I can't speak to anyone and I need a refund! How to i get a hold of an actual human? The ai in unhelpful.

If the subscription was purchased directly from Microsoft, use this path to reach a live support option and check refund eligibility:

1. Go to https://support.microsoft.com/contactus.
2. Type Billing or Contact in the search box.
3. Select Get Help or Contact support.
4. Choose Microsoft 365 and Office.
5. Choose Manage my subscription.
6. Select Chat with support agent in web browser if that option appears.

For refund eligibility on subscriptions bought directly from Microsoft:

1. Sign in with the Microsoft account used for the purchase.
2. Go to Services & subscriptions.
3. Select the subscription, then Manage > Cancel.
4. During cancellation, Microsoft indicates whether the subscription qualifies for a refund and provides the next steps.

Important checks if cancellation is not available:

• If Turn on recurring billing appears instead of Cancel or Manage, the subscription is already set to expire and no further charge should occur.
• If the subscription was bought through Apple App Store, Google Play, Amazon, Best Buy, or another third-party retailer, the refund and cancellation must be handled by that seller, not Microsoft.
• If signed in with the wrong Microsoft account, the subscription may not appear. Use the same personal Microsoft account that made the purchase.
• If there is an overdue balance or an expired payment card on the subscription, cancellation may be blocked until that is resolved.

If the issue is an unrecognized or incorrect charge and account access is blocked, use the same Contact Support path above to reach billing support.

• Microsoft subscription refund policy | Microsoft Support
• Unable to cancel your Microsoft subscription | Microsoft Support
• Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support
• I can't sign in to my Microsoft account | Microsoft Support
• I’m trying to access help but it’s all Ai and my money keeps getting taken by subscription I can’t access - Microsoft Q&A
• only got $29 of the $141.82 refund i was promised - Microsoft Q&A
• why is my refund not happening - Microsoft Q&A