why is my refund not happening

Question

why is my refund not happening

Marilyn Ellis 40

I have used Microsoft Office for many yars and last October they charged me $50 for AI and co pilot which I didn't agree to.

I was promised a refund in October, but never received it. I was then promised a refund on 31 December, but so far it hasn't arrived in my account.

On my account it says $50 had been refunded.

Where do I go now.

Dan Junttonen 0 Reputation points

2026-01-09T02:56:18.0733333+00:00

I want a refund because of a negative bank balance; how can I convince a Microsoft rep to make a refund regardless of how it was set up?

Answer accepted by question author

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Dan Junttonen 0 Reputation points

2026-01-09T02:56:18.0733333+00:00

I want a refund because of a negative bank balance; how can I convince a Microsoft rep to make a refund regardless of how it was set up?

Answer 1

DaveM121 938.1K Independent Advisor

If it is indicated that a refund has been provided and you have not received the refund, then you will need to contact Microsoft Support directly, this is just a user to user forum, no-one here has any account access, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Jimmy 0 Reputation points

2026-01-14T03:06:46.3766667+00:00

Thank you providing this guidance Dave, it helped me!
Marilyn Ellis 40 Reputation points

2026-01-14T08:14:01.2833333+00:00

Although my account says I have been refunded, nothing has has shown in my Bank Account. I have been tryng for the refund since last October with no success. I have since been twice offered a gift card which hasn't been materalised either. Any suggestions would be greatly appreciated. They tried to tell me the bank refused to accept their refund??
Jimmy 0 Reputation points

2026-01-14T08:18:24.62+00:00

They said the same to me Marilyn, mine was processed Novemeber. I've only just raised today for the first time though. I got told to check again in a couple of days so fingers crossed.
Marilyn Ellis 40 Reputation points

2026-01-26T20:36:36.3333333+00:00

I got my NZ$50. refund yesterday, 26 January, 2026, three months later.

Answer 2

It sounds like you are experiencing issues with your refund for the Microsoft Office charge. Since your account indicates that the $50 has been refunded but you have not received it, here are some steps you can take:

Check Your Bank Account: Sometimes, refunds can take several business days to process depending on your bank. Make sure to check your account thoroughly.
Contact Microsoft Support: Since you have already been promised refunds on multiple occasions, it would be best to reach out to Microsoft Support directly. They can provide you with specific details regarding your refund status and help resolve any issues.
Review Refund Policies: Familiarize yourself with the refund policies related to Microsoft products to understand your rights and the process involved. This can help you when discussing your case with support.
Document Everything: Keep a record of all communications regarding your refund, including dates and promises made, as this information may be helpful when following up with support.

If you need further assistance, consider visiting the Microsoft support website or the relevant community forums for additional guidance.

References: