3,414 questions
3,414 questions with Surface | Surface Pro | Install and update tags
2 answers
update Surface Pro X to Windows 11
I am stuck on update of Windows 10 2H22 so I cannot get to Windows 11 Update
Surface | Surface Pro | Install and update
asked
2026-10-02T15:09:39.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 90%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Rob Buttarazzi
0
Reputation points
commented
2026-10-09T15:15:22.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
22,390
Reputation points Microsoft External Staff
Moderator
2 answers
I want to give my surface pro to my teenager how can I remove all of my stuff
I had been using my surface pro for work. I no loner need it so I want to give it to my teenage for school but I want to remove all of my info so he can have a fresh start how do I do that?
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-10-08T15:10:42.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 11%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Dotti Santomarco
0
Reputation points
answered
2026-10-08T15:20:18.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro 12 Inch Keyboard Firmware Update
Today I got a notification of a firmware update for this keyboard. The FW version is now 7.4.139. Can anyone help me find the release notes, or at least some detailed information about what was updated?
Surface | Surface Pro | Install and update
3,414 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 66%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKO%3C/text%3E%3C/svg%3E)
2 answers
UEFI Locked
Hi, is there other option regarding UEFI locked for my Surpface Pro 7. The owner who gave it to couldnt remember the password.
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-10-05T08:53:06.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 90%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Trazona, Brent
0
Reputation points
answered
2026-10-05T11:08:20.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
110K
Reputation points MVP
Volunteer Moderator
2 answers
upgrade Surface Pro X to Windows 11
Surface Pro X runs on an ARM 64 - I cannot get Windows Defender to load properly in Windows 10 and am not sure how to upgrade to Windows 11.
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-10-02T14:27:43.24+00:00
Rob Buttarazzi
0
Reputation points
commented
2026-10-04T07:18:47.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
19,835
Reputation points Microsoft External Staff
Moderator
2 answers
Aggiornamento della sicurezza (KB5129195) (26200.9457) Errore di installazione - 0x80070002
ENG: I've been trying to update for days, but it always fails. Can't install it ITA: Impossibile installare l'aggiornamento, sto tentando da alcuni giorni ma va sempre in errore Grazie per il supporto
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-09-28T06:17:19.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 60%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Mirko Parisi
0
Reputation points
commented
2026-09-30T08:49:38.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
16,745
Reputation points Microsoft External Staff
Moderator
2 answers
trying to play a game
I installed Sea of Thieves on my Windows Surface Pro, and after installing and running the game, it tries to load but keeps crashing and says that the video driver has failed. When I go to the troubleshooting page, I get nowhere because it won't load the…
Surface | Surface Pro | Install and update
3,414 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 64%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
3 answers
Surface Pro 6 is showing “Couldn't find a bootable operating system
Dear Microsoft Support Team, I am facing a boot issue with a Microsoft Surface Pro 6. The device is showing the following error: “Couldn't find a bootable operating system.” I have performed some non-destructive checks: Windows Boot Manager and…
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-09-10T18:32:25.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 22%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Shivam Prajapati
0
Reputation points
edited an answer
2026-09-18T10:22:27.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 46%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alexandra T
0
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Can't find Adobe Acrobat DC after downloading from Surface Pro App Store
I can't get my Surface Pro with a 64-bit ARM-based operating system to download and open Adobe Acrobat DC - free version. When using the app store, it will download and install but doesn't appear on the app list. When using Adobe's website, the installer…
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-02-23T16:35:04.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 96%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKW%3C/text%3E%3C/svg%3E)
Kimberley Womack
20
Reputation points
commented
2026-09-14T15:09:12.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 49%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Christian Córdova
0
Reputation points
3 answers
Why is the screen glitched in Minecraft?
In Minecraft Java on my Surface Pro 11 with X Elite: The screen is black on the main menu panorama, except for the buttons and text All the menus have a weird, fuzzy version of the panorama In a world, the screen is completely black except for all…
Surface | Surface Pro | Install and update
3,414 questions
asked
2025-09-03T16:40:10.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 46%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EX%3C/text%3E%3C/svg%3E)
XBHS
10
Reputation points
commented
2026-09-05T16:19:52.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 9%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alexander Campbell
0
Reputation points
1 answer
MS Account has incorrect BitLocker Recovery Key for my computer
My SurfacePro3 is at the BitLocker recovery screen. NOTE: I have only one computer, this Surface, since 2014. Fixes tried: signed into my Microsoft account, but the recovery key stored does not match / is not accepted for the Recovery Key ID shown…
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-09-01T21:00:38.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 81%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Donna Howes
0
Reputation points
commented
2026-09-05T00:06:43.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
13,535
Reputation points Microsoft External Staff
Moderator
1 answer
Purchased a Surface Pro 9 with no OS. Serial number not correct/recognised for Surface recovery.
Purchased a Surface Pro 9 with no OS. Serial number not correct/recognised for Surface recovery. I've tried loading a Arm64 Windows 11 usb but it's not recognised. When I try and download the Surface Recovery Image, I input my machines serial number it…
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-08-31T17:18:38.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 19%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Roy Cullen
0
Reputation points
commented
2026-09-05T00:00:49.9766667+00:00
Clary-N
16,745
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro Stuck on "Please wait while we set up your device"
I bought a brand new surface pro from Best Buy and I am trying to set it up. It is asking for my microsoft work or school account. I log into it with my email and passkey. The screen then goes to Please wait while we setup your device. I tried…
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-09-02T22:25:59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 20%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBO%3C/text%3E%3C/svg%3E)
Brian O
0
Reputation points
answered
2026-09-03T00:03:07.1033333+00:00
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
3 answers
Unable to connect my wireless mouse
Un able to connect my wireless mouse to MS Surface Pro 7+ Mouse is Logi Silent Touch with a new battery - please advise.
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-09-01T16:45:34.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 53%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Jim Lewison
0
Reputation points
answered
2026-09-02T01:34:34.28+00:00
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
1 answer
How to reinstall a Surface Pro
After installing the latest updates my Surface didn't want to boot anymore. I received the logon window, but after entering my pincode I became in al circle. So, it did not boot anymore to Windows. I tried everything. Last solution was to make a USB…
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-08-30T16:02:58.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 3%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Ivvl
0
Reputation points
edited the question
2026-08-30T16:39:17.48+00:00
Erland Sommarskog
137.9K
Reputation points MVP
Volunteer Moderator
2 answers
Surface 7 won't boot after Windows 11 update
Ran Windows Update and shutdown. Turn on. I see four white squares logo and then it shutsdowns. I tried WinRE, holding down power button when Windows logo appears. But that only made Windows logo flash and then stay around 10 seconds before shutting…
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-08-25T14:44:00.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 51%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPF%3C/text%3E%3C/svg%3E)
Pete Ferreira
5
Reputation points
commented
2026-08-26T12:33:48.68+00:00
Pete Ferreira
5
Reputation points
2 answers
Blue book will not update on surface
Surface with windows 11 will not upate for blue book. Moved from: Windows for home | Windows 11 | Performance and system failures
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-08-23T16:05:30.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 12%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
CHRISTOPHER MCENTEE
0
Reputation points
commented
2026-08-26T09:25:59.2433333+00:00
Clary-N
16,745
Reputation points Microsoft External Staff
Moderator
2 answers
I am trying to factory reset my surface tablet but it does not work
I have a 4 year old surface the password does not work.
Surface | Surface Pro | Install and update
3,414 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 49%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
Surface pro 11
I continue to get Message is “The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click “Ok” to restart the computer, and then restart the installation. “ I restarted the…
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-08-23T23:58:58.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 69%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES7%3C/text%3E%3C/svg%3E)
SteveEberle-7073
0
Reputation points
commented
2026-08-25T08:17:38.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
11,445
Reputation points Microsoft External Staff
Moderator
2 answers
Issues with fresh reinstall of Windows on Surface Pro X
I have a Surface Pro X which I have been using for several years. The hard drive has become kludged up so I decided to do a clean reinstall Windows 11 Pro and set it up afresh. After a few false starts with the ISO, I managed to produce a bootable USB…
Surface | Surface Pro | Install and update
3,414 questions
asked
2026-06-26T15:41:54.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 82%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Silverleaf
0
Reputation points
commented
2026-08-25T01:53:23.6966667+00:00
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator