311 questions with Microsoft 365 and Office | Microsoft Family Safety | For home | Other tags

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Stuck in "Try again later" loop when trying to add a family member to M365 Family Sharing

We have removed all family members from our previous M365 Family I have invited the same members to share my new subscription I am sharing with 1 accounts, have invited 3 more (pending right now`), and I have been unable to create a further…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-10-02T14:48:35.2666667+00:00
Jill Worship 0 Reputation points
answered 2026-10-05T10:17:48.2+00:00
Alex-L 12,745 Reputation points Microsoft External Staff Moderator
2 answers

Unable to Provide Parental Consent for Child Microsoft Account Despite Being Family Group Organizer

I created a child account for my child to use for school and to add them to my Microsoft Family group. However, when I try to sign in to the child account, Microsoft asks for parental consent. When I attempt to provide consent, either by signing in with…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-10-01T06:41:42.3166667+00:00
Omer Yasin 0 Reputation points
answered 2026-10-04T06:19:45.9933333+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
3 answers

Unable to change birthdate on under 13 account (Family organizer email unknown)

I'm currently 16 years old. I have a microsoft account that I made a few years back which I recently used to buy Minecraft, but I can't enable multiplayer play on that account since it's below 13 (I put its birthdate as 14 Oct 2013 for some reason that…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-10-03T09:54:52.64+00:00
Savio Moras 0 Reputation points
answered 2026-10-03T17:43:31.4266667+00:00
Onyx Is here 5,015 Reputation points Independent Advisor
3 answers

How can I take back the Administrative Control over MS Family Group?

The account only now has my child's name and Date of Birth so I no longer have control of it. They might have accidently changed something, but it was all good until today when I found out about it. The Admin is still under my name but whenever I log in,…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-10-03T07:11:50.92+00:00
An 0 Reputation points
answered 2026-10-03T08:03:19.19+00:00
DYARI BARHAM 37,761 Reputation points Independent Advisor
2 answers

Trouble signing into Family Safety App

When I try to log in to the family safety app, it attempts to send a code to my email to log in. Then instead of sending the code, I get an error message that says I hit my limit on codes to send to my email. How do get logged into the family safety app?

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-10-02T01:19:41.18+00:00
Bo Waldrop 0 Reputation points
edited an answer 2026-10-02T02:21:58.1433333+00:00
GsN5034 - IA 78,075 Reputation points Independent Advisor
2 answers

A family member can't login to their Microsoft 365

Tried to login to her account and can't get in, what my family member do?

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-10-01T18:09:02.2133333+00:00
Thomas Kennedy 0 Reputation points
answered 2026-10-01T18:45:51.97+00:00
John Jefferson Doyon 88,925 Reputation points Independent Advisor
2 answers

Non-confidentiality of Friends and Family group

I have shared my account with a friend as part of the Microsoft 365 Family and Friends process, but both our accounts are viewable to each other and not private. How do I rectify this? Debbie B

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-09-29T15:39:17.9033333+00:00
Debbie Breakspear 0 Reputation points
answered 2026-09-29T16:14:46.9266667+00:00
DaveM121 937K Reputation points Independent Advisor
0 answers

I can't remember the email address used as Family Organizer

I can't remember or find any emails for the email address I used as the Family Organizer. I am also listed as the organizer and a child and it is prohibiting me from submitting work forms online.

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-09-28T20:54:40.72+00:00
Stephanee Wade 0 Reputation points
commented 2026-09-28T21:37:56.1166667+00:00
John Jefferson Doyon 88,925 Reputation points Independent Advisor
1 answer

không thể rời khỏi nhóm gia đình

tôi là người lập ra nhóm gia đình, nhưng tôi không thể xoá nhóm gia đình. không có tuỳ chọn để xoá nhóm gia đình

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-09-23T07:25:21+00:00
Son Duy 0 Reputation points
commented 2026-09-25T00:38:51.73+00:00
Xavier-D 13,745 Reputation points Microsoft External Staff Moderator
1 answer

Cancel a pending amount

My son has bought a game and I didn’t authorise I did not know he had bought it as I usually spend £15

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-09-24T06:19:25.8466667+00:00
Wendy Van Der Merwe 0 Reputation points
answered 2026-09-24T07:13:14.9333333+00:00
paulr0511 48,965 Reputation points Independent Advisor
1 answer

Parent email on family account

Under the family account I only know the child's email. When I log in tonhis account I can see myself listed as parent but have no idea what email it associated with thee parent account. How can I find out the email so I can give my child permission for…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2025-11-01T23:50:30.0133333+00:00
Joe Mendolera 10 Reputation points
commented 2026-09-24T03:15:43.6766667+00:00
hadi riziq 0 Reputation points
1 answer

Problem when processing payment

Im trying to add money to my daughters account but it says there is a problem when processing. The card is in date and enough funds in account. Please can you advise how to fix this?

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-09-21T20:07:58.9933333+00:00
Natalia Vanbeck 0 Reputation points
answered 2026-09-21T20:45:41.26+00:00
Lester Bernard Reyes 85,675 Reputation points Independent Advisor
1 answer

How to fix age restriction

Hello, I have been trying to purchase Microsoft 365 on multiple occasions yet despite being registered as adult and parent/guardian on my Microsoft family, the message “you need to be older” still comes up each time I attempt to purchase Microsoft 365,…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-09-20T18:48:27.0433333+00:00
Sophie Johnston 0 Reputation points
answered 2026-09-21T01:16:48.3666667+00:00
Norah-L 11,425 Reputation points Microsoft External Staff Moderator
1 answer

Everything on my account is restricted, and even though I’m 19, it treats me like a child.

My Microsoft/Xbox account is being treated as a child account even though I am 19. I cannot send or receive messages, and I cannot access the Family settings to fix it. I need an agent to check my account’s age/parental restrictions.

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-09-19T07:34:15.3566667+00:00
MR 3zef 0 Reputation points
answered 2026-09-20T01:10:13.41+00:00
Hendrix-V 19,650 Reputation points Microsoft External Staff Moderator
1 answer

unable to open nexttopper asking parent permmission

unable to open nexttopper asking parent permmission

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-09-19T05:42:48.3333333+00:00
P RATNEESH 0 Reputation points
edited a comment 2026-09-19T15:16:27.41+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
2 answers

How to cancel my personal family group and join another family group

My MS365 mobile account renews May 3, 2026. I wish to cancel it and join another family safety group. What steps do I take?

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-05-02T19:11:12.8133333+00:00
Dick Williams 0 Reputation points
commented 2026-09-18T21:01:05.5933333+00:00
Melody Coffey-Love 0 Reputation points
1 answer

How to remove myself from the Family Safety app if I am the owner.

I believe my account or device is compromised because there are no options to select. (i.e. no three small dots next to my name on owner card. Any suggestions would be greatly appreciated. Thx.

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-09-17T17:50:25.8733333+00:00
Tina Davis 0 Reputation points
answered 2026-09-17T18:55:08.0266667+00:00
John Jefferson Doyon 88,925 Reputation points Independent Advisor
1 answer

My family apply parent control family safety and screen time activity even tho I'm an adult and im 18

I am a adult and i only have a laptop that is my personal space and today me family accessed my laptop and delete all me social media acc just bcz of their backward thoughts and know they apply family safety parent control and screen time activity status…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-09-14T09:22:45.2733333+00:00
Noctis Rose 0 Reputation points
answered 2026-09-14T10:12:36.1533333+00:00
Onyx Is here 5,015 Reputation points Independent Advisor
1 answer

Trouble adding funds to child's account

When attempting to add funds to my child's account, I'm receiving the following error: Contact us at Microsoft Support We’re having trouble processing your payment, and we’d like to get it sorted out. Get more info I've tried adding funds on my PC and…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-09-13T20:01:46.1233333+00:00
Troy Brooks 0 Reputation points
answered 2026-09-13T23:33:41.88+00:00
paulr0511 48,965 Reputation points Independent Advisor
1 answer

Stuck in old Microsoft 365 family group, residual backend binding

My Microsoft account has lingering backend binding tied to an old Microsoft 365 family license. I’ve already tried changing my birthday and all self-service operations, but the family page remains stuck and I cannot leave the family group. This is…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

311 questions
asked 2026-09-12T14:26:42.8166667+00:00
z z 0 Reputation points
edited the question 2026-09-13T06:15:38.02+00:00
z z 0 Reputation points