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Outlook for iOS: app icon badge shows incorrect unread count after new mail arrives

Hello, I am experiencing a persistent issue with the app icon badge count in Outlook for iOS. I use Outlook with multiple accounts of different types: Microsoft 365, Google Workspace, Gmail, iCloud and two IMAP accounts. Description of the issue When…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-10-27T12:41:47.84+00:00
Umit Gunes 0 Reputation points
commented 2026-10-27T14:36:29.3033333+00:00
Jay1 Tran 1,900 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Can’t Access Outlook After Getting a New Phone

Hi everyone, I’m a student at Monash University in Australia. I recently got a new phone yesterday, and now I can’t log in to my university Outlook account because Microsoft Authenticator is still set up on my old phone. Every time I try to sign in, it…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-10-24T04:32:50.0766667+00:00
Tom Serran 20 Reputation points
commented 2026-10-24T06:36:58.5666667+00:00
Darren Bruce 2,360 Reputation points Independent Advisor
2 answers

New phone, now school authentication doesn’t work

Hi! I recently got a new phone, when I tried entering my outlook email off-site of my campus, it tells me to sign in. After attempting to sign in, I still can not enter due to the Authenticator app not allowing me to restart and allow me to receive…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-10-20T15:31:48.43+00:00
Getz, Sydney 0 Reputation points
answered 2026-10-20T17:20:14.14+00:00
Jack-Bu 7,220 Reputation points Microsoft External Staff Moderator
2 answers

How to fix Outlook email

I am having difficulty viewing all of my emails that I am receiving. If I log in on the web I can access my email which is great but I don’t get notified. However when I try to access outlook on my phone or iPad in the app none of my newer emails are…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-10-09T22:09:38.22+00:00
Jaz 0 Reputation points
answered 2026-10-09T22:28:24.45+00:00
Chris-D 2,620 Reputation points Independent Advisor
2 answers

Does the recipient receive my other emails attached to the main first email I sent, but recalled?

I sent one email, but recalled it. I responded to the recall attempted email after with two responses. Will the recipient still get my other emails attached to the first recalled email? Thanks.

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-10-04T03:24:51.5633333+00:00
marlene camano 0 Reputation points
commented 2026-10-05T11:55:07.2066667+00:00
Alina Le 5,805 Reputation points Independent Advisor
2 answers

School login

Hello I have been trying to sign into my school account on the Outlook app and it is not allowing me to do so.

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-09-22T15:17:20.6533333+00:00
Jamal Williams 0 Reputation points
answered 2026-09-22T18:55:09.8766667+00:00
EmilyS_726 34,015 Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

How to sign my outlook mail in iphone mail app without a microsoft account

Hi, I want to sign my outlook mail in the iphone mail app so that I don't have to download Outlook app separately. My outlook mail was a school mail so they said I cannot create a microsoft account by using school/business mail, therefore I cannot log in…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-09-17T19:26:35.8666667+00:00
NGUYỄN ANH THƯ LQT53E1 20 Reputation points
commented 2026-09-19T18:28:31.81+00:00
Jay1 Tran 1,900 Reputation points Independent Advisor
1 answer

Problem signing into Outlook on iPad

Good afternoon, I recently obtained an iPad through my university nursing program, and I have been slowly adding all the apps and accounts I need to it. I have been trying for 2 weeks to sign in to my Outlook account in the Outlook app, only to meet this…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-09-07T18:00:53.94+00:00
Theodora Godbold 0 Reputation points
commented 2026-09-08T16:51:42.96+00:00
Elena-VH 2,450 Reputation points Independent Advisor
2 answers

The Outlook app has the wrong account and I can't access my profile

I have the Outlook app on my phone and the log in address is incorrect. The login was provided by someone in IT at the school where I work. I googled how to fix it and it told me to click on my icon and go to settings. There is no icon and I cannot…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-08-27T18:23:15.92+00:00
Carol Johnson 0 Reputation points
commented 2026-08-28T20:15:34.61+00:00
Kai-L 21,095 Reputation points Microsoft External Staff Moderator
1 answer

how to get outlook account mobile

i am logged in on a school account and i want that to be on my phone but everytime i try to add that email to my phone it says that the email does not exist

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-08-14T17:16:47.18+00:00
Morgan Pearson 0 Reputation points
commented 2026-08-17T08:16:36.17+00:00
Kristen Tran 2,785 Reputation points Independent Advisor
1 answer

How do i unreport an email?

I need to access and email that i just accidently reported, I really didnt mean to report them!!!!!1

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-08-10T02:30:19.45+00:00
Milly Jelbart 0 Reputation points
commented 2026-08-11T01:55:52.9266667+00:00
Dora-T 2,075 Reputation points Independent Advisor
1 answer

Error message: unable to complete authentication flow

Keep getting error message …”unable to complete authentication flow”

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-07-30T15:50:18.69+00:00
Siembida, Lauren (OCFS) 0 Reputation points
answered 2026-07-30T17:13:15.33+00:00
Chris Duong 10,705 Reputation points Microsoft External Staff Moderator
1 answer

My authenticator won’t let me sign in without authenticating… but i can’t access the authenticator

I am going to lose my mind. First off let me say Microsoft has the absolute worst customer support i’ve ever seen in my life. this whole self help read some articles set up is so frustrating and pointless. GET ME ON THE PHONE WITH A HUMAN!!!! I am trying…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-07-28T23:34:07.09+00:00
Emma Holbrook 0 Reputation points
answered 2026-07-28T23:58:36.73+00:00
Sophie N 18,180 Reputation points Microsoft External Staff Moderator
1 answer

Comment se reconnecter à son application Outlook sur téléphone

Bonjour, J'ai un compte Outlook "scolaire" Université de Liège qui est activer sur mon ordinateur. J'aimerais savoir comment je peut transférée cette autorisation d'accès sur mon téléphone. L'application Authentificator ne fonctionne pas et…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-07-27T16:35:41.3533333+00:00
Antoine Coline 0 Reputation points
edited the question 2026-07-27T18:47:07.48+00:00
Anonymous
1 answer

new phone and my authenticator app isnt working

I just got the iphone 17 pro max as an upgrade from my iphone 16 plus and I went to log into my authenticator app as normal, but now I do not see the screen to enter the 2 digit code the app gives me. what should i do? And now i cannot get i to any if my…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-07-21T20:46:10.39+00:00
Whitney, Kathryn 0 Reputation points
answered 2026-07-21T21:13:49.0033333+00:00
Hendrix-C 20,020 Reputation points Microsoft External Staff Moderator
1 answer

Email Disappeared 1 Second After Opening Inbox - Outlook

Hi Microsoft Support, I opened my email inbox about an hour ago through my .edu email account on the outlook app on my phone, and received an important email which may or may not have been intended for me. The email immediately disappeared after opening…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-07-08T02:04:22.4666667+00:00
Jason L 0 Reputation points
commented 2026-07-11T00:41:24.06+00:00
Sophie N 18,180 Reputation points Microsoft External Staff Moderator
1 answer

Not Receiving Emails

I am an transfer applicant student for [Moderator note: Personally Identifiable Information removed]. I’m using Outlook 365 on iPhone 17 Pro. The app helps for my UC Irvine email. But for some reason I don’t receive any emails. My DSC counselor has sent…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-06-28T05:35:44.08+00:00
Zoe A. Lee 0 Reputation points
commented 2026-07-05T06:02:48.45+00:00
Jade Ng 16,535 Reputation points Microsoft External Staff Moderator
1 answer

How do I fix this errror UTC Date: 2025-11-28T10:33:34.428Z Client Id: E85A96C5B8C4402A99145995C6ABAD38

UTC Date: 2026-06-25T02:08:48.536Z Client Id: Se Client Version: 20260612016.27 BootResult: configuration Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined err:…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-06-25T02:24:57.17+00:00
Daryl Gadson 0 Reputation points
commented 2026-06-28T01:55:50.5733333+00:00
Jade Ng 16,535 Reputation points Microsoft External Staff Moderator
1 answer

Outlook login issues

When I log into outlook the app requires me to approve logging in on of which I have no access to it. Even the Authenticator app requires me to approve my log in on outlook the same app that doesn’t allow me to access it.

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-06-11T03:17:52.08+00:00
S Cukwana 5 Reputation points
commented 2026-06-12T01:48:50.1266667+00:00
Jade Ng 16,535 Reputation points Microsoft External Staff Moderator
3 answers

emails dont' go thorugh as "unauthorized addresses but they went through a few days ago. Waht changed and why?

emails I have sent are not not going through because the email addresses are not recognized. How to override this?

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-06-08T01:41:24.5366667+00:00
Jill Vexler 0 Reputation points
commented 2026-06-08T23:20:25.5366667+00:00
Huy-K 13,990 Reputation points Microsoft External Staff Moderator