MS Store not working

Kareem Nasser 25 Reputation points
2025-09-16T16:49:14.2933333+00:00

Hello,

MS Store doesnt work at all, even apps are busted.

It opens but nothing loads and doesnt show any error number.

Did everything, reset, reinstall (through powershell), clear tpm...all didnt work. Even used media creation to reinstall windows and still the same.

I attached a pic of what shows.User's image

Windows for home | Windows 11 | Microsoft Store
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David-M 127.9K Reputation points Independent Advisor
2025-09-16T19:51:53.3166667+00:00

Apparently, the problem is related to a corrupted current user account. While there are ways to try to repair it, they are complex, unreliable, and rarely provide a complete solution. It's worth noting that reinstalling Windows using the Media Creation Tool you've already performed is, in fact, one of the most effective methods for fixing serious system issues, including the Microsoft Store. It preserves files and settings while reinstalling essential Windows components. The fact that the problem persists even after this process reinforces that the current user profile is corrupted to a level that even this procedure cannot resolve.

Therefore, the most effective and practical alternative is to start using the new user account as your primary account and migrate your data from the old one.

Transfer all files from the old user account folder to the new user account folder. User account folders are located in "C:\Users". There's no need to copy the "AppData" folder, as it often contains what caused the issue.

Once you're satisfied, you can remove the old user account by following the instructions under "Remove a user account" in the article I shared earlier.

No problem if you prefer to keep the old user until you're sure you've transferred everything.

Feel free to ask back any questions.

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  1. David-M 127.9K Reputation points Independent Advisor
    2025-09-16T19:19:20.2033333+00:00

    Don't worry about it. I've dealt with enough of these situations to know that trial and error is just part of the process.

    I suspect a user issue. Perhaps corruption.

    Create a new local account with administrator privileges.

    https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32#WindowsVersion=Windows_11

    To add the new user, follow the instructions in "Add a user account". Create the user without a Microsoft account.

    To give administrator privileges to the new user, follow the instructions in "Configure a user as an administrator".

    Then, log out of the current user and log into the new user. On the new user, see if the Microsoft Store will work as expected.

    Let me know the result.

    Feel free to ask back any questions.

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  2. David-M 127.9K Reputation points Independent Advisor
    2025-09-16T18:30:39.8533333+00:00

    Since this could be a network configuration issue, try this:

    Reset the network settings as instructed below:

    1. Open Start and select "Settings > Network & Internet > Status";
    2. At the bottom of the page, click on "Network Reset";
    3. Select "Reset Now", and at the confirmation screen, select "Yes";

    Note: The PC will need to be restarted.

    1. Now open Start and type cmd;
    2. Right-click on "Command Prompt" in the result list and select "Run as administrator";
    3. At the Command Prompt, type the following commands one at a time and press Enter:
    netsh int ip reset
netsh winsock reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
    1. Restart your PC and see if the issue is resolved.

    If the problem persists, set the DNS servers manually.

    1. Press "Windows + R", type ncpa.cpl and press Enter;
    2. Right-click on the network adapter and select "Properties";

    (You will probably have more than one adapter. Choose the one referring to the network currently being used)

    1. Select "Internet Protocol Version 4 (TCP/IPv4)" and click the "Properties" button;
    2. Select "Use the following DNS server addresses";
    3. In "Preferred DNS Server", put 8.8.8.8 ;
    4. In "Alternate DNS server", put 8.8.4.4 ;

    (These are Google's public DNS)

    1. Click Ok and then Ok again;
    2. Open Start and type cmd, right-click on "Command Prompt" and select "Run as administrator";
    3. Type the following command and press Enter:
    ipconfig /flushdns

    See if the problem is resolved.

    If the problem persists, please let me know, and I will provide another method.

    Feel free to ask back any questions.

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  3. David-M 127.9K Reputation points Independent Advisor
    2025-09-16T17:57:31.8933333+00:00

    Thanks for the clarifications.

    Perform a clean boot to see if any third-party program in the background is causing this behavior. Follow the instructions carefully.

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd#ID0EBBD=Windows_11

    If the behavior does not occur after a clean boot. In this same article, there is a technique to help you identify which program is causing this in "How to determine what is causing the problem after you do a clean boot".

    If you can identify the program that is causing this, uninstall it.

    After finding the cause, or if it does not help, return to normal boot as instructed in "Reset the computer to start normally after clean boot troubleshooting".

    Let me know the result.

    Feel free to ask back any questions.

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  4. David-M 127.9K Reputation points Independent Advisor
    2025-09-16T17:20:59.4133333+00:00

    Hi. I'm David, and I'm happy to help you.

    Please clarify the following:

    Do you have a third-party antivirus installed? If yes, which one?

    Also. What is the current "OS Build" of your Windows 11?

    • Press "Windows + R", type winver, and click OK.

    If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Be sure to censor your email address if it appears. The Microsoft Q&A is public.

    I await your reply.

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