Try these in order on Windows 11:
- Confirm the Microsoft account works in a browser first. If the account cannot sign in online, use the Microsoft account sign-in helper.
- Reset the Microsoft Store cache again:
- Press Windows key + R
- Type wsreset.exe
- Select OK
- Wait for the blank Command Prompt window to close and for Microsoft Store to reopen automatically
- Make sure Windows 11 is fully updated:
- Go to Start > Settings > Windows Update > Check for updates
- Install any available updates
- Update Microsoft Store itself:
- Open Microsoft Store
- Select Library > Get updates
- Let any Store update install
- Check time and location settings. Incorrect time or region settings can block Store sign-in.
- Check TLS settings:
- Open Start and search for Run
- Type inetcpl.cpl and select OK
- Open the Advanced tab
- Make sure Use TLS 1.0 and Use TLS 1.1 are unchecked
- Make sure Use TLS 1.2 and Use TLS 1.3 are checked
- Select OK
- If the sign-in window appears but never completes on Microsoft sites, check browser security zone settings:
- Make sure these sites are not in the trusted sites list, or if one is required there, all of them must be there together:
- microsoft.com
- support.microsoft.com and subdomains
- login.live.com
- login.microsoftonline.com
- Make sure these sites are not in the trusted sites list, or if one is required there, all of them must be there together:
- Since reset and repair were already tried, test with a new local Windows user profile. A similar accepted resolution for Store sign-in issues is that the current user profile can be corrupted. If Microsoft Store sign-in works in the new profile, the issue is isolated to the current Windows profile.
- If the account signs in on the web but Store still does nothing, contact Microsoft Support through Get Help and Contact Support.
- Get help with your Microsoft account
- Error 0x80131500 in Microsoft Store | Microsoft Support
- [Windows 11](https://support.microsoft.com/accounts-billing/fix-problems-with-apps-from-microsoft-store)
- Troubleshoot sign in issues for support.microsoft.com | Microsoft Support
- I cant sign in to any apps with Microsoft log-in - Microsoft Q&A
- MS Store not working - Microsoft Q&A
- Error 400 when signing in | Microsoft Support