10,288 questions
10,288 questions with Windows for home | Windows 11 | Accounts, profiles, and login tags
3 answers
how to remove microsoft account.
I logged my microsoft account for powerpoint presentation in my friend's laptop.She has her own microsoft account .But my account became a administrator in her laptop.if I remove her laptop through linked devices ,it comes again.. There is no option…
Windows for home | Windows 11 | Accounts, profiles, and login
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 64%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
2 answers
Windows Hello Facial Recognition Stopped Working
Unable to remove and setup facial recognition. I ran camera trouble shooter and did not help,
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
asked
2026-04-20T16:13:27.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 66%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
David Graeff
5
Reputation points
commented
2026-10-14T07:47:46.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
17,000
Reputation points Microsoft External Staff
Moderator
2 answers
Log in troubles on pc
Can log in online or on my iPad (this device) but my work laptop says I’m putting in the wrong password
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
asked
2026-10-12T01:46:31.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 41%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENB%3C/text%3E%3C/svg%3E)
Nicholas Barksdale
0
Reputation points
answered
2026-10-14T04:31:59.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
13,695
Reputation points Microsoft External Staff
Moderator
2 answers
Can't Add New Phone Number
there is no option to add a new phone number. how can I add my number?
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
asked
2026-10-14T02:49:25.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Lt. Chubzy
0
Reputation points
answered
2026-10-14T03:24:32.49+00:00
EmilyS_726
30,790
Reputation points
Volunteer Moderator
2 answers
Windows repeatedly locks me out in the home screen
Windows has locked me out of my PC multiple times when starting it. I get the screen below after inputting my PIN. As I need to wait 2 hours for it to unlock, you can imagine this is not exactly a pleasant experience. Could you please point me to where…
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
asked
2026-10-13T09:08:53.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 14.000000000000002%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Christoph Verstraeten
0
Reputation points
commented
2026-10-14T02:52:16.6433333+00:00
GsN5034 - IA
78,615
Reputation points
Independent Advisor
1 answer
help me get my acc back
I have gotten my gmail account hacked and they took alot but i got everything exept microsoft back they changed email i tried to change it back but it gave me a email to confirm it when i was asleep then i had to leave for school now they changed it…
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
asked
2026-10-13T20:54:12.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 43%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
How412
0
Reputation points
answered
2026-10-14T01:06:05.8233333+00:00
Jeronimo Fuerte
46,760
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
How to sign in on Youtube with a Microsoft account but with @vavirtual.org ("how do i put my microsoft account on YouTube?" helped me think of this)?
"how do i put my microsoft account on YouTube?" made me think of "What if I said @vavirtual.org?" so here I am asking this.
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
asked
2026-05-22T15:24:37.5466667+00:00
Forrest, Vincent (VAVA Student)
20
Reputation points
answered
2026-10-14T00:12:41.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 23%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
EMMA SMITH
0
Reputation points
1 answer
Microsoft Blocking attempts to make a new microsoft account for new windows 11 computer
I am attempting to make a new microsoft account for a new computer we have just bought for the office. It is for a Windows 11 home account. Yesterday I tried to setup the account, but when we did, it would get stuck while trying to create the new…
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
asked
2026-10-13T15:12:45.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 73%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Smooth Cat
0
Reputation points
commented
2026-10-13T23:56:06.89+00:00
Manoel Barros
22,250
Reputation points
Independent Advisor
1 answer
Cannot get into my locked laptop….help
Tried to get into my laptop…told me incorrect code was tried…I did not do this…how do I unlock it…
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
asked
2026-10-13T20:22:00.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 53%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
Ginny Phillips
0
Reputation points
answered
2026-10-13T23:47:18.4733333+00:00
Manoel Barros
22,250
Reputation points
Independent Advisor
2 answers
Old account comes back to life
Setting up a new refurbished HP laptop the setup used very old Microsoft account information (including a discontinued email address and provider and my name (surname which was legally changed) long ago .... now the computer welcomes my old identity and…
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
asked
2026-10-13T23:06:17.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 47%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERO%3C/text%3E%3C/svg%3E)
Rob O'Neill
0
Reputation points
answered
2026-10-13T23:39:54.59+00:00
EmilyS726
272.9K
Reputation points
Independent Advisor
2 answers
New phone locked out of microsoft
My old phone was factory reset. I could not restart and purchased new phone. Same number. I could not remember my password for one drive as I was logged in all the time. I usually authenticate through the app. I tried a password reset and kept selecting…
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
asked
2026-10-12T20:17:24.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 79%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Annie
0
Reputation points
commented
2026-10-13T23:00:45.4966667+00:00
Jeronimo Fuerte
46,760
Reputation points
Independent Advisor
2 answers
How to change email for my Windows 11 HP laptop
My Windows 11 HP laptop is signed into an old Windows (Hotmail) email as its administrator. I have a new Windows Outlook email that I want to switch to. I have tried it and it shows a new and empty desktop. Evidently the old Hotmail email is linked to…
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 92%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
6 answers
Windows 11 PC Freezes After Precisely 5 Mintues
Hello, On a fresh installation of Windows 11. By "freeze" I mean the screen, mouse and keyboard just sit there. The only rescue is pressing the reset button. The problem occurs precisely 5 minutes after the sign in screen appears. Not 4m:50s,…
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 48%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
1 answer
Microsoft account recovery
My Microsoft account go hacked, so my email before was ******@gmail.com now it is ******@bibimail.net , 2 step verification was enabled authenticator app was enabled and they changed the phone number. How can i get back to my account, i don't have…
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
asked
2026-10-13T17:02:57.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 22%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Daniel Matev
0
Reputation points
answered
2026-10-13T17:49:54.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
paulr0511
49,380
Reputation points
Independent Advisor
1 answer
unable to sign into account online no pin
i guys got a bit of a query from an old friend, shes trying to sign into her microsoft account on-line, but its asking for a pin. she says she hasn't set one up. She signs into windows with a password. She can get her emails on outlook and she's updated…
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 89%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
2 answers
Adding a Family Member
Hi I am the admin on our Family group. We have a new laptop and I've added my profile but I'm stuck in an authentication loop trying to add my son (child profile). I was able to add him in, but now I'm not receiving any verification codes to my mobile…
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 49%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
1 answer
I seem to have been billed twice
I upgraded to 365 from the basic My credit card statement says I have been billed twice Can you sort it out
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
asked
2026-10-13T12:53:09.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 93%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John Mills
0
Reputation points
answered
2026-10-13T13:26:15.2866667+00:00
EmilyS726
272.9K
Reputation points
Independent Advisor
3 answers
I need help with my account recovery
I keep getting the email back that information provided either does not match our records or is incomplete,Where as I have provided the recent transaction number (subcription bill) with the card that paid this,picture of evidence that my account was…
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
asked
2026-10-13T09:13:13.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 22%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYL%3C/text%3E%3C/svg%3E)
yuan lu
0
Reputation points
commented
2026-10-13T13:09:13.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Virginia M
42,450
Reputation points
Independent Advisor
1 answer
Microsoft account hacked and account recovery tool is not helping at all
I am on a separate account made for the purposes of receiving help, my account was hacked and the email both used for the account itself and the recovery email tied to the account have been changed to a different email not owned by me, I have tried the…
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 48%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
2 answers
How do I change my 4 digit sign in pin number?
How do I change my 4 digit pin number that I use to sign on to my desk top computer?
Windows for home | Windows 11 | Accounts, profiles, and login
10,288 questions
asked
2026-07-24T17:26:07.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 38%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGD%3C/text%3E%3C/svg%3E)
Gail Delanno
0
Reputation points
answered
2026-10-13T12:36:32.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 66%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Harry Sikellis
0
Reputation points