好的,我再檢查一次CPU
我試過用Windows 1803的版本還是有類似的情況,所以應該不關Windows事
除了CPU外,主機板接觸不良是不是也有可能呢,我打算一次過拿去送修了
使用64bit 系統
dmp文件:
https://drive.google.com/file/d/1Lh00vXkU1Mz5mXRjhUEfz2iCBMBEcyZr/view?usp=sharing
試過以下方法:
-清理灰塵,重新插入RAM,CPU,顯示卡
-更新驅動
-更新windows系統
-更新BIOS
-通過memtest 完全測試,所以應該RAM沒問題吧
電腦配置
顯示卡:GTX 1060
Motherboard: MSI b250m bazooka
CPU: I5-7500
Ram: Kingston ddr4 8gb 2400mhz X2
Power supply: Antec 550w 銅
請問可以如何解決呢
鎖定的問題。 此問題已從 Microsoft 支援服務社群移轉。 您可以對其是否有幫助進行投票,但無法對問題新增註解或回覆,或進行追蹤。
好的,我再檢查一次CPU
我試過用Windows 1803的版本還是有類似的情況,所以應該不關Windows事
除了CPU外,主機板接觸不良是不是也有可能呢,我打算一次過拿去送修了
您好,
兩個日志基本一致,看問題都是從CPU 硬體錯誤檢測構架出來的,
一個硬體端口錯誤,一個函數異常錯誤引發 hard reboot。
hal!HalpMcaReportError
不知道您之前有沒有觸碰過CPU 會不會是沒有放好,但是目前日志顯示是硬體方面存在問題。
如果認爲還是驅動與Windows 10 的 1809 不相容,那麽可以嘗試安裝舊版系統看看有沒有問題。
剛把顯示卡拆下來,用內顯跑遊戲,跑了一會出現machine check exception,那事情有趣了,硬碟已經用HD TUNE檢查一次沒有壞軌
RAM 我分開2條各用一次還是有藍屏,(有一條還是新買的)
那麼剩下來應該只有驅動程式問題或是主機版吧,也有可能是1809的版本問題,以前的版本也沒那麼多怪事
我不太相信伯是CPU壞,因為CPU壞的機率太低了吧,我沒超頻而且整部電腦只是跑了一半多年。
Microsoft (R) Windows Debugger Version 10.0.18317.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\030519-27484-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 17763 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 17763.1.amd64fre.rs5_release.1****1
Loading Kernel Symbols
...............................................................
................................................................
..................................
Loading User Symbols
Loading unloaded module list
........
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff****000`3b0ddbf0=000000000000009c
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
x86 Processors
If the processor has ONLY MCE feature available (For example Intel
Pentium), the parameters are:
1 - Low 32 bits of P5_MC_TYPE MSR
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of P5_MC_ADDR MSR
4 - Low 32 bits of P5_MC_ADDR MSR
If the processor also has MCA feature available (For example Intel
Pentium Pro), the parameters are:
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
IA64 Processors
1 - Bugcheck Type
1 - MCA_ASSERT
2 - MCA_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing MCA.
3 - MCA_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
4 - MCA_FATAL
FW reported a fatal MCA.
5 - MCA_NONFATAL
SAL reported a recoverable MCA and we don't support currently
support recovery or SAL generated an MCA and then couldn't
produce an error record.
0xB - INIT_ASSERT
0xC - INIT_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
0xD - INIT_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
0xE - INIT_FATAL
Not used.
2 - Address of log
3 - Size of log
4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
AMD64 Processors
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arguments:
Arg1: 0000000000000000
Arg2: ffff80003b0ddc20
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------
KEY_VALUES_STRING: 1
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 17763.1.amd64fre.rs5_release.180914-1434
SYSTEM_MANUFACTURER: MSI
SYSTEM_PRODUCT_NAME: MS-7A70
SYSTEM_SKU: Default string
SYSTEM_VERSION: 1.0
BIOS_VENDOR: American Megatrends Inc.
BIOS_VERSION: 1.70
BIOS_DATE: 07/03/2018
BASEBOARD_MANUFACTURER: MSI
BASEBOARD_PRODUCT: B250M BAZOOKA (MS-7A70)
BASEBOARD_VERSION: 1.0
DUMP_TYPE: 2
BUGCHECK_P1: 0
BUGCHECK_P2: ffff80003b0ddc20
BUGCHECK_P3: 0
BUGCHECK_P4: 0
BUGCHECK_STR: 0x9C_GenuineIntel
CPU_COUNT: 4
CPU_MHZ: d50
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 9e
CPU_STEPPING: 9
CPU_MICROCODE: 6,9e,9,0 (F,M,S,R) SIG: 8E'00000000 (cache) 8E'00000000 (init)
BLACKBOXBSD: 1 (!blackboxbsd)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
ANALYSIS_SESSION_HOST: DESKTOP-DEFL3DP
ANALYSIS_SESSION_TIME: 03-05-2019 17:57:04.0733
ANALYSIS_VERSION: 10.0.18317.1001 amd64fre
BAD_STACK_POINTER: ffff80003b0ddbe8
LAST_CONTROL_TRANSFER: from fffff80052ecd00a to fffff800525cc440
STACK_TEXT:
ffff8000`3b0ddbe8 fffff800`52ecd00a : 00000000`0000009c 00000000`00000000 ffff8000`3b0ddc20 00000000`00000000 : nt!KeBugCheckEx
ffff8000`3b0ddbf0 fffff800`52ecd481 : 00000000`00000004 ffff8000`3b0ddf50 00000000`00000000 00000000`00000004 : hal!HalpMcaReportError+0x10e
ffff8000`3b0ddd40 fffff800`52ecc69c : 00000000`00000000 ffff8000`3b0ddfd0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x131
ffff8000`3b0ddd70 fffff800`52ecd6c7 : ffffdd8d`0be69800 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
ffff8000`3b0ddda0 fffff800`526a53ab : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
ffff8000`3b0dddd0 fffff800`525dae7a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0xb
ffff8000`3b0dde00 fffff800`525dab60 : ffff8000`00000000 fffff800`525daa9d 00000000`00000001 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffff8000`3b0ddf40 fffff800`5678136f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x260
ffffc303`a8a3f6a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x1f
THREAD_SHA1_HASH_MOD_FUNC: 7c5c59ad39e6527cb43445b5353a8a9ae211ef69
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 9472cc202531629a24d6dedfb892d90388e60b79
THREAD_SHA1_HASH_MOD: 017fb57dd2c8bb08a42a859207056f83b9fd79be
FOLLOWUP_IP:
intelppm!MWaitIdle+1f
fffff800`5678136f 4585c9 test r9d,r9d
FAULT_INSTR_CODE: 75c98545
SYMBOL_STACK_INDEX: 8
SYMBOL_NAME: intelppm!MWaitIdle+1f
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: intelppm
IMAGE_NAME: intelppm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4f330253
IMAGE_VERSION: 10.0.17763.316
STACK_COMMAND: .thread ; .cxr ; kb
BUCKET_ID_FUNC_OFFSET: 1f
FAILURE_BUCKET_ID: 0x9C_GenuineIntel_STACKPTR_ERROR_intelppm!MWaitIdle
BUCKET_ID: 0x9C_GenuineIntel_STACKPTR_ERROR_intelppm!MWaitIdle
PRIMARY_PROBLEM_CLASS: 0x9C_GenuineIntel_STACKPTR_ERROR_intelppm!MWaitIdle
TARGET_TIME: 2019-03-05T09:51:46.000Z
OSBUILD: 17763
OSSERVICEPACK: 316
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: unknown_date
BUILDDATESTAMP_STR: 180914-1434
BUILDLAB_STR: rs5_release
BUILDOSVER_STR: 10.0.17763.1.amd64fre.rs5_release.180914-1434
ANALYSIS_SESSION_ELAPSED_TIME: 6e3
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x9c_genuineintel_stackptr_error_intelppm!mwaitidle
FAILURE_ID_HASH: {d82f1232-e6fd-ac41-d01e-ddeec73b684b}
Followup: MachineOwner
---------
2: kd> !blackboxbsd
Version: 168
Product type: 1
Auto advanced boot: FALSE
Advanced boot menu timeout: 30
Last boot succeeded: TRUE
Last boot shutdown: FALSE
Sleep in progrees: FALSE
Power button timestamp: 0
System running: TRUE
Connected standby in progress: FALSE
User shutdown in progress: FALSE
System shutdown in progress: FALSE
Sleep in progress: 0
Connected standby scenario instance id: 0
Connected standby entry reason: 0
Connected standby exit reason: 0
System sleep transitions to on: 0
Last reference time: 0x1d4d336792d4bb0
Last reference time checksum: 0x72f4a082
Last update boot id: 25
Boot attempt count: 1
Last boot checkpoint: TRUE
Checksum: 0xc
Last boot id: 25
Last successful shutdown boot id: 24
Last reported abnormal shutdown boot id: 24
Error info boot id: 0
Error info repeat count: 0
Error info other error count: 0
Error info code: 0
Error info other error count: 0
Power button last press time: 0
Power button cumulative press count: 0
Power button last press boot id: 0
Power button last power watchdog stage: 0
Power button watchdog armed: FALSE
Power button shutdown in progress: FALSE
Power button last release time: 0
Power button cumulative release count: 0
Power button last release boot id: 0
Power button error count: 0
Power button current connected standby phase: 0
Power button transition latest checkpoint id: 0
Power button transition latest checkpoint type: 0
Power button transition latest checkpoint sequence number: 0
2: kd> lmvm intelppm
Browse full module list
start end module name
fffff800`56780000 fffff800`567be000 intelppm # (pdb symbols) C:\ProgramData\Dbg\sym\intelppm.pdb\2B36D9ACA3A3A2421784F52213564FC81\intelppm.pdb
Loaded symbol image file: intelppm.sys
Mapped memory image file: C:\ProgramData\Dbg\sym\intelppm.sys\4F3302533e000\intelppm.sys
Image path: \SystemRoot\System32\drivers\intelppm.sys
Image name: intelppm.sys
Browse all global symbols functions data
Image was built with /Brepro flag.
Timestamp: 4F330253 (This is a reproducible build file hash, not a timestamp)
CheckSum: 0004553D
ImageSize: 0003E000
File version: 10.0.17763.316
Product version: 10.0.17763.316
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 3.7 Driver
File date: 00000000.00000000
Translations: 0409.04b0
Information from resource tables:
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: intelppm.sys
OriginalFilename: intelppm.sys
ProductVersion: 10.0.17763.316
FileVersion: 10.0.17763.316 (WinBuild.160101.0800)
FileDescription: Processor Device Driver
LegalCopyright: © Microsoft Corporation. All rights reserved.
另外剛剛又藍屏了,懷疑是Google chrome問題,請幫忙看一下
Microsoft (R) Windows Debugger Version 10.0.18317.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\030519-29328-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 17763 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 17763.1.amd64fre.rs5_release.180914-1434
Machine Name:
Kernel base = 0xfffff802`7421c000 PsLoadedModuleList = 0xfffff802`74637ad0
Debug session time: Tue Mar 5 16:32:42.917 2019 (UTC + 8:00)
System Uptime: 0 days 18:36:04.343
Loading Kernel Symbols
...............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
..............................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff802`743cf440 48894c2408 mov qword ptr [rsp+8],rcx ss:ffff8c00`3ee4ba90=0000000000000124
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffca08c23b0028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
*** WARNING: Unable to verify checksum for win32k.sys
KEY_VALUES_STRING: 1
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 17763.1.amd64fre.rs5_release.180914-1434
DUMP_TYPE: 2
BUGCHECK_P1: 0
BUGCHECK_P2: ffffca08c23b0028
BUGCHECK_P3: be000000
BUGCHECK_P4: 100110a
BUGCHECK_STR: 0x124_GenuineIntel
CPU_COUNT: 4
CPU_MHZ: d50
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 9e
CPU_STEPPING: 9
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: chrome.exe
CURRENT_IRQL: f
ANALYSIS_SESSION_HOST: DESKTOP-DEFL3DP
ANALYSIS_SESSION_TIME: 03-05-2019 16:44:10.0363
ANALYSIS_VERSION: 10.0.18317.1001 amd64fre
STACK_TEXT:
ffff8c00`3ee4ba88 fffff802`74cce667 : 00000000`00000124 00000000`00000000 ffffca0****c00`3ee4bb00 fffff802`74ccff59 : 00000000`00000728 00000000`00000001 00000000`00000000 00000000`00000000 : nt!WheaReportHwError+0x25e
ffff8c00`3ee4bb60 fffff802`74cd02de : 00000000`00000010 ffffca08`bb07aa10 ffff8c00`3ee4bd08 00000000`00000001 : hal!HalpMcaReportError+0x5d
ffff8c00`3ee4bcb0 fffff802`74cd01ba : ffffca08`bb07a750 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2
ffff8c00`3ee4bd00 fffff802`74cd0424 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda
ffff8c00`3ee4bd40 fffff802`74ccf69c : 00000000`00000000 ffff8c00`3ee4bfd0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
ffff8c00`3ee4bd70 fffff802`74cd06c7 : ffffca08`bb07a750 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
ffff8c00`3ee4bda0 fffff802`744a83ab : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
ffff8c00`3ee4bdd0 fffff802`743dde7a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0xb
ffff8c00`3ee4be00 fffff802`743ddb60 : 00000000`00000000 00000000`00000000 00000000`00000010 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffff8c00`3ee4bf40 00007ffd`e5ddd0a4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x260
00000042`39bff518 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`e5ddd0a4
THREAD_SHA****b33cb0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP: 0
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_CACHE
TARGET_TIME: 2019-03-05T08:32:42.000Z
OSBUILD: 17763
OSSERVICEPACK: 316
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: unknown_date
BUILDDATESTAMP_STR: 180914-1434
BUILDLAB_STR: rs5_release
BUILDOSVER_STR: 10.0.17763.1.amd64fre.rs5_release.180914-1434
ANALYSIS_SESSION_ELAPSED_TIME: 28b3
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_cache
FAILURE_ID_HASH: {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}
Followup: MachineOwner
---------
您好,
這是在玩游戲的時候出現的?應該是在玩游戲,猜是Web 游戲,
程式調用顯存位置的時候出現問題,顯示卡驅動可能有問題,也有可能是游戲設計本身有問題。
會不會是windows 1809版本與顯示卡驅動程式會有衝突問題
因為網上很多人都討論有關顯示卡與windows 1809的問題