OneNote: Suddenly a complete NOTEBOOK appear empty.

Anonym
2025-05-08T23:36:45+00:00

Urgent problem with OneNote, on my computer (macbook):

Suddenly one complete Notebook appear empty !

The Notebook is "greyed out", and when i klik on it, I get the following message: "There are no sections here".

OneNote has also, by itself, auto-created a new Notebook named "Incorrectly placed sections". In this auto-created Notebook there is presented a single Section - that Section used to be in the Notebook that is now "greyed out" and appear empty.

I have had this Notebook for several years, and it is full a things that are very valuable to me. Please help.

I have tried this only: I have restarted my computer. And I have Closed down OneNote, and reopened it. This changed nothing.

That Notebook is still available on my Phone - with all Sections and Pages present there.

It is only on the computer that this one Notebook is "greyed out" and appear empty.

Microsoft 365 og Office | OneNote | Til hjemmet | MacOS

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  1. Anonym
    2025-05-13T20:35:54+00:00

    On my Phone App - All Notebooks are available.

    On OneNote.com - All Notebooks are available.

    On OneDrive.Live.com - All Notebooks are available.

    On OneDrive.com - Approx. 50% of the Notebooks are available.

    On my Computer App - Zero Notebooks are available.

    I followed your original instructions:

    No. 1: I did: "Log off OneNote" .... Followed by: "Log on OneNote" => All Notebooks disappear from my computer App.

    No. 2: I checked for updates. There was an update. I have updated it.

    No. 4: "Files/Open Notebook". Then I chose/click a Notebook, and press "Open". This download the Notebook to local storage on my computer App.

    Now it looks like the synchronisation works fine - right ??

    I have 54 Notebooks (counted them). Downloading them will be time-consuming (each one takes time before finished downloading).

    Is there a way to open/download all Notebooks in one go ??

    Var dette svar nyttigt?

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  2. Anonym
    2025-05-12T15:06:55+00:00

    Dette svar er blevet oversat automatisk. Som et resultat heraf, kan der være grammatiske fejl eller underlige vendinger.

    Hej Henrik!

    Tak for dit svar!

    Kan du venligst tjekke og fortælle mig, om notesbøgerne stadig er tilgængelige på din telefons OneNote-app, og også tjekke din OneDrive på nettet ( onedrive.live.com ), og hvis den er der, betyder det, at OneNote-appen på din Mac ikke er synkroniseret korrekt med din konto.

    For at løse det kan du afinstallere og geninstallere OneNote-appen på din Mac.
    Følgende supportartikel indeholder en trinvis vejledning til at fjerne: Fjern OneNote fra din Mac - Microsoft Support

    Følgende supportartikel indeholder oplysninger om installation af OneNote: Sådan downloader du OneNote - Microsoft Support

    Var dette svar nyttigt?

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  3. Anonym
    2025-05-11T16:25:31+00:00

    I had to move on, to try to solve this.

    And because I got no answer to my follow-up questions, I started by trying your suggestion no. 1 (in case sequence matters):

    Therefore I did: "Log off OneNote" .... Followed by: "Log on OneNote".

    Now OneNote on my computer appear completely empty (all 25+ notebooks are gone), and it says: "You have no open notebooks".

    What to do ?

    Var dette svar nyttigt?

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  4. Anonym
    2025-05-09T18:08:42+00:00

    Thanks for helping out . I have questions to what you write:

    a) Adresseing your no. 1: "Log off your Microsoft-account in OneNote", is that the same as: "Log off OneNote" ?? I can see I can log off OneNote by simply: "OneNote>Logoff"

    b) Adressing your no. 3: "forcing sunchronisation" I dont have the sequence you suggest: "File>Info>View Synch Status>Synchronise Now". I have this sequence instead: "File>Synchronise This Notebook". Maybe that's all fine? Maybe not all OneNotes are identical?

    c) In total you have four suggestions for me. Does sequence matter? Can I try them out in any order I like? I will like to first try your no. 3, then your no. 4, then your no. 2 then your no. 1. Or is it important that I try your suggestions in the sequence 1-4 as you have presented them?

    Var dette svar nyttigt?

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  5. Anonym
    2025-05-09T16:19:45+00:00

    Dette svar er blevet oversat automatisk. Som et resultat heraf, kan der være grammatiske fejl eller underlige vendinger.

    Hej!

    Tak fordi du skrev din forespørgsel på fællesskabsforummet!

    Som jeg forstår, er din notesbog i OneNote tom på din Mac-enhed, men den er tilgængelig på din telefon. Det ser ud til, at der kan være et synkroniseringsproblem med din OneNote på din Mac. Her er et par trin, du kan prøve for at løse dette problem:

    1. Log af din Microsoft-konto i OneNote, og log derefter på igen.
    2. Tjek, om der er tilgængelige opdateringer til OneNote på din Mac, og installer dem.
    3. Hvis problemet fortsætter, kan du prøve at tvinge synkronisering af notesbogen ved at gå til File > Info > View Sync Status og derefter klikke på knappen "Synkroniser nu".
    4. Hvis notesbogen stadig ser tom ud, kan du prøve at lukke notesbogen og derefter åbne den igen ved at gå til Filer > Åbn > Åbn notesbog.

    Jeg deler en supportartikel med flere oplysninger om, hvordan du kan synkronisere notesbogen i OneNote: Synkroniser en notesbog i OneNote - Microsoft Support

    Jeg håber, at dette løser dit problem, men hvis du har brug for yderligere hjælp, er du velkommen til at svare.

    Med venlig hilsen
    Scott | Microsoft Community-moderator.

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