出現藍屏,請問此dmp內容表示問題出在?

您好

11/28晚上在使用powerpoint 和 word 突然出現藍屏畫面

11/29今天早上開機可以正常使用，但是中午突然沒有畫面(螢幕顯示無訊號)，鍵盤的numlock切換燈也沒亮，但是主機的電源燈是亮的。

強制關機後再重新開機，可以正常開機登入（無錯誤訊息）。

12/2又再次出現藍屏

以下是電腦最新(12/2)的MEMORY.DMP資訊，請問可以告訴我是驅動出現問題還是系統呢？

因為11月中(14號左右)win10有自動更新。且最近沒有安裝新的軟體和硬體。

謝謝幫忙!!

2: kd> !analyze -v

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*                        Bugcheck Analysis                                    *

*                                                                             *

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SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

This is a very common bugcheck.  Usually the exception address pinpoints

the driver/function that caused the problem.  Always note this address

as well as the link date of the driver/image that contains this address.

Some common problems are exception code 0x80000003.  This means a hard

coded breakpoint or assertion was hit, but this system was booted

/NODEBUG.  This is not supposed to happen as developers should never have

hardcoded breakpoints in retail code, but ...

If this happens, make sure a debugger gets connected, and the

system is booted /DEBUG.  This will let us see why this breakpoint is

happening.

Arguments:

Arg1: ffffffffc0000005, The exception code that was not handled

Arg2: fffff8035f4cde40, The address that the exception occurred at

Arg3: ffffa28993aa99a8, Exception Record Address

Arg4: ffffa28993aa91f0, Context Record Address

Debugging Details:

---

KEY_VALUES_STRING: 1

    Key  : AV.Fault

    Value: Read

PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

SYSTEM_MANUFACTURER:  Dell Inc.

SYSTEM_PRODUCT_NAME:  OptiPlex 5050

SYSTEM_SKU:  07A2

BIOS_VENDOR:  Dell Inc.

BIOS_VERSION:  1.7.7

BIOS_DATE:  12/10/2017

BASEBOARD_MANUFACTURER:  Dell Inc.

BASEBOARD_PRODUCT:  0WWJRX

BASEBOARD_VERSION:  A00

DUMP_FILE_ATTRIBUTES: 0x8

  Kernel Generated Triage Dump

DUMP_TYPE:  2

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff8035f4cde40

BUGCHECK_P3: ffffa28993aa99a8

BUGCHECK_P4: ffffa28993aa91f0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP: 

nt!MiDemoteCombinedPte+40

fffff803`5f4cde40 498378f001      cmp     qword ptr [r8-10h],1

EXCEPTION_RECORD:  ffffa28993aa99a8 -- (.exr 0xffffa28993aa99a8)

ExceptionAddress: fffff8035f4cde40 (nt!MiDemoteCombinedPte+0x0000000000000040)

   ExceptionCode: c0000005 (Access violation)

  ExceptionFlags: 00000000

NumberParameters: 2

   Parameter[0]: 0000000000000000

   Parameter[1]: ffffffffffffffff

Attempt to read from address ffffffffffffffff

CONTEXT:  ffffa28993aa91f0 -- (.cxr 0xffffa28993aa91f0)

rax=ffff8a4522914000 rbx=0000000000000001 rcx=ffff908f40888580

rdx=ffff8a3ffc129980 rsi=ffff8a3ffc129980 rdi=ffffcd0000000000

rip=fffff8035f4cde40 rsp=ffffa28993aa9be0 rbp=0000000000000000

 r8=8000000000000000  r9=0000000000000000 r10=ffff8a4522914000

r11=ffff8a0000000000 r12=ffff908f36e3c740 r13=ffffa28993aaa350

r14=8000000000000000 r15=ffff908f40888580

iopl=0         nv up ei ng nz na pe cy

cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010283

nt!MiDemoteCombinedPte+0x40:

fffff8035f4cde40 498378f001      cmp     qword ptr [r8-10h],1 ds:002b:7ffffffffffffff0=????????????????

Resetting default scope

CPU_COUNT: 4

CPU_MHZ: d50

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: 9

CPU_MICROCODE: 6,9e,9,0 (F,M,S,R)  SIG: 8E'00000000 (cache) 8E'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXPNP: 1 (!blackboxpnp)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  acad.exe

CURRENT_IRQL:  2

FOLLOWUP_IP: 

nt!MiDemoteCombinedPte+40

fffff803`5f4cde40 498378f001      cmp     qword ptr [r8-10h],1

BUGCHECK_STR:  AV

READ_ADDRESS: GetUlongFromAddress: unable to read from fffff8035f8c5540

fffff8035f940390: Unable to get MiVisibleState

Unable to get NonPagedPoolStart

Unable to get NonPagedPoolEnd

Unable to get PagedPoolStart

Unable to get PagedPoolEnd

 ffffffffffffffff 

ERROR_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

ANALYSIS_SESSION_HOST:  DESKTOP-035418R

ANALYSIS_SESSION_TIME:  12-02-2019 14:25:47.0708

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

LAST_CONTROL_TRANSFER:  from fffff8035f4ccd89 to fffff8035f4cde40

STACK_TEXT:  

ffffa28993aa9be0 fffff8035f4ccd89 : ffff908f36e3c740 ffff908f40888580 ffffa28993aaa250 ffffa28993aaa350 : nt!MiDemoteCombinedPte+0x40

ffffa28993aa9cb0 fffff8035f4d1cfe : 0000000000000000 0000000000000004 ffff8a3ffc129980 fffff80300000000 : nt!MiAgePte+0x3b9

ffffa28993aa9d40 fffff8035f4d1864 : ffffa28993aaa350 0000000000000000 0000000000000000 0000000000000000 : nt!MiWalkPageTablesRecursively+0x127e

ffffa28993aa9e20 fffff8035f4d1864 : ffffa28993aaa350 0000000000000000 0000000000000001 0000000000001000 : nt!MiWalkPageTablesRecursively+0xde4

ffffa28993aa9f00 fffff8035f4d1864 : ffffa28993aaa350 0000000000000000 0000000000000002 ffff908f73576d4d : nt!MiWalkPageTablesRecursively+0xde4

ffffa28993aa9fe0 fffff8035f4d071a : ffffa28993aaa350 ffff908f00000000 ffffa28900000003 fffff8035f74806d : nt!MiWalkPageTablesRecursively+0xde4

ffffa28993aaa0c0 fffff8035f4cfdde : ffffa28993aaa350 ffff908f00000002 ffff908f00000000 0000000000000000 : nt!MiWalkPageTables+0x1da

ffffa28993aaa1c0 fffff8035f4cf565 : ffff908f3bbdc080 0000000000000000 00000000000f9f43 0000000000000000 : nt!MiAgeWorkingSet+0x38e

ffffa28993aaa6d0 fffff8035f4ced25 : 0000000000000000 ffffa28993aaa980 ffffa28993aaa8b0 0000000000000000 : nt!MiTrimOrAgeWorkingSet+0x3e5

ffffa28993aaa7b0 fffff8035f50f2ea : fffff80300000001 0000000000000000 fffff8035f83ba00 ffff908f316430f0 : nt!MiProcessWorkingSets+0x255

ffffa28993aaa960 fffff8035f581317 : 0000000000000002 0000000000000002 00000000ffffffff 0000000000000001 : nt!MiWorkingSetManager+0xaa

ffffa28993aaaa20 fffff8035f4589d5 : ffff908f31733040 0000000000000080 fffff8035f5811d0 c4a41a53a7bcdc62 : nt!KeBalanceSetManager+0x147

ffffa28993aaab10 fffff8035f5bde3c : ffffe20075640180 ffff908f31733040 fffff8035f458980 9ebdd4ef404a6900 : nt!PspSystemThreadStartup+0x55

ffffa28993aaab60 0000000000000000 : ffffa28993aab000 ffffa28993aa4000 0000000000000000 0000000000000000 : nt!KiStartSystemThread+0x1c

THREAD_SHA1_HASH_MOD_FUNC:  e3a8964b8ac9f4183e9b225b40d450ed3989dd86

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  b111c60131345804dbba34472b47a74f8d0ce0ce

THREAD_SHA1_HASH_MOD:  7f608ac2fbce9034a3386b1d51652e4911d30234

FAULT_INSTR_CODE:  f0788349

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MiDemoteCombinedPte+40

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  10.0.17763.864

STACK_COMMAND:  .cxr 0xffffa28993aa91f0 ; kb

IMAGE_NAME:  memory_corruption

BUCKET_ID_FUNC_OFFSET:  40

FAILURE_BUCKET_ID:  AV_nt!MiDemoteCombinedPte

BUCKET_ID:  AV_nt!MiDemoteCombinedPte

PRIMARY_PROBLEM_CLASS:  AV_nt!MiDemoteCombinedPte

TARGET_TIME:  2019-12-02T05:57:51.000Z

OSBUILD:  17763

OSSERVICEPACK:  864

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  unknown_date

ANALYSIS_SESSION_ELAPSED_TIME:  2aff

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:av_nt!midemotecombinedpte

FAILURE_ID_HASH:  {c577c73b-79a7-0c44-6c62-58e1d697b6d8}

Followup:     MachineOwner

---