I’m trying to access help but it’s all Ai and my money keeps getting taken by subscription I can’t access

Baraa Aydi 20 Reputation points
2025-08-29T13:47:58.8266667+00:00

I am contacting you because money continues to be withdrawn from my account for a subscription that I am unable to cancel. I no longer have access to the Microsoft account associated with these charges, which prevents me from managing or stopping the subscription myself.

I kindly request that this subscription be cancelled immediately and that the recent charges be refunded. Please also confirm that no further payments will be taken from my account. If you require payment details or transaction information to locate the subscription, I will be happy to provide them. And this problem has been occurring for 3 months and want my money back.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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Answer accepted by question author
DaveM121 938.1K Reputation points Independent Advisor
2025-08-29T14:23:39.0033333+00:00

This forum is just a user to user forum, no-one here has any account access. if you are unable to access the account associated to the subscription, try using this method to contact their support to cancel the subscription and if possible get a refund.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option.

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