418 questions with Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows tags

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2 answers

I can't log into Microsoft Defender to respond to an email of theirs

I received an email this morning that Defender's coverage of one of my devices is turned off; log in to turn it on. It won't let me log in, trying email, user name or phone number. Obviously I can sign in here, but the email won't let me.

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-25T14:45:37.92+00:00
Steve Westcott 0 Reputation points
commented 2026-09-28T23:49:02.4233333+00:00
Xavier-D 13,665 Reputation points Microsoft External Staff Moderator
1 answer

Email in Quarantine was Denied Release

I am conversing through my work account with another researcher in a different organization, they have sent me code through an attachment. This went into quarantine and when I requested release it got denied with no explanation why. I need this email for…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-28T18:05:00.94+00:00
Kinga 0 Reputation points
answered 2026-09-28T18:43:23.08+00:00
Brian Tillman 27,400 Reputation points Independent Advisor
1 answer

95% of my emails are going to junk folders and we are not sending spam.

We got our domain back in January and didnt send me an emails for the first 3 months. We then ramped it up since then for catching up with people we knew, letting them know our updated contact information. We also reached out to some cold leads, again…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-21T19:04:34.9266667+00:00
Michael Yokay 0 Reputation points
answered 2026-09-21T19:05:01.78+00:00

AI answer

1 answer

unable to log into microsoft defender

i am using my own account but i am unable to use the microsoft defender and no link or help to fix is available on the screen.

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-18T22:41:18.0833333+00:00
sunku anand 0 Reputation points
answered 2026-09-18T23:24:36.9933333+00:00
Jeronimo Fuerte 46,725 Reputation points Independent Advisor
1 answer

Microsoft 365 Developer Global Administrator account blocked for almost 3 months — support cases repeatedly transferred with no resolution

Hi Microsoft Community, I am posting this because I have been trying to resolve an issue with my Microsoft 365 Developer tenant for almost three months, and I am still unable to access my account. My Global Administrator account was blocked/disabled, and…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-18T05:31:20.7133333+00:00
shawn rodrigues 0 Reputation points
answered 2026-09-18T08:14:40.8666667+00:00
Onyx Is here 5,015 Reputation points Independent Advisor
1 answer

Cancel my Microsoft subscription.

I had a Microsoft 365 subscription during my online school with school email. I no longer have school account and have no way to login to that account. Tried multiple ways to contact Microsoft for cancelling but only gets AI that asks me to login to my…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-18T02:08:32.48+00:00
Sm Sunny 0 Reputation points
answered 2026-09-18T02:47:46.7+00:00
Estrella721 46,510 Reputation points Independent Advisor
1 answer

ERR_SSL_PROTOCOL_ERROR

A few users reported that they could not access any Microsoft 365 services. I checked Intune, and the devices were compliant. There were no sign-in logs because the connection was not reaching Microsoft. We could not sync the devices, but the date and…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-10T19:28:24.12+00:00
anju sukumaran 0 Reputation points
commented 2026-09-14T23:48:39.55+00:00
Xavier-D 13,665 Reputation points Microsoft External Staff Moderator
2 answers

I need help with Microsoft 365 Personal subscription billing and refund. I want to move to Microsoft 365 Business

I currently have Microsoft 365 Personal, which renewed on 12 August 2026 for £84.99. I now need Microsoft 365 Business for my company and would like to use one Microsoft 365 subscription for the Office desktop apps, while keeping my personal email…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-02T18:33:22.4733333+00:00
Andrea Friedle 0 Reputation points
edited an answer 2026-09-02T19:15:21.42+00:00
Allan Solomon Mejia 10,225 Reputation points
1 answer

I was charged twice for the same subscription just 2 different order numbers.

Hi, I ordered a subscription yesterday and today I noticed I received 2 emails with 2 different order numbers. I also was charged twice. PII removed. Thank you, MaryBeth Jung

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-25T20:17:26.88+00:00
Stepping Stones 0 Reputation points
edited the question 2026-08-25T21:09:57.64+00:00
EmilyS_726 30,260 Reputation points Volunteer Moderator
2 answers

Help setting up account

I am trying to set up an account on Authenticator but it is not sending me the code to verify the account. Any help would be appreciated!

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-19T18:23:03.7533333+00:00
Kristen Guillory 0 Reputation points
commented 2026-08-23T01:01:57.87+00:00
Kai-H 27,725 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Clarification on whether Microsoft Defender is operating as AV or EDR

Could you please help determine whether Microsoft Defender deployment is functioning only as an Antivirus (AV) solution, or whether it is also operating with Endpoint Detection and Response (EDR) capabilities enabled? Specifically, we would like to…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-17T08:39:54.5633333+00:00
Amara, Hany 20 Reputation points
accepted 2026-08-17T11:14:13.1333333+00:00
Amara, Hany 20 Reputation points
1 answer

I am not getting answers from the windows Defender Team

I have been asking questions about alerts and Microsoft Defender and am not getting any help. How can I get answers to my questions? This is not an application on my computer issue; this is a backend issue. I have gone to defender on the web on different…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-06-08T18:33:38.8866667+00:00
Scott Moore 0 Reputation points
commented 2026-08-13T17:14:43.4533333+00:00
MUSTAFA SALAH 1,895 Reputation points
2 answers

Unable to download investigation package from MDE.

I'm trying to download an investigation package in Defender for Endpoint and the network response is failing with a 403 and showing this: <?xml version="1.0" encoding="utf-8"?> <Error> …

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-12T01:02:08.8566667+00:00
Josh Madakor 30 Reputation points
commented 2026-08-13T06:24:01.3433333+00:00
Kai-H 27,725 Reputation points Microsoft External Staff Moderator
1 answer

What do you recommend as the best MS Anti-virus Security Protection for my MS Outlook, etc.?

Please connect me with a Representative or Agent. Thank you.

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-11T17:19:17.69+00:00
Alan Savitz 0 Reputation points
edited an answer 2026-08-11T19:27:49.3666667+00:00
Brian Tillman 27,400 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Please fix the following issues -NCADTS-MKHAMIS HP All-in-One Desktop 24-cb1xxx Support has ended

Please fix the following issues -NCADTS-MKHAMIS HP All-in-One Desktop 24-cb1xxx Support has ended

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-07T10:25:17.7366667+00:00
Muzdelifa Khamis [NCA RSS] 20 Reputation points
accepted 2026-08-07T12:19:05.59+00:00
Muzdelifa Khamis [NCA RSS] 20 Reputation points
2 answers

Anti-virus protection products

I am inquiring about an anti-virus product for my desktop, laptop and mobile devices

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-07-28T16:22:45.5466667+00:00
Sandra Stroud 0 Reputation points
answered 2026-07-28T17:11:19.1833333+00:00
Bulldog 4,765 Reputation points
1 answer

payment delayed, now cant acesess the account

Dear Team, I had not subscribed to this month but now paid. I cant accesss my mail account. please help

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-07-21T10:21:58.34+00:00
Bengo Muyonjo 0 Reputation points
answered 2026-07-21T10:57:27.1366667+00:00
Diana Mariz 10,945 Reputation points Independent Advisor
1 answer

It looks as though I'm paying for two Microsoft 365 accounts.

It looks as though I'm paying for two Microsoft accounts.

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-07-15T16:19:33.6+00:00
Ken Cunningham 0 Reputation points
answered 2026-07-15T16:56:08.1066667+00:00
DaveM121 936.6K Reputation points Independent Advisor
2 answers

how can i remove scam from my screen

scam on screen how do i get rid of it with defender

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-06-15T15:08:55.8933333+00:00
Donald DuRussel 5 Reputation points
commented 2026-07-04T13:55:43.8733333+00:00
Daniel Ferrer 0 Reputation points
2 answers

How to cancel office365

現在office365を契約していますが、解約をしたいです。 私のアカウントでログインはできますが、サブスクリプションが表示されず管理する権限がありません。 元々契約をした際は他人に任せていましたが、急死したためMicrosoftアカウントが分かりません。 引き落としは私のクレジットカードより6/4に自動引き落としをされているようです。 解約するためにはどのような手順を踏めばよいのでしょうか。

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-07-02T02:57:30.85+00:00
A11509 0 Reputation points
answered 2026-07-03T04:33:11.1+00:00
Darhyl Amizola 50,080 Reputation points Independent Advisor