274 questions with Microsoft Advertising | Accounts, profiles, and login | Account access tags

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1 answer

Problem accessing the Advertising Learning Labs

Hello. I'm trying to access the Advertising Learning Labs using my personal Microsoft account. Every time I click the "Sign in to Learning Lab" button in the page at the…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-10-02T07:28:21.8233333+00:00
Luigi Bruno 42,486 Reputation points
edited a comment 2026-10-06T20:03:27.56+00:00
Luigi Bruno 42,486 Reputation points
0 answers

Account suspended without explanation — appeal link leads to "access blocked" page, cannot submit a re-appeal

Hello, My Microsoft Advertising account was suspended. I was never given a specific explanation of what policy was violated or which content caused the suspension the only information I received is that the account "does not comply with the…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-10-06T17:16:21.0066667+00:00
Smag tag 0 Reputation points
edited the question 2026-10-06T19:12:57.8066667+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
0 answers

account under a Strike penalty and is ineligible to server ads

I'm new here, and my account is under a Strike penalty and is ineligible to serve ads until all non-compliant content is removed and the penalty is lifted. To reactivat, I have no idea how to fix it , please help me

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-10-05T09:17:56.9366667+00:00
Muna Kumar 0 Reputation points
3 answers

My Account (G****LC4) Suspended Without Reason Email id is r** ********@gmail.com

My Account (G**** ** **LC4) Suspended Without Reason just after creating ads. I did not violate Microsoft Policy. My account was verified. Microsoft review system have some error and no one want to resolve the issue. ** PII Removed **

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-09-29T08:12:08.5433333+00:00
Kavita Rani 0 Reputation points
answered 2026-09-30T05:02:14.3533333+00:00
Kavita Rani 0 Reputation points
0 answers

Suspended account: cannot change legal business name to my personal name to complete Advertiser Identity Verification

My ads account (number G** ** ** TJDM, manager account K** ** **6T73) was suspended shortly after creation. When signing up I entered the trade name "La Llave Renovable" as the legal business name, but I operate as a private individual (not a…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-09-29T18:56:03.7766667+00:00
LaLlave Renovable 0 Reputation points
edited the question 2026-09-29T19:18:51.48+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer

Formal complaint - wrongful suspension and inadequate support handling - Valtora Finance account

Hello, I am writing to make a formal complaint regarding the wrongful suspension of my Microsoft Advertising account (account name: Valtora Finance; registered to Valtora FZE; email: ******@gmail.com), and the way my support enquiry was handled. The…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-09-21T15:49:42.0366667+00:00
Ben Ac 0 Reputation points
answered 2026-09-21T16:50:34.6533333+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
1 answer

Why does Microsoft appoint an exclusive agent for ad placements in China, but then fail to assume responsibility for the users who, trusting Microsoft, have topped up their advertising accounts?

Microsoft made Shenzhen Qisheng its sole ad agent in Guangdong. We poured money in – because we trusted Microsoft. Now the agent is bankrupt, and nobody from Microsoft is stepping up. If not for Bing and Microsoft's name, why would we ever have trusted…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-08-31T08:34:35.1+00:00
commented 2026-09-21T03:24:02.2233333+00:00
清研电子 5 Reputation points
1 answer

Appeal link redirects to blocked screen — no way to submit a second appeal

I need help finding an alternative way to submit an appeal, because the appeal links I was given do not work. Situation In July 2026 I created my first ever Microsoft Advertising manager account. I am the legal owner of the business and of the domain I…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-09-18T10:07:27.5666667+00:00
TitanADN 0 Reputation points
answered 2026-09-18T12:06:44.7033333+00:00
MS Advertising - Bruce 0 Reputation points Microsoft External Staff Moderator
0 answers

[Microsoft Advertising] Manager Account K******Z7T - System bug blocking 6-month re-appeal window (Requesting Escalation)

I recently set up a UK-based e-commerce store (DSJ Dog Designs) selling dog-themed canvas wall art and apparel. I created a Microsoft Advertising account and imported an active campaign from Google Ads, where my business is already fully verified and…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-09-16T15:14:03.34+00:00
Gary Docherty 0 Reputation points
edited the question 2026-09-16T16:10:17.5533333+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Advertising account automatically rejected after Google Ads import – requesting manual review

I created my Microsoft Advertising account using the Google Ads import process. The account was automatically rejected during advertiser identity verification before I was able to resolve the business information. My business has valid registration…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-09-08T20:41:14.4133333+00:00
Jason P 0 Reputation points
edited an answer 2026-09-08T21:53:05.93+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft suspended ad delivery and access to all accounts due to egregious policy violations - How to find the Rootcause

Microsoft suspended ad delivery and access to all accounts due to egregious policy violations - How to find the Rootcause. If I find the rootcause I can correct it & submit for an appeal. I have scheduled an Campaign for run, Offer is Pest Control.…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-08-22T07:44:13.3166667+00:00
Rajesh s 0 Reputation points
commented 2026-09-03T17:28:30.1533333+00:00
Prime Rodent Control 0 Reputation points
1 answer

Appeal upheld for suspended manager account — requesting manual review (egregious violation)

Hello, My Microsoft Advertising manager account (ID: K12***02GL6) was suspended, and the appeal was reviewed and upheld due to a cited "egregious violation" of the Terms of Use and policies. The notice didn't specify which policy or which…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-08-24T16:31:43.59+00:00
bonitasupply 0 Reputation points
commented 2026-08-24T18:10:13.8433333+00:00
bonitasupply 0 Reputation points
1 answer

Advertiser account suspended before billing or ads were active. We bought the domain in 2023

I'm looking for guidance on an advertiser account that was suspended within hours of creation. Timeline: New AI Docs advertiser account created. Three draft campaigns created. No business information entered. No payment method added. No ads…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-27T19:56:32.4233333+00:00
Hugh W 0 Reputation points
answered 2026-08-19T12:56:46.54+00:00
Abinesh Magudeeswaran 230 Reputation points Student Ambassador
0 answers

Suspended Advertising Account – Request for Additional Manual Review

My Microsoft Advertising account was suspended, and my previous appeal was unsuccessful. I am requesting another manual review because I believe the suspension may have been made in error. My advertising campaign is for a legitimate travel guidance…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-08-09T12:48:25.9066667+00:00
Sharath Kumar K 10 Reputation points
commented 2026-08-11T07:07:23.8933333+00:00
Sharath Kumar K 10 Reputation points
0 answers

Microsoft Ads suspends account for a legitimate business

I had a terrible experience with Microsoft Ads. I started an identity verification process, which was supposed to take a few days. They did not complete the review at all. When I pressed import campaign from Google Ads (Google is great btw), my account…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-08-06T21:57:10.1133333+00:00
Julia Pavlov 5 Reputation points
1 answer

Advertiser Identity Verification still under review request to expedite

Hello Microsoft Advertising team, I am writing about the Advertiser Identity Verification for our company's Microsoft Advertising account. Please note that I am posting this question from a different account, so please refer to the account details below…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-28T09:15:46.3+00:00
hanjaepark 0 Reputation points
commented 2026-07-30T10:18:04.33+00:00
hanjaepark 0 Reputation points
0 answers

Microsoft Advertising Account Suspended — Request for Manual Review

Hello Microsoft Advertising Support Team, Our Microsoft Advertising account has been suspended, and we are requesting a manual review. We have not intentionally violated any Microsoft Advertising policies. Our business information, website, products,…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-21T13:54:28.5+00:00
Bling Lighting 10 Reputation points
commented 2026-07-21T13:56:26.86+00:00
JUNIOR SIPILANYAMBE 115 Reputation points
1 answer

New Microsoft Advertising account suspended as "egregious violations" one day after passing identity verification — appeal upheld, re-appeal link leads to blocked login — requesting human review

Hello Microsoft Advertising team, I am requesting a human review of our manager account suspension, with context the appeal form could not capture. Account: BN Self Publishing LLC — manager account 2549*****; first-appeal reference J107*****; verified…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-15T01:25:21.2466667+00:00
Houston Book Publishers 0 Reputation points
commented 2026-07-17T12:19:16.68+00:00
ARBIYA BANU 0 Reputation points
0 answers

Trapped in Microsoft Ads Suspension Loop Due to Contradictory Support Agent Instructions

Hello, I am a new advertiser trapped in an automated suspension loop caused entirely by conflicting setup instructions from two different Microsoft Advertising support representatives. I need a human moderator or engineering support to review the case…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-14T04:11:50.6966667+00:00
GAMEBYTE STUDIO 0 Reputation points
1 answer

New account suspended after AIV and Google Ads import, appeal upheld, requesting human review.

I am requesting a human review of my manager account suspension. This is my first Microsoft Advertising account and I believe it was caught by an automated false positive. I created the account yesterday to advertise our desktop application that's on the…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-12T00:56:15.4566667+00:00
Ergo 0 Reputation points
answered 2026-07-13T08:52:49.7366667+00:00
MS Advertising - Vahid 580 Reputation points Microsoft External Staff Moderator