Howto remove one account under email&accounts

Anonymous
2024-09-02T16:25:09+00:00

Good evening,

I have this problem I do not know how I was able to do that. The majot outcome I see is Microsoft Store not working, neither to update existing apps neither buying and downloading new ones.

I have a laptop I access to using my personal account I used when I accessed the first time, using my personal email (******@yyyyyy.it).

Then I worked as a free lance using this laptop and having access to Customers's mail & office with ******@zzzzzz.it.

Now, I understood the problem: two accounts in email&accounts (******@yyyyyy.it and ******@zzzzzz.it)

If I click on manage below ******@zzzzzz.it, I come to the problem: I'm directly connected with account "name surname-Ext" linked to ******@yyyyyy.it as a work account.

I surely made a mistake in the past creating this account under an organization.

Is there any suggestion how to remove this "name surname-Ext" from that organization?

Or, is there any suggestion to have only my personal account as email&accounts in Windows?

Thanks in advance

Alex

======================

Addition @19.46CET

I understood that one azure directory yyyyyy.it exists in the cloud, I'm not able to identify the administrator to ask to be removed.

Windows for home | Windows 11 | Accounts, profiles, and login

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EmilyS726 267.8K Reputation points Independent Advisor
2024-09-02T17:58:06+00:00

Hello, this is Emily.

To remove this business account, you simply need to go to Settings > Accounts > Access Work or School. Note, it is not "Email and Accounts" page.

In the Access Work or School page, you can select this business account, then click on Disconnect.

Restart Windows after that and this account should be gone.

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  1. EmilyS726 267.8K Reputation points Independent Advisor
    2024-09-02T20:29:48+00:00

    For the display name right above your email address, does it say "Administrator"?

    If that's the case, can you hold down Windows + R keys, type in netplwiz and press enter, and when it is launched, can you tell me if it is listed a username as "administrator", or your email address?

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  2. Anonymous
    2024-09-02T19:43:53+00:00

    See below, thanks

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  3. EmilyS726 267.8K Reputation points Independent Advisor
    2024-09-02T19:20:56+00:00

    Great.

    Can you go to Settings > Accounts > Your info, and share a screenshot of this page? Thanks!

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  4. Anonymous
    2024-09-02T19:19:54+00:00

    Hi Emily,

    thanks for your useful reply.

    Work account has gone after applying your suggestion, great!

    Now I can come back to the point to understand the problem with the store, as I still receive the message error "Something happened on our end".

    Thanks again

    Alex

    Hello, this is Emily.

    To remove this business account, you simply need to go to Settings > Accounts > Access Work or School. Note, it is not "Email and Accounts" page.

    In the Access Work or School page, you can select this business account, then click on Disconnect.

    Restart Windows after that and this account should be gone.

    Was this answer helpful?

    0 comments