Win11和HyperX Cloud II 聲卡的不相容如何解決 How to solve the incompatibility between Win11 and HyperX Cloud II sound card

我早前買了一個HyperX Cloud II有綫版的耳機。但在使用USB鏈接HyperX7.1聲卡時會不停斷綫又重連(3.5mm是能使用的)，不斷斷斷續續(3.5mm到聲卡到USB插頭。22h1或者22h2也是一樣，只有幾次能成功，但是重啓電腦後都不行。我去問了HyperX的客服，他們説可能是我主板的問題。耳機代理商那邊在他們的win10電腦試了一下保養說我的耳機沒問題，我去電腦商那邊保養說零件主板USB2.0/3.0插頭沒問題，用win10虛擬機是能正常運作。我覺得是win11的問題，排除了在win10時候硬件的不相容性。我也多次嘗試聯絡Microsoft客服，可惜都沒能解決我的問題。
以下是我的主板和其他零件:
I bought a HyperX Cloud II wired headset earlier. However, when using the USB HyperX7.1 sound card, it will keep disconnecting and reconnecting (3.5mm can be used) nonstop(3.5mm to soundcard to USB). I tried it on both 22h1 or 22h2, only working few times, but it doesn't work after restarting the computer. I called the HyperX customer service and they said it might be a problem with my motherboard. The headphone dealer tried the headset with the sound card on their win10 computer and said that my headphones were fine. I went to the computer dealer and they said that the USB2.0/3.0 plug of the part motherboard have no problem, and on the win10 virtual machine on my pc could work normally. I think it's a win11 problem, excluding hardware incompatibility when it is win10. I have also tried contacting Microsoft customer service many times, but unfortunately they could not solve my problem. Here is my motherboard and specs: CPU: I5 12400
Motherboard: Gigabyte Aorus Master b660(Bios Updated Version F4 (Latest version of 2022/08/12))
Ram: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4 3600MHz