when i try to sign into Microsoft store it dose nothing HELP

austin cantu 0 Reputation points
2026-10-11T21:47:29.33+00:00

when i click the sign in button it disappears and takes me no were, i have try many cmd things and the reset and repair, and the ws.reset, sync time,looked for windows updates,. And nothing seems to work help please

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. AI answer

    2026-10-11T21:47:44.29+00:00

    Try these in order on Windows 11:

    1. Confirm the Microsoft account works in a browser first. If the account cannot sign in online, use the Microsoft account sign-in helper.
    2. Reset the Microsoft Store cache again:
      • Press Windows key + R
      • Type wsreset.exe
      • Select OK
      • Wait for the blank Command Prompt window to close and for Microsoft Store to reopen automatically
    3. Make sure Windows 11 is fully updated:
      • Go to Start > Settings > Windows Update > Check for updates
      • Install any available updates
    4. Update Microsoft Store itself:
      • Open Microsoft Store
      • Select Library > Get updates
      • Let any Store update install
    5. Check time and location settings. Incorrect time or region settings can block Store sign-in.
    6. Check TLS settings:
      • Open Start and search for Run
      • Type inetcpl.cpl and select OK
      • Open the Advanced tab
      • Make sure Use TLS 1.0 and Use TLS 1.1 are unchecked
      • Make sure Use TLS 1.2 and Use TLS 1.3 are checked
      • Select OK
    7. If the sign-in window appears but never completes on Microsoft sites, check browser security zone settings:
      • Make sure these sites are not in the trusted sites list, or if one is required there, all of them must be there together:
        • microsoft.com
        • support.microsoft.com and subdomains
        • login.live.com
        • login.microsoftonline.com
    8. Since reset and repair were already tried, test with a new local Windows user profile. A similar accepted resolution for Store sign-in issues is that the current user profile can be corrupted. If Microsoft Store sign-in works in the new profile, the issue is isolated to the current Windows profile.
    9. If the account signs in on the web but Store still does nothing, contact Microsoft Support through Get Help and Contact Support.

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