336 questions
336 questions with Surface | Surface Laptop | Safety and security tags
2 answers
MICROSOFT DEVICES SHOW LOCATION DISABLED ON FIND MY....NEED HELP TO RECTIFY
i have a few Microsoft surface laptops within my family network including my device. i have tried to utilize the find my device prompt but it keeps showing up as location disabled. i have tried multiple trouble shooting procedures including updating my…
Surface | Surface Laptop | Safety and security
asked
2026-09-30T15:12:49.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 28.000000000000004%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mo Mijindadi
0
Reputation points
commented
2026-10-08T00:07:07.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
17,080
Reputation points Microsoft External Staff
Moderator
1 answer
How do I report a stolen Microsoft Surface Laptop and prevent it from being used or re-registered?
Hello, I'm hoping for your guidance. My Microsoft Surface Laptop was stolen while I was travelling, and despite extensive searching it has not been recovered. I was signed in with my Microsoft account on the device, and I've already secured the account…
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-10-03T09:11:43.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 43%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Amr Aboelmaaty
0
Reputation points
answered
2026-10-03T09:12:03.5633333+00:00
AI answer
1 answer
Tracking my order. Never have a mail or tracking number get from you
I never have get a email from orders and delivery. All pages whit info or removed or black pages. I don't pay what I don't get or order myself
Surface | Surface Laptop | Safety and security
336 questions
asked
2025-12-06T10:06:36.65+00:00
GranjaCours-0360
0
Reputation points
answered
2026-09-26T13:56:30+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 84%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Heinrich Klaaseen
0
Reputation points
2 answers
How can I lock a stolen Surface laptop if I can't locate it due to the battery being at 0%?
My Surface laptop was stolen but I haven't been able to remotely lock it because the battery is dead.
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-09-21T21:40:00.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 38%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Paul Macheledt
0
Reputation points
commented
2026-09-23T13:43:34.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
12,070
Reputation points Microsoft External Staff
Moderator
1 answer
BIS Document for microsoft surface laptop
I am planning to import a Microsoft Surface Laptop from the USA to India. The laptop will be awarded to me as a prize for winning a hackathon. It is not being purchased for resale or commercial purposes. However, Indian Customs has asked for a BIS…
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-09-16T06:45:59.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 62%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYM%3C/text%3E%3C/svg%3E)
Yogesh Murugan
0
Reputation points
commented
2026-09-16T10:18:47.5166667+00:00
Yogesh Murugan
0
Reputation points
1 answer
I have a Surface Labtop and I have a mechanical issue with my labtop. It is stopping me from retrieving my files. It is requiring me to have my 48 digit BIT LOCK key. Who can assist?
I have a Microsoft Surface Laptop. Recently my laptop was damaged and I need to retrieve my files. In my attempt to do so, I'm being prompted to provide my 48 digit Bit Lock key. I do not have this key. I do have the KEY ID for my laptop. Can you direct…
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-09-11T20:15:11.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 61%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mike Georgia
0
Reputation points
commented
2026-09-15T10:54:40.17+00:00
Clary-N
17,080
Reputation points Microsoft External Staff
Moderator
1 answer
Is the Norton 360 Deluxe antivirus compatible?
Will the Norton 360 Deluxe antivirus program compatible with the Microsoft windows 11 surface laptop that runs on an arm processor? Thank you. What other antivirus programs would work on the windows 11 surface laptop with arm processor besides…
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-09-14T19:57:07.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 71%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Josie Camarena
0
Reputation points
answered
2026-09-15T00:25:56.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
2 answers
Personal Microsoft Surface Pro Locked - Required Administrator Restricted Sign-in
I temporarily locked my Surface Laptop Go 3, not a work- or school-managed computer. When we tried to sign in with the correct PIN, Windows displayed: ‘An administrator has restricted sign-in. To sign in, make sure your device is connected to the…
Surface | Surface Laptop | Safety and security
336 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 26%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
2 answers
Surface Laptop PID issues.
I have a new Surface Laptop, purchased December 25, I have never used this computer because it demands a PIN which I don't have. WHY?
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-08-19T18:30:39.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 57.00000000000001%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Redwood Redmon
0
Reputation points
answered
2026-08-20T00:20:20.0366667+00:00
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
1 answer
Extended Warranty availability on laptop
The one year warranty on my Surface Pro Laptop expires August 19. Can I purchase an extended warranty?
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-08-18T17:20:39.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 74%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Alan Mischler
0
Reputation points
edited an answer
2026-08-19T00:31:41.9433333+00:00
Clary-N
17,080
Reputation points Microsoft External Staff
Moderator
1 answer
locked out of Surface computer. forgot the password. how do i reset password
forgot log in password to my Surface computer. how do i reset without loosing all data
Surface | Surface Laptop | Safety and security
336 questions
asked
2025-12-23T03:38:44.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 25%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
john sanders
0
Reputation points
commented
2026-08-01T07:39:43.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
22,560
Reputation points Microsoft External Staff
Moderator
2 answers
Suface laptop device appears then disappears on account page
Surface laptop device appears then disappears on microsoft account page. I am not able to add it again as a new device either. I need to access my bitocker recovery key. I am not sure when my laptop was updated or if a recovery code was emailed to me.…
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-07-27T16:35:45.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 69%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Denise Warne
0
Reputation points
answered
2026-07-28T00:16:28.46+00:00
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Incorrect PIN several times
I have forgotten my PIN and when I start up my Microsoft Surface Go3, I received a message saying "You've entered an incorrect PIN several times. To try again, enter A1B2C3 below" It will not allow me options to reset my PIN or completely erase…
Surface | Surface Laptop | Safety and security
336 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 76%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
1 answer
regain access to my laptop
I am unable to log in to my Microsoft Surface Laptop for Business 8th Ed. Windows Face Recognition no longer recognizes my face, I do not remember my PIN, and there is no other sign-in option available. Could you please help me regain access to my…
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-07-08T10:04:23.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 4%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOD%3C/text%3E%3C/svg%3E)
Olena Dudik
0
Reputation points
commented
2026-07-09T14:49:07.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
29,315
Reputation points Microsoft External Staff
Moderator
1 answer
How to secure my Surface Laptop 7th Edition in public places
Does the Surface Laptop 7th edition have a kensington lock port? If not, how can I secure it without using a dock? I often work in public spaces such as hotels and libraries, and would like to be able to secure my device to my workspace. Without using a…
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-05-16T16:57:52.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 80%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
melissablissful
0
Reputation points
answered
2026-05-16T19:07:56.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
110.5K
Reputation points MVP
Volunteer Moderator
2 answers
sign out of outlook on old laptop
have old Microsoft Surface Book to give to husband but cannot sign out of outlook email account
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-05-03T22:56:30.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 57.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Ricki Rosen
0
Reputation points
answered
2026-05-04T00:08:27.5233333+00:00
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
1 answer
Surface Laptop - PIN unable to reset
Surface Laptop on one year old Face ID suddenly stopped working with forgotten PIN. No option for PIN resetting on lock screen. Have tried restarting many times, repeat error message: "You've entered in incorrect PIN several times. To try again,…
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-04-27T17:40:32.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 79%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
LWH
0
Reputation points
answered
2026-04-28T00:21:36.9733333+00:00
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
1 answer
Bitlocker recovery key
No changes to the device. Bitlocker now needs a recovery key. the Recovery Key ID does not match the device in either Entra or the personal account. and the Recovery Keys (for 10 devices I have registered, none have recovery keys?
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-04-18T00:09:27.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 62%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBT%3C/text%3E%3C/svg%3E)
BERNHARDT, THOMAS H
0
Reputation points
answered
2026-04-18T00:38:14.1633333+00:00
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
2 answers
help me if you will with problem
My laptop surface for business has a problem with the rubber pad on base under the keyboard
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-04-14T17:55:00.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 51%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John moore
0
Reputation points
answered
2026-04-15T08:21:13.6133333+00:00
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
2 anti viruses installed
Hi! Is it of any advantage to have Webroot installed in my computer when my computer already comes with Microsoft protection, furthermore, would having Webroot installed cause any problems? Thank you HP Envy x 360 Laptop, 64 bits Windows 11
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-04-10T15:42:26.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 52%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Edith Merila
40
Reputation points
accepted
2026-04-10T15:44:30.8433333+00:00
Edith Merila
40
Reputation points