Delete a user name that shows up on my computer when signing into MSFT

John Foley 0 Reputation points
2026-10-20T14:39:55.8666667+00:00

Trying to delete a sign in address from someone who used my home computer to sign in to their work email. Now it pops up first when I try to sign in to my hotmail?

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. AI answer

    2026-10-20T14:40:13.19+00:00

    Try these in order:

    1. In Windows, go to Settings > Accounts > Access work or school.
      • If that work account is listed, select it and choose Disconnect.
    2. Go to Settings > Accounts > Email & accounts.
      • If the address appears there, remove it.
    3. Clear saved sign-in credentials.
      • Open Credential Manager from Start.
      • Check Windows Credentials and Web Credentials.
      • Remove entries related to that work email address or Outlook.
    4. If the address appears inside Outlook, remove the Outlook profile.
      • In Outlook, select File > Account Settings > Manage Profiles.
      • Select Show Profiles.
      • Select the profile and choose Remove.
      • Deleting a profile removes the email accounts stored in that profile. Outlook notes that associated .pst files remain on the computer.
    5. If the unwanted address is being used as a sign-in or verification method on the Microsoft account, remove it from account settings.
      • Microsoft account aliases can be added or removed from Edit account info.
      • Verification methods can be removed under Security settings by selecting Remove.
    6. If the account still appears when signing in on the web, use the Microsoft sign-in helper.
      • If the account is old and has not been used for more than two years, it may already have been deleted.

    If the address belongs to a former work or school account and it keeps appearing, the most relevant self-service step is usually disconnecting it from Access work or school and then removing any saved credentials.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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