Dobrý den,
mám stejný problém.
Synovi jsem pořídil nový notebook
Acer Aspire 3 - 15,6"/R3-3250U/2*4G/256SSD/W10
Nainstalováno pouze MS teams.
Během online výuky dochází k zamrznutí celého notebooku. Notebook pak nereaguje na žádné podněty a je nutné jej vypnout tlačítkem pro vypnutí (5s)
Pád aplikace a zamrznutí NB má pravděpodobně souvislost, když kantor zahájí nějaké sdílení (obrazovka, prezentace, či tabulce).
V prohlížeči událostí je uvedená chyba:
Chybný blok 1576097984574441156, typ 4
Název události: APPCRASH
Reakce: Není k dispozici.
ID souboru CAB: 0
Podpis problému:
P1: Teams.exe
P2: 1.4.0.6073
P3: 5e851aee
P4: KERNELBASE.dll
P5: 10.0.19041.804
P6: 0e9c5eae
P7: c0000602
P8: 000000000010bd5c
P9:
P10:
Připojené soubory:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER72B1.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER732F.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER734F.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER735F.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER739E.tmp.txt
Tyto soubory mohou být k dispozici zde:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Teams.exe_e3b9a32338b259beec482470cadecc80d9d54fd3_22bd9fa2_29129057-8fca-4ff6-9ead-b5964ca06d07
Symbol analýzy:
Opětovné hledání řešení: 0
ID hlášení: 3448fa9f-b850-4af5-8d64-ea8c79dce7c1
Stav hlášení: 268435456
Zakódovaný interval: 3d0232089c387218e5df6cc435c4c6c4
GUID souboru CAB: 0
Version=1
EventType=APPCRASH
EventTime=132603509946639727
ReportType=2
Consent=1
UploadTime=132603509955559684
ReportStatus=268435456
ReportIdentifier=df34e818-a1aa-41c8-8d5b-32b29a6f6e87
IntegratorReportIdentifier=5231198b-3b94-4d1d-a389-1b04b64a9fbf
Wow64Host=34404
NsAppName=Teams.exe
OriginalFilename=Teams.exe
AppSessionGuid=00001ff4-0001-0020-d1fd-56907619d701
TargetAppId=W:0006925a7195804f29c35a9ccdbc4e6f503d00000904!0000100eb591554ca84ec22de6299436f9a149647d32!Teams.exe
TargetAppVer=2020//04//01:22:51:26!64098cc!Teams.exe
BootId=4294967295
ServiceSplit=654434124
TargetAsId=197
UserImpactVector=50343952
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=3d0232089c387218e5df6cc435c4c6c4
Response.BucketTable=4
Response.LegacyBucketId=1576097984574441156
Response.type=4
Sig[0].Name=Název aplikace
Sig[0].Value=Teams.exe
Sig[1].Name=Verze aplikace
Sig[1].Value=1.4.0.6073
Sig[2].Name=Časové razítko aplikace
Sig[2].Value=5e851aee
Sig[3].Name=Název chybného modulu
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Verze chybného modulu
Sig[4].Value=10.0.19041.804
Sig[5].Name=Časové razítko chybného modulu
Sig[5].Value=0e9c5eae
Sig[6].Name=Kód výjimky
Sig[6].Value=c0000602
Sig[7].Name=Posun výjimky
Sig[7].Value=000000000010bd5c
DynamicSig[1].Name=Verze operačního systému
DynamicSig[1].Value=10.0.19042.2.0.0.768.101
DynamicSig[2].Name=ID národního prostředí
DynamicSig[2].Value=1029
DynamicSig[22].Name=Další informace 1
DynamicSig[22].Value=7f10
DynamicSig[23].Name=Další informace 2
DynamicSig[23].Value=7f1030da4093c6aa6252fc4430e8eee1
DynamicSig[24].Name=Další informace 3
DynamicSig[24].Value=4410
DynamicSig[25].Name=Další informace 4
DynamicSig[25].Value=44109f95ed2c7328d9e45c643c5b7819
UI[2]=C:\Users\kochd\AppData\Local\Microsoft\Teams\current\Teams.exe
LoadedModule[0]=C:\Users\kochd\AppData\Local\Microsoft\Teams\current\Teams.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\GDI32.dll
LoadedModule[5]=C:\Windows\System32\win32u.dll
LoadedModule[6]=C:\Windows\System32\gdi32full.dll
LoadedModule[7]=C:\Windows\System32\msvcp_win.dll
LoadedModule[8]=C:\Windows\System32\ucrtbase.dll
LoadedModule[9]=C:\Windows\System32\USER32.dll
LoadedModule[10]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[11]=C:\Windows\System32\combase.dll
LoadedModule[12]=C:\Windows\System32\RPCRT4.dll
LoadedModule[13]=C:\Users\kochd\AppData\Local\Microsoft\Teams\current\ffmpeg.dll
LoadedModule[14]=C:\Windows\System32\SHELL32.dll
LoadedModule[15]=C:\Windows\System32\SHLWAPI.dll
LoadedModule[16]=C:\Windows\System32\msvcrt.dll
LoadedModule[17]=C:\Windows\System32\WS2_32.dll
LoadedModule[18]=C:\Windows\System32\CRYPT32.dll
LoadedModule[19]=C:\Windows\System32\COMDLG32.dll
LoadedModule[20]=C:\Windows\System32\shcore.dll
LoadedModule[21]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.844_none_ca00b6081b84eb1d\COMCTL32.dll
LoadedModule[22]=C:\Windows\System32\IMM32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[24]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[25]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[26]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[27]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[28]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[29]=C:\Windows\SYSTEM32\dxgi.dll
LoadedModule[30]=C:\Windows\SYSTEM32\OLEACC.dll
LoadedModule[31]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[32]=C:\Windows\SYSTEM32\HID.DLL
LoadedModule[33]=C:\Windows\SYSTEM32\wer.dll
LoadedModule[34]=C:\Windows\SYSTEM32\dbghelp.dll
LoadedModule[35]=C:\Windows\SYSTEM32\UIAutomationCore.DLL
LoadedModule[36]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[37]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[38]=C:\Windows\SYSTEM32\DWrite.dll
LoadedModule[39]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[40]=C:\Windows\SYSTEM32\d3d11.dll
LoadedModule[41]=C:\Windows\System32\sechost.dll
LoadedModule[42]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[43]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[44]=C:\Windows\SYSTEM32\d3d9.dll
LoadedModule[45]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[46]=C:\Windows\SYSTEM32\dxva2.dll
LoadedModule[47]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[48]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[49]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[50]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[51]=C:\Windows\SYSTEM32\windows.storage.dll
LoadedModule[52]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[53]=C:\Windows\SYSTEM32\Wldp.dll
LoadedModule[54]=C:\Windows\System32\advapi32.dll
LoadedModule[55]=C:\Windows\SYSTEM32\SSPICLI.DLL
LoadedModule[56]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[57]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[58]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[59]=C:\Windows\SYSTEM32\UMPDC.dll
LoadedModule[60]=C:\Windows\system32\mswsock.dll
LoadedModule[61]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
LoadedModule[62]=\?\C:\Users\kochd\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\slimcore\bin\slimcore.node
LoadedModule[63]=C:\Windows\System32\ole32.dll
LoadedModule[64]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[65]=C:\Windows\SYSTEM32\pdh.dll
LoadedModule[66]=\?\C:\Users\kochd\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\slimcore\bin\skypert.dll
LoadedModule[67]=C:\Windows\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[68]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[69]=C:\Windows\System32\bcrypt.dll
LoadedModule[70]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.789_none_faf0a7e97612e7bb\gdiplus.dll
LoadedModule[71]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[72]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[73]=C:\Windows\SYSTEM32\AVRT.dll
LoadedModule[74]=C:\Windows\SYSTEM32\DPAPI.DLL
LoadedModule[75]=C:\Windows\SYSTEM32\dbgcore.DLL
LoadedModule[76]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[77]=C:\Windows\SYSTEM32\qwave.dll
LoadedModule[78]=C:\Windows\SYSTEM32\TRAFFIC.dll
LoadedModule[79]=C:\Windows\SYSTEM32\WMICLNT.dll
LoadedModule[80]=C:\Windows\System32\NSI.dll
LoadedModule[81]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[82]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[83]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[84]=C:\Windows\SYSTEM32\wlanapi.dll
LoadedModule[85]=C:\Windows\System32\clbcatq.dll
LoadedModule[86]=C:\Windows\System32\netprofm.dll
LoadedModule[87]=C:\Windows\System32\npmproxy.dll
LoadedModule[88]=C:\Windows\System32\Windows.Networking.Connectivity.dll
LoadedModule[89]=C:\Windows\System32\nlaapi.dll
LoadedModule[90]=C:\Windows\System32\Geolocation.dll
LoadedModule[91]=C:\Windows\System32\msvcp110_win.dll
LoadedModule[92]=C:\Windows\System32\BiWinrt.dll
LoadedModule[93]=C:\Windows\SYSTEM32\twinapi.appcore.dll
LoadedModule[94]=\?\C:\Users\kochd\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\slimcore\bin\RtmPal.dll
LoadedModule[95]=C:\Windows\SYSTEM32\MMDevAPI.DLL
LoadedModule[96]=C:\Windows\SYSTEM32\RASAPI32.dll
LoadedModule[97]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[98]=C:\Windows\SYSTEM32\rasman.dll
LoadedModule[99]=\?\C:\Users\kochd\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\slimcore\bin\RtmCodecs.dll
LoadedModule[100]=C:\Windows\System32\CapabilityAccessManagerClient.dll
LoadedModule[101]=\?\C:\Users\kochd\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\slimcore\bin\RtmPltfm.dll
LoadedModule[102]=C:\Windows\System32\LocationFrameworkPS.dll
LoadedModule[103]=\?\C:\Users\kochd\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\slimcore\bin\RtmMediaManager.dll
LoadedModule[104]=\?\C:\Users\kochd\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\slimcore\bin\ssScreenVVS2.dll
LoadedModule[105]=C:\Windows\SYSTEM32\MAGNIFICATION.dll
LoadedModule[106]=C:\Windows\System32\MSCTF.dll
LoadedModule[107]=C:\Windows\System32\WINTRUST.dll
LoadedModule[108]=C:\Windows\System32\MSASN1.dll
LoadedModule[109]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[110]=C:\Windows\SYSTEM32\wbemcomn.dll
LoadedModule[111]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[112]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[113]=C:\Windows\SYSTEM32\amsi.dll
LoadedModule[114]=C:\Program Files\Norton Security\Engine\22.21.1.151\symamsi.dll
LoadedModule[115]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[116]=C:\Windows\SYSTEM32\MFPlat.DLL
LoadedModule[117]=C:\Windows\SYSTEM32\RTWorkQ.DLL
LoadedModule[118]=C:\Windows\SYSTEM32\MF.dll
LoadedModule[119]=C:\Windows\SYSTEM32\CompPkgSup.DLL
LoadedModule[120]=C:\Windows\SYSTEM32\MFCORE.DLL
LoadedModule[121]=C:\Windows\SYSTEM32\ksuser.dll
LoadedModule[122]=C:\Windows\System32\Windows.Media.dll
LoadedModule[123]=C:\Windows\System32\Windows.StateRepositoryPS.dll
LoadedModule[124]=C:\Windows\System32\Windows.ApplicationModel.dll
LoadedModule[125]=C:\Windows\System32\DriverStore\FileRepository\u0359052.inf_amd64_6d46ef9fc0509426\B357813\aticfx64.dll
LoadedModule[126]=C:\Windows\System32\AppXDeploymentClient.dll
LoadedModule[127]=C:\Windows\System32\DriverStore\FileRepository\u0359052.inf_amd64_6d46ef9fc0509426\B357813\atiuxp64.dll
LoadedModule[128]=C:\Windows\System32\WinTypes.dll
LoadedModule[129]=C:\Windows\System32\DriverStore\FileRepository\u0359052.inf_amd64_6d46ef9fc0509426\B357813\atidxx64.dll
LoadedModule[130]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[131]=C:\Windows\SYSTEM32\amdihk64.dll
LoadedModule[132]=C:\Windows\SYSTEM32\dxcore.dll
LoadedModule[133]=C:\Windows\SYSTEM32\D3DSCache.dll
LoadedModule[134]=C:\Windows\System32\MFCaptureEngine.dll
LoadedModule[135]=C:\Windows\System32\devenum.dll
LoadedModule[136]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[137]=C:\Windows\SYSTEM32\msdmo.dll
LoadedModule[138]=C:\Windows\System32\mfksproxy.dll
LoadedModule[139]=C:\Windows\System32\ATL.DLL
LoadedModule[140]=C:\Windows\System32\FrameServerClient.dll
LoadedModule[141]=C:\Windows\System32\MFSENSORGROUP.dll
LoadedModule[142]=C:\Windows\System32\vidcap.ax
LoadedModule[143]=C:\Windows\System32\kswdmcap.ax
LoadedModule[144]=C:\Windows\System32\MFC42.dll
LoadedModule[145]=C:\Windows\System32\MFReadWrite.dll
LoadedModule[146]=C:\Windows\System32\Windows.Media.Devices.dll
LoadedModule[147]=C:\Windows\System32\Windows.Devices.Enumeration.dll
LoadedModule[148]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[149]=C:\Windows\System32\MSWB7.dll
LoadedModule[150]=C:\Windows\System32\DevDispItemProvider.dll
LoadedModule[151]=C:\Windows\System32\DDORes.dll
LoadedModule[152]=C:\Windows\System32\DefaultDeviceManager.dll
LoadedModule[153]=C:\Windows\System32\Windows.Media.FaceAnalysis.dll
LoadedModule[154]=C:\Windows\System32\RTMediaFrame.dll
LoadedModule[155]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[156]=C:\Windows\SYSTEM32\resourcepolicyclient.dll
LoadedModule[157]=C:\Windows\System32\rasadhlp.dll
LoadedModule[158]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[159]=C:\Windows\system32\schannel.DLL
LoadedModule[160]=C:\Windows\SYSTEM32\mskeyprotect.dll
LoadedModule[161]=C:\Windows\system32\ncryptsslp.dll
LoadedModule[162]=\?\C:\Users\kochd\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\media-hid\build\Release\media-hid.node
LoadedModule[163]=C:\Windows\system32\WinSATAPI.dll
LoadedModule[164]=C:\Windows\System32\DriverStore\FileRepository\u0359052.inf_amd64_6d46ef9fc0509426\B357813\amf-mft-mjpeg-decoder64.dll
LoadedModule[165]=C:\Windows\SYSTEM32\evr.dll
LoadedModule[166]=C:\Windows\System32\qcap.dll
LoadedModule[167]=C:\Windows\System32\quartz.dll
LoadedModule[168]=C:\Windows\System32\DDRAW.dll
LoadedModule[169]=C:\Windows\System32\DCIMAN32.dll
LoadedModule[170]=C:\Windows\System32\ksproxy.ax
LoadedModule[171]=C:\Windows\System32\Windows.UI.dll
LoadedModule[172]=C:\Windows\System32\WindowManagementAPI.dll
LoadedModule[173]=C:\Windows\System32\TextInputFramework.dll
LoadedModule[174]=C:\Windows\System32\InputHost.dll
LoadedModule[175]=C:\Windows\System32\CoreMessaging.dll
LoadedModule[176]=C:\Windows\System32\CoreUIComponents.dll
LoadedModule[177]=C:\Windows\System32\CRYPTSP.dll
LoadedModule[178]=C:\Windows\system32\rsaenh.dll
LoadedModule[179]=C:\Windows\SYSTEM32\gpapi.dll
LoadedModule[180]=C:\Windows\System32\perfos.dll
LoadedModule[181]=C:\Windows\System32\perfdisk.dll
LoadedModule[182]=C:\Windows\SYSTEM32\rtutils.dll
LoadedModule[183]=C:\Windows\System32\DriverStore\FileRepository\u0359052.inf_amd64_6d46ef9fc0509426\B357813\amdh264enc64.dll
LoadedModule[184]=C:\Windows\System32\DriverStore\FileRepository\u0359052.inf_amd64_6d46ef9fc0509426\B357813\amduve64.dll
LoadedModule[185]=C:\Windows\System32\DriverStore\FileRepository\u0359052.inf_amd64_6d46ef9fc0509426\B357813\atiumd6a.dll
LoadedModule[186]=C:\Windows\System32\DriverStore\FileRepository\u0359052.inf_amd64_6d46ef9fc0509426\B357813\atiu9p64.dll
LoadedModule[187]=C:\Windows\System32\DriverStore\FileRepository\u0359052.inf_amd64_6d46ef9fc0509426\B357813\atiumd64.dll
LoadedModule[188]=C:\Windows\system32\windowscodecs.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
ProcessMetadata[0].Key=slimCoreVersion
ProcessMetadata[0].Value=2021.01.24
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19042
OsInfo[3].Key=ubr
OsInfo[3].Value=867
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1029
OsInfo[7].Key=geoid
OsInfo[7].Value=75
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221003157
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.789.19041.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=6081
OsInfo[19].Key=svolsz
OsInfo[19].Value=237
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=191206
OsInfo[22].Key=bldtm
OsInfo[22].Value=1406
OsInfo[23].Key=bldbrch
OsInfo[23].Value=vb_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.19041.867.amd64fre.vb_release.191206-1406
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Práce zastavena
ConsentKey=APPCRASH
AppName=Microsoft Teams
AppPath=C:\Users\kochd\AppData\Local\Microsoft\Teams\current\Teams.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=051D4BC49A1537DEDF939A1DE2045B25
MetadataHash=-457565284