1,334 questions with Surface | Surface Laptop | Performance and maintenance tags

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2 answers

Surface laptop 7 arm processor is restarting every 30 mins

I am using surface laptop 7 arm processor with snapdragon. The laptop had an issue and was replaced during warranty and now warranty is gone. There is an issue going on in my laptop and it is restarting very frequently with this message "Device…

Surface | Surface Laptop | Performance and maintenance
asked 2026-10-04T16:04:40.3+00:00
Anishkumar Sargunakumar 0 Reputation points
commented 2026-10-09T05:58:07.16+00:00
Akhil 15 Reputation points
1 answer

Very slow response despite excellent configuration

Very slow response despite excellent configuration

Surface | Surface Laptop | Performance and maintenance
asked 2026-10-07T07:34:04.01+00:00
Anil Pakale 0 Reputation points
commented 2026-10-08T07:19:11.53+00:00
Vikki-T 11,885 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

surface laptop for business 7 keeps intermittently shutting down and restarting

I purchased my laptop on 1-30-26. Late in the spring it began intermittently shutting down and then restarting. I held off reaching out to warranty repair hoping that updates would solve the problem. It is getting worse. In addition, by 4 year warranty…

Surface | Surface Laptop | Performance and maintenance
asked 2026-09-30T20:23:35.2733333+00:00
Gogo Anderson 20 Reputation points
accepted 2026-10-01T16:30:59.9233333+00:00
Gogo Anderson 20 Reputation points
2 answers

Surface Laptop Studio 1 - Z X C V Esc Enter dont work - keyboard issues

Hello, here we go again. I have another, already third issue with Surface Laptop Studio in 3 years <3 I was lucky enough that the first one was after one year of use and the laptop was replaced within a warranty. Second problem came like 2 months…

Surface | Surface Laptop | Performance and maintenance
asked 2025-10-30T20:45:22.1366667+00:00
Jan Šefl 5 Reputation points
commented 2026-09-20T19:34:18.96+00:00
Dan Lowe 0 Reputation points
1 answer

Unable to get support for my brand new surface laptop keyboard!

I bought a brandnew surface for my job last year and used it for about 3 months before the company started provisioning company laptops for us. I began using the device again recently and the keyboard hardware failed. The device had been used less than…

Surface | Surface Laptop | Performance and maintenance
asked 2026-09-17T21:12:06.34+00:00
Julia 0 Reputation points
answered 2026-09-18T00:20:48.0333333+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
1 answer

How to get in to my pc

My Surface book suddenly asking for a PIN. I don't remember it. I can't change it. I can't reset the password. It's usually facial recognition and worked 10 minutes before.

Surface | Surface Laptop | Performance and maintenance
asked 2025-09-23T04:12:35.8333333+00:00
Kellie Appleyard 0 Reputation points
commented 2026-09-17T18:23:21.87+00:00
Gary Curry 0 Reputation points
2 answers

Surface model 2036 boot

Surface model 2036 will not boot from Microsoft screen logo. Followed recommended repair procedures. Geek squad no help. Next step? Thanks

Surface | Surface Laptop | Performance and maintenance
asked 2026-09-15T23:33:09.1266667+00:00
Scott Donaldson 0 Reputation points
answered 2026-09-15T23:52:49.4633333+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
4 answers

Brand New Surface 8th Edition Outlook Crashing

This is a brand-new Surface 8th Edition. Out of the box required significant system updates. Completed. Outlook worked initially but now flashes briefly and immediately terminates. Windows and Surface firmware are fully updated. Outlook has been…

Surface | Surface Laptop | Performance and maintenance
asked 2026-09-07T12:53:11.7966667+00:00
Eryn Corriveau 0 Reputation points
commented 2026-09-10T04:54:49.35+00:00
Norah-L 11,445 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Surface Laptop 4 got dead

My laptop got dead while it was under use the screen went blank and also the keyboard stopped responding when pressed power button just screen lits up blank for 10 seconds then goes off.

Surface | Surface Laptop | Performance and maintenance
asked 2026-09-07T13:48:54.25+00:00
Abdul Hadi 0 Reputation points
answered 2026-09-08T00:26:33.78+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
3 answers

Nothing working on my new Surface laptop

None of my applications at loading on my new Surface laptop. I only bought it a week ago. Please assist.

Surface | Surface Laptop | Performance and maintenance
asked 2026-09-06T16:47:09.91+00:00
Dave Barry 0 Reputation points
answered 2026-09-07T09:59:33.9633333+00:00
Barb Bowman 80,820 Reputation points MVP Volunteer Moderator
2 answers

Kindle on MS Surface 11

Why did Kindle app quit working om MS Surface 11? Tried uninstalling and reinstalling. tried old .exe file. No results.

Surface | Surface Laptop | Performance and maintenance
asked 2026-05-11T03:42:19.3266667+00:00
Gregory Ireland 0 Reputation points
commented 2026-08-30T20:44:20.4933333+00:00
paul brandon 0 Reputation points
2 answers

How to fix Outlook, Teams and search bar in task bar not working on a new surface with snagdragon

I cannot get my search bar in the task bar to work, outlook and teams will also not open - Any suggestions?

Surface | Surface Laptop | Performance and maintenance
asked 2026-06-05T12:10:52.5066667+00:00
Chief NPFD 0 Reputation points
answered 2026-08-23T23:33:52.85+00:00
Juan 0 Reputation points
2 answers

Keyboard lifting / swelling battery

I have a surface laptop model 1769. First, I couldn’t fully close the screen (there was a gap) so it wouldn’t turn off just by putting the screen down. Now the keyboard is lifting and it looks like the battery is swelling. Saw some similar posts on this…

Surface | Surface Laptop | Performance and maintenance
asked 2026-02-25T21:59:31.2633333+00:00
Tammy Kats 5 Reputation points
commented 2026-08-22T20:45:55.21+00:00
Todd Fukushi 0 Reputation points
2 answers

SURFACE LAPTOP 13 INCCH FINGERPRINT SENSOR SUDDENLY NOT DETECTED - ELAN CODE 45

I have a Surface Laptop 13-inch, 1st Edition with Snapdragon. The fingerprint reader built into the power button was previously working normally, but it suddenly stopped working. Windows Hello now says: “We couldn’t find a fingerprint scanner compatible…

Surface | Surface Laptop | Performance and maintenance
asked 2026-08-21T15:13:52.5366667+00:00
laine lim 0 Reputation points
answered 2026-08-22T00:13:09.3333333+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
2 answers

surface laptop 4 keyboard issue

When i type using physical keyboard it adds numbers to the text as seen below When 0i t7ype 8us0ing ph7ys0ical ke7yb9oard 0it adds n8umbers t9o the text as seen bel9ow

Surface | Surface Laptop | Performance and maintenance
asked 2026-08-12T07:22:39.87+00:00
John Fearon 1 Reputation point
commented 2026-08-16T14:26:08.3966667+00:00
Alex-L 12,995 Reputation points Microsoft External Staff Moderator
2 answers

dvd/cd external drive not recognized by laptop

I have a ASUS Vivobook laptop. I have an toexternal cd/dvd drive connected to the laptop. I put a data disc in the drive and the laptop does not recognize the drive. What steps do I need to take to get this fixed?

Surface | Surface Laptop | Performance and maintenance
asked 2026-08-13T14:13:34.13+00:00
John Macco 0 Reputation points
answered 2026-08-14T01:56:18.19+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
1 answer

Microsoft surface 13'' touch pad heating up

i bought my surface not to long ago brand new from currys now as im getting ready for university but every time i use it i notice that the touch pad gets hot for seemingly no reason as i dont use the laptop intensively yet just casual browsing no more…

Surface | Surface Laptop | Performance and maintenance
asked 2026-08-10T15:32:54.5466667+00:00
alfie jones 0 Reputation points
commented 2026-08-12T09:25:49.4666667+00:00
Vikki-T 11,885 Reputation points Microsoft External Staff Moderator
1 answer

Surface Laptop 8th Edition (Snapdragon X Elite) – Same Ghost Input Issue on Two Identical Devices, Concerned About Reliability and Long-Term Failure

I am experiencing persistent haptic touchpad issues on my Surface Laptop 8th Edition (Snapdragon X Elite 12-core). The device regularly registers ghost inputs, causing random clicks, dragging, selections, and applications opening or closing without any…

Surface | Surface Laptop | Performance and maintenance
asked 2026-07-11T20:53:20.5966667+00:00
John Grayson 0 Reputation points
commented 2026-08-10T15:52:57+00:00
sammy westend 0 Reputation points
1 answer One of the answers was accepted by the question author.

Surface Laptop 7 for Business continues to suffer from spontaneous reboots after coming back from Microsoft service

My Surface Laptop 7 for Business has been spontaneously rebooting ever since I purchased it new from Microsoft for over $2500 in December 2025. It will appear to function normally for hours or sometimes days but experiences literally random, spontaneous…

Surface | Surface Laptop | Performance and maintenance
asked 2026-06-23T22:38:48.4933333+00:00
Tad 25 Reputation points
accepted 2026-08-08T15:49:31.4533333+00:00
Tad 25 Reputation points
1 answer

SSD upgrade

Where can I buy Surface Laptop 5 internal SSD cards in South Africa

Surface | Surface Laptop | Performance and maintenance
asked 2026-08-03T10:51:16.2233333+00:00
Chris Makume 0 Reputation points
answered 2026-08-04T01:39:28.6+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator