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How to get bolded unread emails again

After a recent update, my Outlook account no longer shows unread emails bolded. I've tried all the on-line suggestions, including the one from 2025 on Microsoft Learn which said to go to Conditional Formatting (in View Settings) and find a list of rules,…

Outlook | Web | Outlook.com | Settings
asked 2026-10-29T02:16:05.11+00:00
Bruce Robb 0 Reputation points
commented 2026-11-06T03:36:30.78+00:00
Bruce Robb 0 Reputation points
3 answers One of the answers was accepted by the question author.

I cannot edit blocked senders list

I am not able not change blocked senders list, I want to remove one of email adress from blocked list, but it always say that "Couldn't save changes Something went wrong. Please try again later" I tried it with incognito window and with…

Outlook | Web | Outlook.com | Settings
asked 2026-09-08T10:56:26.15+00:00
Şafak 20 Reputation points
commented 2026-11-05T19:43:11.03+00:00
Hornblower409 18,685 Reputation points
1 answer

How to get emails unstuck in HOTMAIL account

Emails are getting stuck in the outbox in my hotmail account, but not in the outlook account! How to get the emails unstuck in the hotmail account

Outlook | Web | Outlook.com | Settings
asked 2026-11-05T17:29:31.1933333+00:00
John Gagnier 0 Reputation points
answered 2026-11-05T17:30:13.0633333+00:00

AI answer

2 answers

Spam in junk mail

Hello! I am having 25+ emails hitting my junk mail folder each day and need to know what settings to increase to stop getting so many emails. Also, some of my normal every day emails are going there.

Outlook | Web | Outlook.com | Settings
asked 2026-11-04T16:40:52.32+00:00
Barbara Olson 0 Reputation points
answered 2026-11-05T02:01:46.2466667+00:00
Chloe-V 15,075 Reputation points Microsoft External Staff Moderator
2 answers

outlook select and delete features

The option to select multiple files in inbox, junk folder, etc is gone. I have 60+ junk items this morning. The block feature comes and goes. Please advise

Outlook | Web | Outlook.com | Settings
asked 2026-10-29T20:40:13.1333333+00:00
Connie Edgemon 0 Reputation points
edited a comment 2026-11-04T14:01:34.03+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
2 answers One of the answers was accepted by the question author.

unable to add alias to email, account restricted

I deleted an email alias by mistake to prevent spam emails but now I need the alias for a supplier account but the message says adding new alias is restricted and try later for 4 days now

Outlook | Web | Outlook.com | Settings
asked 2026-11-02T13:47:12.9966667+00:00
Peter Hammond 20 Reputation points
edited an answer 2026-11-04T06:29:14.9633333+00:00
Hornblower409 18,685 Reputation points
3 answers

Return to inbox after deleting message

After deleting or moving a message, I would like to automatically return to the inbox. How do I set this up? Currently it automatically moves to the next message.

Outlook | Web | Outlook.com | Settings
asked 2026-10-26T07:00:32.44+00:00
David Tsevat 0 Reputation points
edited an answer 2026-11-04T03:59:39.6566667+00:00
Hornblower409 18,685 Reputation points
2 answers

Lost all Notes in Outlook Folder!!

All my Notes in my Outlook folder are missing. I can see the Notes folder but 0 notes and it is still enabled in my account settings, but the folder is empty. I recently emptied my Junk Email and Deleted Items folders so not sure if that had anything to…

Outlook | Web | Outlook.com | Settings
asked 2026-10-31T20:43:05.66+00:00
CW 0 Reputation points
commented 2026-11-04T00:59:18.7066667+00:00
Hornblower409 18,685 Reputation points
2 answers

recovery methods

Recently and when signing into my email, the system persistently prompts me to review my recovery methods. Is this a legit request from Microsoft?

Outlook | Web | Outlook.com | Settings
asked 2026-11-03T19:26:40.6033333+00:00
Robert Milligan 0 Reputation points
answered 2026-11-03T20:01:51.9833333+00:00
EmilyS726 277.8K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Where are the SELECTION BOXES on Outlook? Why are they NOW GONE???

I have a lot of emails in office 365 email I want to delete at once and now the selection box next to each email are gone. I changed no settings. I can no longer delete emails in bulk. Instead I have to click each email to open it and then delete. This…

Outlook | Web | Outlook.com | Settings
asked 2026-11-02T20:25:46.9066667+00:00
Chris Matthews 25 Reputation points
commented 2026-11-03T15:16:51.9433333+00:00
Chris Matthews 25 Reputation points
2 answers

How do I know select and block emails

I would like to select and block junk email but they have changed the options. How do I do this now?

Outlook | Web | Outlook.com | Settings
asked 2026-11-03T14:20:05.9766667+00:00
Casie Kesterson 0 Reputation points
edited an answer 2026-11-03T15:04:12.85+00:00
GsN5034 - IA 79,820 Reputation points Independent Advisor
2 answers

New personal Outlook.com account: SMTP AUTH disabled despite OAuth2; receiving and webmail work

I created a new personal Outlook.com account and added it to Thunderbird 153.6.0esr on Windows. Receiving mail through IMAP works. Sending from Outlook webmail also works. Sending from Thunderbird fails with this server response: 535 Authentication…

Outlook | Web | Outlook.com | Settings
asked 2026-11-02T18:41:07.0333333+00:00
David Payne 0 Reputation points
answered 2026-11-02T22:13:25.27+00:00
Francisco Montilla 31,820 Reputation points Independent Advisor
2 answers

"Send code to alternative email address"

What a mess! What a mess again and again!! Microsoft asks me if my data is ok. I am afraid but I decide to update my phone number. I know I am going to open the Pandora box but let's go... and yes! here we go again: I am connected to one of my…

Outlook | Web | Outlook.com | Settings
asked 2026-10-30T00:42:14.6733333+00:00
Chris D 0 Reputation points
answered 2026-11-01T14:24:01.9433333+00:00
Hornblower409 18,685 Reputation points
1 answer

Where did the check boxes above email go?

Hello, The check boxes above email have disappeared. You click one of them and they click all the email. It was there yesterday or very early this morning. Please figure out how to get that back. They were both gone went thru setting now I have one. Do…

Outlook | Web | Outlook.com | Settings
asked 2026-10-29T22:11:00.59+00:00
Joanne Steck 0 Reputation points
commented 2026-10-31T09:52:57.3866667+00:00
Jeronimo Fuerte 48,530 Reputation points Independent Advisor
2 answers

check box to mark bulk emails

I am missing my check box option to mark many emails to delete or move. I have looked through all settings and don't see an option to change it. How do I get that back?

Outlook | Web | Outlook.com | Settings
asked 2026-10-30T14:40:25.9033333+00:00
d rasmusan 0 Reputation points
answered 2026-10-30T15:20:34.7+00:00
GsN5034 - IA 79,820 Reputation points Independent Advisor
2 answers

how to change my phone number in my hotmail account?

when using advanced login I do not receive the code sent to my mobile number. I'd like to verify the number used or change it. How do i do that?

Outlook | Web | Outlook.com | Settings
asked 2026-10-30T07:53:29.4966667+00:00
Guy Siany 0 Reputation points
answered 2026-10-30T08:34:14.8+00:00
Estrella721 47,570 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Shared Outlook calendar not showing events on google more than 6 months in advance

I have shared my Outlook calendar with google and added it to my Wix website. Google shows events up to six months. It will not show events more than six months out. I am not using Microsoft 360, just Microsoft Office 2024 version. Any help would be…

Outlook | Web | Outlook.com | Settings
asked 2026-10-27T21:30:53.9333333+00:00
Nick Hawks 20 Reputation points
accepted 2026-10-29T14:05:00.2733333+00:00
Nick Hawks 20 Reputation points
1 answer

Formal feedback: Give Outlook web users control over automatic draft saving

Dear Microsoft Outlook Team, I am writing to express my frustration with the lack of an option to disable automatic draft saving in Outlook 365 on the web, which I use through Google Chrome. My Drafts folder now contains nearly 400 messages.…

Outlook | Web | Outlook.com | Settings
asked 2026-10-28T01:38:32.4633333+00:00
Rolly Frizzell 0 Reputation points
answered 2026-10-28T01:39:23.7733333+00:00

AI answer

2 answers

Junk in Outlook

I have 3 MSN addresses. Only one of them gets flooded with junk email. This month 560. Not one techie has been able to stop this after MANY screenshares, then getting transferred around. It happens thru Web and thru App. Using windows 11. Help?

Outlook | Web | Outlook.com | Settings
asked 2026-10-25T19:47:41.2566667+00:00
Miriam Joseph 40 Reputation points
answered 2026-10-27T01:50:48.7+00:00
Hornblower409 18,685 Reputation points
2 answers

Can't find HTML

Following instructions to restore bold, italic etc, but nothing happens when I click on Format Text or Message to tick HTML.

Outlook | Web | Outlook.com | Settings
asked 2026-10-22T15:39:19.9966667+00:00
Enid Briggs 0 Reputation points
commented 2026-10-26T15:47:37.09+00:00
Manoel Barros 23,275 Reputation points Independent Advisor