 exam on 11 October, but my Microsoft Learn profile's Certification tab is completely blank. I am logged in with the exact same email used for scheduling via Pearson VUE. I contacted Pearson VUE customer support…

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Switch between accounts
asked 2026-10-14T17:05:40.44+00:00
Aditya Kumar Gautam 0 Reputation points
answered 2026-10-14T17:06:17.28+00:00

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1 answer

Unsure how Microsoft Credit Note is being paid

For a Microsoft Credit Note - I am unsure how Credit Note Number: E01010KFUU, Original Invoice Number: E01010D2OZ is being paid and I'd like to update the payment method.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-14T16:59:48.48+00:00
Ed Knight 0 Reputation points
answered 2026-10-14T17:01:21.8233333+00:00

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1 answer

Email issue

I have a contact that continuously shows up in my junk email. This was not always the case. I have to move each email from junk to inbox. When I move it I am asked to accept the move and to include all future emails to populate in my inbox. Yet after…

Outlook | Web | Outlook.com | Email
asked 2026-10-14T16:56:07.8766667+00:00
Otto 0 Reputation points
answered 2026-10-14T16:56:45.5466667+00:00

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I am trying to get my iCloud calendar and contacts synced from my phone to Outlook on my desk top PCs (I have 3).

I am trying to get my iCloud calendar and contacts synced from my phone to Outlook on my desk top PCs (I have 3).

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-14T16:54:53.0633333+00:00
M. McGhee 0 Reputation points
answered 2026-10-14T16:55:04.4166667+00:00

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How to fix my outlook email

I am having a huge problem with my outlook email account.  I have used outlook along with my email of ******@bellsouth.net for around 30 years and at this time, I do NOT want to get a new email.  When I tried to log in about 10 days ago, it dumped me…

Outlook | Web | Outlook.com | Email
asked 2026-10-14T16:51:34.08+00:00
Pam Krause 0 Reputation points
answered 2026-10-14T16:54:29.0366667+00:00

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CANNON MG3520 PIXMA

My printer is installed but does not show up on list for me to be able to print?

Windows for home | Windows 11 | Devices and drivers
asked 2026-10-14T16:51:26.2433333+00:00
Janice Geiger 0 Reputation points
answered 2026-10-14T16:51:41.69+00:00

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#Lost files and documents

How do I recover lost files and documents? After I made a few copies at the local library and removed my USB drive. And when I returned home and plugged in my USB, the files were gone, like they never existed. What application should I used to recover…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-10-14T16:48:56.2533333+00:00
WiseWendell1 0 Reputation points
answered 2026-10-14T16:49:07.99+00:00

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need to cancel my subscription to office 365

Hi. My underage daughter accidentally purchased office 365 the other day and i need to cancel it and get a refund. is this possible?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-14T16:48:34.7366667+00:00
steve kolody 0 Reputation points
answered 2026-10-14T16:49:05.65+00:00

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1 answer

Error on Windows startup

At startup after updates, the Bitlocker recovery screen is displayed. Once I enter the Bitlocker recovery key, there is a Windows startup error message. "Startup failure. we removed some recently installed updates to recover your device from a…

Windows for home | Windows 11 | Windows update
asked 2026-10-14T16:45:56.3033333+00:00
Chris Kutac 0 Reputation points
answered 2026-10-14T16:46:47.3433333+00:00

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Fraudulent Domains Purchased

I was hacked by an email, I signed in and two days later two domains have been purchased under my Microsoft 365 account and I cant delete them or get my money back. When I try to delete them it say I cant and I have to wait for them to expire. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-14T16:43:42.6+00:00
Charles Hennemeyer 0 Reputation points
answered 2026-10-14T16:44:31.08+00:00

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Xbox HD DVD external unit driver for Windows 10

I am trying to use the Xbox 360 external HD DVD Drive with my computer (Windows 10 Pro 64-bit). It is properly connected to a usable USB 3.0 Port via a USB cable, the Device Manager sees it as "Xbox 360 HD DVD Memory Unit", but it does not…

Windows for home | Windows 10 | Devices and drivers
asked 2026-10-14T16:43:14.8233333+00:00
Panagiotis Melas 0 Reputation points
answered 2026-10-14T16:43:36.27+00:00

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1 answer

Live remote help please

I need a live remote tech svc person please. I cannot start my outlook.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-14T16:42:48.5866667+00:00
Ronald Hunter 0 Reputation points
answered 2026-10-14T16:43:04.65+00:00

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Cannot login to windows account with windows email

I can login to Microsoft website, can login to outlook, I can login to my authenticator app. But, when trying to set up a user account on my PC I am unable to login to my account. It says my password is incorrect, my passkey will not work, I do not get…

Windows for business | Windows 365 Business
asked 2026-10-14T16:42:08.6666667+00:00
Justin 0 Reputation points
answered 2026-10-14T16:42:23.01+00:00

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1 answer

how to repair word

my word does not open please resolve my issue as soon as possible

Microsoft 365 and Office | Word | Other | Windows
asked 2026-10-14T16:41:33.29+00:00
Snehal Shitole 0 Reputation points
answered 2026-10-14T16:41:52.59+00:00

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1 answer

System center can not install update 2509 or 2603

I've been struggling to update my system from 2503/Hotfix KB32851084) to 2509 or even 2603. Nothing, it's going through the prerequisites, does the DB upgrade (systerm DB is in diffrent server) and when failes on copying files. Not some eye catching…

Microsoft Security | Intune | Configuration Manager | Updates
asked 2026-08-19T16:35:09.6633333+00:00
SER ANT 0 Reputation points
commented 2026-10-14T16:41:50.52+00:00
marcinthedark 0 Reputation points
1 answer

MS Edge does not scale to display, set in Windows settings, after waking up from sleep

Has anyone had this issue with a high-resolution monitor (5k2k) where Windows scaling was set to 150%, and Edge will always display at native resolution after waking up from sleep? This happens every single time to me Edge Version 155.0.4283.45 (Official…

Microsoft Edge | Other | Windows 11
asked 2026-10-14T16:26:37.4066667+00:00
TrongL 0 Reputation points
edited the question 2026-10-14T16:39:33.1133333+00:00
TrongL 0 Reputation points
1 answer

I was billed 105.49 on 09/12/2026 for 365. I was billed 105.49 again on 09/28/2026. Why?

As far as I know, we only have 365 on one laptop. I contacted BestBuy and they only show Webroot (which is fine) and one charge for 365 on 09/12/2026. They show no other charges. I contacted my bank and they said that last year on had the same two…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-14T16:38:39.1033333+00:00
David Brockmann 0 Reputation points
answered 2026-10-14T16:38:51.9533333+00:00

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1 answer

Azure Artifact Signing – Organization Identity Validation Failed after successful identity verification

Hello Microsoft Support Team, We are configuring Azure Artifact Signing (Public Trust) for our Italian company, Medisoft Sistemi Informatici Srls. We submitted an organization identity validation request through the Azure portal. During the validation…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,445 questions
asked 2026-10-14T16:36:53.7733333+00:00
Giampaolo La Terza 0 Reputation points
answered 2026-10-14T16:37:15.6466667+00:00

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i cannot add new email to outlook365 win 11

i cannot add new email to outlook365 win 11. I have tried over and over, it will not add the new email.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-14T16:32:07.16+00:00
Travis Jones 0 Reputation points
commented 2026-10-14T16:35:15.64+00:00
Travis Jones 0 Reputation points
1 answer

How to connect my apple mouse

My apple mouse will not connect to the dell pro computer

Windows for home | Other | Search, touch, and mouse
asked 2026-10-14T16:26:39.3233333+00:00
answered 2026-10-14T16:27:25.1366667+00:00

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