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Customers are being asked to pay for technical support to resolve problems caused by Microsoft's own service

I am extremely frustrated with the support experience for Azure Artifact Signing, and I believe this issue deserves a clear public response from Microsoft. I followed Microsoft's own instructions to renew our existing Identity Validation. I completed the…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,791 questions
asked 2026-10-14T07:25:24.0233333+00:00
Irina Pamfilova 0 Reputation points
0 answers

Error 715-123420 "unusual activity" when creating our first Azure AI Foundry resource – request RTFP review

Hi, ▎ ▎ We're blocked by error 715-123420 when creating our organisation's first Azure AI Foundry resource, and we'd appreciate help getting a Real-Time Fraud Protection review. ▎ ▎ Error (from az deployment group what-if, preflight validation): ▎…

Microsoft Foundry
Microsoft Foundry

A unified Azure platform for creating and managing AI models, agents, and applications with built‑in enterprise security, monitoring, and governance

198 questions
asked 2026-10-14T06:41:35.4266667+00:00
Kris Jorgensen 0 Reputation points
0 answers

Azure OpenAI Responses API: reasoning stops at 516 tokens before tool calls: configuration, continuation, and bug status

We are following up on a repeatable reasoning-boundary issue with the following configuration: Model: gpt-6-astra (gpt-6-astra-2026-09-03) Region: East US 2 Endpoint: Responses API Reasoning effort: xhigh max_output_tokens: 65536 Tools enabled; no…

Foundry Models
Foundry Models

A catalog of AI models in Microsoft Foundry that you can discover, compare, and deploy using Azure’s built‑in tools for evaluation, fine‑tuning, and inference

248 questions
asked 2026-10-14T03:18:51.61+00:00
Chung Quang 0 Reputation points
edited a comment 2026-10-14T06:28:32.21+00:00
Suhail Ahamed J 0 Reputation points Microsoft External Staff Moderator
0 answers

App published, direct link works, cannot search the app on Microsoft Store | Store ID: 9PJ6MHL1XWHW

hi : My application has been published. The app is searchable only when using the full app name, but cannot be found via any other keywords I set. Please help check the root cause of this issue. 起势盯盘 - 上班族股票助手 | Product…

Microsoft Partner Center | Other
asked 2026-10-14T05:11:58.7666667+00:00
大风 好 0 Reputation points
0 answers

"because your accessing sensitive info you need to verify your password"

So while im trying to do the phone link thing or logging into minecraft because i was logged out for some reason it just pops up saying (said in title) it keeps giving me some random bibimail thing that no one in my family knows of, nor people that have…

Microsoft Security | Microsoft Authenticator
asked 2026-10-14T04:54:45.46+00:00
ong 0 Reputation points
0 answers

Browser Automation tool (preview) in Foundry prompt agent returns empty output, no sessions in Playwright Browser activity log

Setup: Foundry project, Playwright Workspace created, access-token auth enabled, project connection created (auth type: API key), role assigned on the workspace resource to the project identity. Python, azure-ai-projects, PromptAgentDefinition with…

Foundry Tools
Foundry Tools

Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform

4,611 questions
asked 2026-10-14T04:52:02.1433333+00:00
n manga 0 Reputation points
0 answers

Azure for Students verification fails because Jain University email domain is not recognized

Hello Microsoft Community, I am a student at Jain (Deemed-to-be University), India, and I am trying to activate the Azure for Students offer. During the academic verification process, I receive this message: “Your email domain is not currently registered…

Azure | Azure Training
asked 2026-10-14T04:48:26.6633333+00:00
Deekshith R 0 Reputation points
0 answers

Need help putting Xbox into dev mode

Microsoft has to have one of the worst support systems ever. It has taken me about 4 hours to finally find somewhere I could hopefully speak with a real representative and not an AI chatbot. I've been having trouble trying to put my Xbox console into…

Community Center | Not monitored
asked 2026-01-20T09:09:55.56+00:00
Bryan Marshall 5 Reputation points
commented 2026-10-14T04:24:31.22+00:00
Bogdan l Ladner l 0 Reputation points
0 answers

Microsoft Edge based passkeys not always working with other browsers and sometimes Edge itself

I logged this in the Feedback hub but am posting it here in case anyone has ideas. Basically, Microsoft Password Manager passkeys which used to be only available to Microsoft Edge are now available to Windows 11 more generally on my PC, including in…

Microsoft Edge | Other | Windows 11
asked 2026-05-31T03:52:45.0933333+00:00
LironL 5 Reputation points
commented 2026-10-14T03:33:52.14+00:00
Evgeny Savelov 0 Reputation points
0 answers

Artifact Signing Account > Identity validation is stuck in "In Progress"

Hi everyone, We are trying to validate an identity for "Artifact Signing Account" however it is stuck in progress with the message "Please complete your email verification." and we haven't received any emails for this purpose. We…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,791 questions
asked 2026-10-14T03:22:01.3833333+00:00
Pablo Barrios 0 Reputation points
0 answers

Defender App out of Microsoft App Store not starting

Toepassingsnaam met fout: MicrosoftSecurityApp.exe, versie: 1.2.2608.18002, tijdstempel: 0xd39afd62 Naam van foutmodule: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000 Uitzonderingscode: 0xc0000005 Foutoffset: 0x00000000 Foutproces-id:…

Microsoft Security | Microsoft Defender | Other
asked 2026-10-14T00:44:37.93+00:00
ansjovis 0 Reputation points
0 answers

Cancel Visio Plan 2 business subscription

I am receiving renewal notices and being billed for the "Visio Plan 2" subscription. I cannot determine which administrator account owns the tenant. The subscription does not appear under my personal Microsoft account. Please help me locate the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T23:19:05.5833333+00:00
Tom Donnelly 0 Reputation points
commented 2026-10-13T23:23:11.18+00:00
Austin-H 8,890 Reputation points Microsoft External Staff Moderator
0 answers

Artifact Signing Public Trust eligibility for an Italian sole proprietor (ditta individuale)

Hello Microsoft Artifact Signing team, I am an Italian sole proprietor ("ditta individuale") with an Italian VAT registration. My registered business name is "Di Francesco Daniele". I develop Windows desktop applications under the…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,791 questions
asked 2026-10-13T22:33:09.9366667+00:00
Daniele Di Francesco 0 Reputation points
0 answers

Word document save

Microsoft Word save not working, says I do not have enough memory or disk space?

Microsoft 365 and Office | Word | Other | Other
asked 2026-10-13T21:27:40.8766667+00:00
Robert Bolz 0 Reputation points
commented 2026-10-13T22:03:16.92+00:00
EmilyS726 279.7K Reputation points Independent Advisor
0 answers

Azure for Students credits not applying

Went through the azure for students and signed in with school email. After entering 2fa redirects me to the educations page on azure portal showing I have credits and 300 days. Got charged $20 after a month

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,175 questions
asked 2026-10-13T21:45:22.9233333+00:00
Hitoki Nakajo 0 Reputation points
0 answers

AADSTS16000: Cannot access Microsoft Entra or create App Registration from Cambodia

Hello Microsoft Entra Support Community, I am an independent developer in Cambodia building a Windows Minecraft Java launcher called MORODOK CLIENT. I receive AADSTS16000 when accessing Microsoft Entra and Azure Support. My personal Microsoft account is…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-13T21:41:46.53+00:00
SAY BRACHNHA 0 Reputation points
0 answers

Azure $200 Free Trial and Entra ID P2 in different tenants

Hi, I created an Azure Free Account using my personal Hotmail account and received $200 in credits. When I tried to activate the Entra ID P2 trial, Microsoft required me to create a Work/School account, which resulted in a second tenant. I successfully…

Community Center | Not monitored
asked 2026-10-13T19:57:10.5866667+00:00
Youssef 0 Reputation points
edited the question 2026-10-13T20:16:54.03+00:00
Clover-L 110 Reputation points Microsoft External Staff Moderator
0 answers

Artifact Signing organisation validation failed after Verified ID — how can we obtain the reason privately?

We have an existing Azure Artifact Signing Basic account for a UK-registered organisation. Its Public Trust organisation identity validation changed to Failed after the authorised requester completed the AU10TIX / Microsoft Authenticator Verified ID…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,791 questions
asked 2026-10-13T20:02:44.9366667+00:00
Cawosh 0 Reputation points
0 answers

Can't redeem activation key

I can't redeem my activation key for Office. I always get the response service not available.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-13T19:20:41.7+00:00
Maik G. Seewald 0 Reputation points
commented 2026-10-13T19:57:57.9433333+00:00
EmilyS726 279.7K Reputation points Independent Advisor
0 answers

Paid Copilot does not generate images at all

At the beginning, I had very good experiences using Copilot. Because of this experience, I am wondering why it stops the image-generating services after I pay for them. It says, "I cannot do this," and repeats the irrelevant messages again and…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-10-13T19:46:45.6033333+00:00
E Bav 0 Reputation points