Bought Microsoft package at Best Buy. They could not load it. Child’s college had already installed. request refund

Because the purchase was made at Best Buy, the refund must be requested from Best Buy, not Microsoft.

For Microsoft 365 subscriptions purchased through a third-party retailer such as Best Buy:

1. Contact Best Buy customer support for the refund request.
2. Use the receipt and purchase details from the transaction.
3. Microsoft cannot cancel the subscription, turn recurring billing on or off, or issue the refund when the purchase was made through a third party.

If the product was a Microsoft 365 subscription and not bought directly from Microsoft, all refund requests must go to the retailer that took the payment.

• Manage your Microsoft 365 subscription purchased through a third party
• Microsoft subscription refund policy
• I purchased Microsoft 365 for my Grand-daugher's computer and did not install because she can not use it, can I return it? - Microsoft Q&A