Avita magus II touchscreen driver issue

Jennifer Dubinski 0 Reputation points
2026-10-05T20:35:57.04+00:00

I lost the touchscreen driver on the Avita magus II after reseting the operating system and the support website does not exist anymore. What can i do to find it?

Windows for home | Windows 10 | Windows ink and touch
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  1. AI answer

    2026-10-05T20:36:14.8+00:00

    If the touchscreen driver disappeared after a reset, start by checking whether the touchscreen is still detected at the firmware level and then force Windows to re-enumerate the device.

    1. Test touch in UEFI:
      • Go to Start > Power > Shut down.
      • When the device is off, press and hold the volume up button and press the power button until the Microsoft or Surface logo appears.
      • In UEFI, try tapping different menu items.
      • If touch does not work in UEFI, that points to a hardware failure and the device needs service.
      • If touch does work in UEFI, restart Windows and continue with the driver steps.
    2. In Windows, open Device Manager:
      • Expand Human Interface Devices.
      • If HID-compliant touch screen is missing, use View > Show hidden devices.
      • Right-click the computer name at the top of Device Manager and select Scan for hardware changes.
    3. If the touch device appears, reinstall the touch drivers:
      • Under Human Interface Devices, right-click Intel(R) Precise Touch Device > Uninstall device > Uninstall.
      • Right-click HID-compliant touch screen > Uninstall device > Uninstall.
      • If two HID-compliant touch screen entries appear, uninstall both.
      • From the Action menu, select Scan for hardware changes.
      • Restart Windows if needed. When connected to the internet, Windows should automatically download and install the touchscreen driver.
    4. Check Windows Update for driver updates:
      • Go to Settings > Windows Update > Advanced options > Optional updates > Driver updates.
      • Install any available driver updates.
    5. If Windows still does not restore the device, install the platform drivers from the PC manufacturer in this order when available: chipset first, then related hardware drivers. Missing chipset-level support can prevent Windows from detecting touch hardware after a reset.
    6. If the original vendor site is gone and no driver is available there, check whether the device uses a generic Windows touch driver. In that case, the goal is not to find a separate touchscreen package, but to get Windows to detect the hardware again through hardware scan, updates, and the correct base drivers.

    Important: if this is a Surface Pro X, do not uninstall touchscreen drivers, because restoring them requires a full system reset.

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  2. Ivan B 124.9K Reputation points Independent Advisor
    2026-10-06T00:30:59.0333333+00:00

    Hi ,

    Search for msinfo32.exe in the search bar, take a screenshot, and post it here so we can see the correct laptop model or desktop configuration.

    Thanks

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