經常發生藍底白字

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經常發生藍底白字

匿名

已產生minidump,

System_Service_Exception, IRQL_NOT_LESS_OR_EQUAL, 大部分這兩個重複發生. 多是使用到一半時發生. (逛網頁, 看影片等)

有重新安裝過系統(格式化後全新安裝), 還是會偶發,

有更換過記憶體(原廠更換新品), 剩下主機板跟CPU未更換

https://www.dropbox.com/s/pw6xh8o24x8cypp/minidump.rar?dl=0

鎖定的問題。此問題已從 Microsoft 支援服務社群移轉。您可以對其是否有幫助進行投票，但無法對問題新增註解或回覆，或進行追蹤。

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10 個回答

Answer 1

您好，

“ntkrnlmp.exe”，是 Windows 的内核文件。该问题很可能是由于您的设备中安装了不兼容的驱动程序导致的，

麻烦您尝试通过设备品牌官网下载对应设备型号的主要驱动程序 (BIOS、显卡、网卡、声卡驱动程序) 安装包，覆盖安装到设备中，安装完后重启设备，看一下是否还会蓝屏。

考虑到您之前重新安装过系统，说明系统损坏的可能不大，如果尝试上面的方法无效，建议您联系维修站进行硬件。

如果您还有其他疑问，请随时留言回复!

Answer 2

剛剛又發生一次, 感覺越來越頻繁, 有可能是硬體問題?

https://www.dropbox.com/s/5eyv6gc8plkgu0r/030620-18328-01.dmp?dl=0

RQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000004, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 00000000000000c5, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff804234bacc6, address which referenced memory

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 2

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-DJJFHO9

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 6

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 70

    Key  : Analysis.System
    Value: CreateObject

ADDITIONAL_XML: 1

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

BUGCHECK_CODE:  a

BUGCHECK_P1: 4

BUGCHECK_P2: ff

BUGCHECK_P3: c5

BUGCHECK_P4: fffff804234bacc6

WRITE_ADDRESS: fffff804239733b8: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
fffff8042382a3c8: Unable to get Flags value from nt!KdVersionBlock
fffff8042382a3c8: Unable to get Flags value from nt!KdVersionBlock
unable to get nt!MmSpecialPagesInUse
 0000000000000004 

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

TRAP_FRAME:  fffff8840ac53970 -- (.trap 0xfffff8840ac53970)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff804234bacc6 rsp=fffff8840ac53b00 rbp=fffff8840ac53c00
 r8=00000000ffffffff  r9=ffffe4011aa40100 r10=ffffaf0fa75fb500
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up di pl zr na po nc
nt!PoIdle+0x246:
fffff804`234bacc6 45016c2404      add     dword ptr [r12+4],r13d ds:00000000`00000004=????????
Resetting default scope

STACK_TEXT:  
fffff884`0ac53828 fffff804`235d41e9 : 00000000`0000000a 00000000`00000004 00000000`000000ff 00000000`000000c5 : nt!KeBugCheckEx
fffff884`0ac53830 fffff804`235d052b : 00000000`00000000 ffffe401`1aa40180 ffffaf0f`a7a591f8 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff884`0ac53970 fffff804`234bacc6 : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : nt!KiPageFault+0x46b
fffff884`0ac53b00 fffff804`235c5e88 : ffffffff`00000000 ffffe401`1aa40180 ffffaf0f`ba4f20c0 00000000`000009fc : nt!PoIdle+0x246
fffff884`0ac53c60 00000000`00000000 : fffff884`0ac54000 fffff884`0ac4e000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x48

SYMBOL_NAME:  nt!PoIdle+246

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.18362.693

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  246

FAILURE_BUCKET_ID:  AV_nt!PoIdle

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {0f00f4f4-fc66-441c-10bf-8ccc2952f11b}

Followup:     MachineOwner
---------

Answer 3

https://www.dropbox.com/s/pw6xh8o24x8cypp/minidump.rar?dl=0

今天上來看沒多久就又一次重新啟動, 可以再幫忙看看嗎?

IMAGE_NAME:  ntkrnlmp.exe <---------- 這是Windows程式?感覺我在開的軟體都會出異常

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

BUGCHECK_CODE:  162

BUGCHECK_P1: ffff818eb697a080

BUGCHECK_P2: ffff818eb36c98c0

BUGCHECK_P3: ffffffff

BUGCHECK_P4: 0

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  qbittorrent.ex

STACK_TEXT:  
ffffbf89`dfed83c8 fffff806`4d9de43e : 00000000`00000162 ffff818e`b697a080 ffff818e`b36c98c0 00000000`ffffffff : nt!KeBugCheckEx
ffffbf89`dfed83d0 fffff806`4deb517b : 00000000`00000001 ffff818e`00000000 ffff818e`0000003f 00000000`00000001 : nt!ExReleasePushLockEx+0xcbafe
ffffbf89`dfed8430 fffff806`4deb3376 : 00000000`00000000 fffff806`4dc38a48 ffff818e`ad104d00 00000000`00000000 : nt!ObpIncrementHandleCountEx+0x23b
ffffbf89`dfed8540 fffff806`4dea4e06 : 00000000`00000080 ffff818e`9e010000 00000000`00000000 ffffffff`ffffffff : nt!ObpCreateHandle+0x256
ffffbf89`dfed8770 fffff806`4dea4209 : 0000001c`f13fe6b0 ffffbf89`dfed8b80 00000000`00000001 0000001c`f13fe6b0 : nt!ObInsertObjectEx+0x146
ffffbf89`dfed8a20 fffff806`4d9d3c18 : ffff818e`b697a080 0000001c`f13fe698 ffffbf89`dfed8aa8 00000000`00000000 : nt!NtCreateEvent+0xd9
ffffbf89`dfed8a90 00007fff`f0b7c9c4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
0000001c`f13fe678 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007fff`f0b7c9c4

SYMBOL_NAME:  nt!ExReleasePushLockEx+cbafe

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.18362.693

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  cbafe

FAILURE_BUCKET_ID:  0x162_nt!ExReleasePushLockEx

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {4a9d56bb-cea2-9f57-d6a8-f8645f8b78a8}

Followup:     MachineOwner

Answer 4

您好，

这边更换了网络环境，尝试下载您的日志文件，分析得出：

这边确认，是您设备中的NoxVMHandle.exe，nvlddmkm.sys，运行错误导致的。

NoxVMHandle.exe是您设备中的夜神模拟器相关软件，建议您先暂时卸载；

nvlddmkm.sys是您设备中的英伟达显卡驱动，建议您重新安装该驱动程序试试效果。

如果您还有其它疑问，请随时留意回复！

Answer 5

TaoLi 120.6K 獨立顧問

您好，

以上方法是想先排除系统损坏的可能，你之前提供的链接，由于网络原因无法打开，您可以上传至:https://send.firefox.com/

如果您还有其他疑问，请随时留言!

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