Outlook still prompting payment issue

Roger Kwong 20 信譽點數
2026-03-06T16:07:23.91+00:00

I have updated my credit card, why Outlook still prompting payment issue

Microsoft 365 與 Office | 其他
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Diane Poremsky 8,280 信譽點數 獨立顧問
2026-03-06T16:55:35.28+00:00

This is to renew a subscription? Did you try manually renewing it?

If you renewed the subscru=tion and are still getting the message in the desktop software, go to File > account in any office app and click the change license link, selecting the same account.

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  1. Roger Kwong 20 信譽點數
    2026-03-07T14:47:02.2866667+00:00

    Yes, I manually renewed it by changing from annual plan to monthly payment plan. I have tried uninstalling it and re-installed it this morning. The pop up message not appearing again. It's seems resolved, but with bad customer experience, not knowing what's happening at the back end.

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    2026-03-10T09:15:45.6166667+00:00

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    2026-05-09T06:52:47.13+00:00

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    2026-07-24T09:45:17.87+00:00

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