365 business account [Moderator note: personal info removed] Gone

Disclaimer: This platform is in Chinese (Traditional). However, I noticed that your message was written in English, so I will respond in English to ensure clarity and provide better assistance.

Dear @Todd Cheung,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

First of all, I’m sorry you’re having a problem and for the situation you encountered, I deeply understand the inconvenience caused and apologize for it.

I understand how concerning it is to see your Microsoft 365 Business account suddenly disappear from the GoDaddy portal, and I appreciate you bringing this to our attention.

Based on our checks and how Microsoft 365 subscriptions are structured when purchased through GoDaddy, this type of issue can only be investigated and resolved by GoDaddy. For GoDaddy-managed Microsoft 365 tenants, GoDaddy acts as both the billing partner.

In this case, the only available next step is to contact GoDaddy Support through this link: GoDaddy Help Center - Contact Us

Please understand that as forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems required to resolve account issues, I truly appreciate your understanding of these limitations. I genuinely hope the information I share helps guide you in the right direction, and I'm always here to assist as much as I can within my scope.  

I hope this helps! Please feel free to reply below if you have any update or further concern.

請洽組織帳號管理者，洽詢帳號狀態。