Windows 1809版本 ntoskrnl.exe 經常引起藍屏

匿名
2019-02-28T03:39:52+00:00

使用64bit 系統

dmp文件:

https://drive.google.com/file/d/1Lh00vXkU1Mz5mXRjhUEfz2iCBMBEcyZr/view?usp=sharing

試過以下方法:

-清理灰塵,重新插入RAM,CPU,顯示卡

-更新驅動

-更新windows系統

-更新BIOS

-通過memtest 完全測試,所以應該RAM沒問題吧

電腦配置

顯示卡:GTX 1060

Motherboard: MSI b250m bazooka

CPU: I5-7500

Ram: Kingston ddr4 8gb 2400mhz X2

Power supply: Antec 550w 銅

請問可以如何解決呢

Windows for home | Windows 10 | 效能與系統故障

鎖定的問題。 此問題已從 Microsoft 支援服務社群移轉。 您可以對其是否有幫助進行投票,但無法對問題新增註解或回覆,或進行追蹤。

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13 個回答

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  1. 匿名
    2019-03-06T03:40:39+00:00

    好的,我再檢查一次CPU

    我試過用Windows 1803的版本還是有類似的情況,所以應該不關Windows事

    除了CPU外,主機板接觸不良是不是也有可能呢,我打算一次過拿去送修了

    此回答有幫助嗎?

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  2. 匿名
    2019-03-06T03:09:25+00:00

    您好,

    兩個日志基本一致,看問題都是從CPU 硬體錯誤檢測構架出來的,

    一個硬體端口錯誤,一個函數異常錯誤引發 hard reboot。

    hal!HalpMcaReportError
    

    不知道您之前有沒有觸碰過CPU 會不會是沒有放好,但是目前日志顯示是硬體方面存在問題。

    如果認爲還是驅動與Windows 10 的 1809 不相容,那麽可以嘗試安裝舊版系統看看有沒有問題。

    此回答有幫助嗎?

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  3. 匿名
    2019-03-05T10:10:29+00:00

    剛把顯示卡拆下來,用內顯跑遊戲,跑了一會出現machine check exception,那事情有趣了,硬碟已經用HD TUNE檢查一次沒有壞軌

    RAM 我分開2條各用一次還是有藍屏,(有一條還是新買的)

    那麼剩下來應該只有驅動程式問題或是主機版吧,也有可能是1809的版本問題,以前的版本也沒那麼多怪事

    我不太相信伯是CPU壞,因為CPU壞的機率太低了吧,我沒超頻而且整部電腦只是跑了一半多年。

    Microsoft (R) Windows Debugger Version 10.0.18317.1001 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    Loading Dump File [C:\Windows\Minidump\030519-27484-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    ************* Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       srv*
    Symbol search path is: srv*
    Executable search path is: 
    Windows 10 Kernel Version 17763 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 17763.1.amd64fre.rs5_release.1****1
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..................................
    Loading User Symbols
    Loading unloaded module list
    ........
    For analysis of this file, run !analyze -v
    nt!KeBugCheckEx:
    fffff****000`3b0ddbf0=000000000000009c
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MACHINE_CHECK_EXCEPTION (9c)
    A fatal Machine Check Exception has occurred.
    KeBugCheckEx parameters;
        x86 Processors
            If the processor has ONLY MCE feature available (For example Intel
            Pentium), the parameters are:
            1 - Low  32 bits of P5_MC_TYPE MSR
            2 - Address of MCA_EXCEPTION structure
            3 - High 32 bits of P5_MC_ADDR MSR
            4 - Low  32 bits of P5_MC_ADDR MSR
            If the processor also has MCA feature available (For example Intel
            Pentium Pro), the parameters are:
            1 - Bank number
            2 - Address of MCA_EXCEPTION structure
            3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
            4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
        IA64 Processors
            1 - Bugcheck Type
                1 - MCA_ASSERT
                2 - MCA_GET_STATEINFO
                    SAL returned an error for SAL_GET_STATEINFO while processing MCA.
                3 - MCA_CLEAR_STATEINFO
                    SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
                4 - MCA_FATAL
                    FW reported a fatal MCA.
                5 - MCA_NONFATAL
                    SAL reported a recoverable MCA and we don't support currently
                    support recovery or SAL generated an MCA and then couldn't
                    produce an error record.
                0xB - INIT_ASSERT
                0xC - INIT_GET_STATEINFO
                      SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
                0xD - INIT_CLEAR_STATEINFO
                      SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
                0xE - INIT_FATAL
                      Not used.
            2 - Address of log
            3 - Size of log
            4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
        AMD64 Processors
            1 - Bank number
            2 - Address of MCA_EXCEPTION structure
            3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
            4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
    Arguments:
    Arg1: 0000000000000000
    Arg2: ffff80003b0ddc20
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    KEY_VALUES_STRING: 1
    
    PROCESSES_ANALYSIS: 1
    
    SERVICE_ANALYSIS: 1
    
    STACKHASH_ANALYSIS: 1
    
    TIMELINE_ANALYSIS: 1
    
    DUMP_CLASS: 1
    
    DUMP_QUALIFIER: 400
    
    BUILD_VERSION_STRING:  17763.1.amd64fre.rs5_release.180914-1434
    
    SYSTEM_MANUFACTURER:  MSI
    
    SYSTEM_PRODUCT_NAME:  MS-7A70
    
    SYSTEM_SKU:  Default string
    
    SYSTEM_VERSION:  1.0
    
    BIOS_VENDOR:  American Megatrends Inc.
    
    BIOS_VERSION:  1.70
    
    BIOS_DATE:  07/03/2018
    
    BASEBOARD_MANUFACTURER:  MSI
    
    BASEBOARD_PRODUCT:  B250M BAZOOKA (MS-7A70)
    
    BASEBOARD_VERSION:  1.0
    
    DUMP_TYPE:  2
    
    BUGCHECK_P1: 0
    
    BUGCHECK_P2: ffff80003b0ddc20
    
    BUGCHECK_P3: 0
    
    BUGCHECK_P4: 0
    
    BUGCHECK_STR:  0x9C_GenuineIntel
    
    CPU_COUNT: 4
    
    CPU_MHZ: d50
    
    CPU_VENDOR:  GenuineIntel
    
    CPU_FAMILY: 6
    
    CPU_MODEL: 9e
    
    CPU_STEPPING: 9
    
    CPU_MICROCODE: 6,9e,9,0 (F,M,S,R)  SIG: 8E'00000000 (cache) 8E'00000000 (init)
    
    BLACKBOXBSD: 1 (!blackboxbsd)
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  f
    
    ANALYSIS_SESSION_HOST:  DESKTOP-DEFL3DP
    
    ANALYSIS_SESSION_TIME:  03-05-2019 17:57:04.0733
    
    ANALYSIS_VERSION: 10.0.18317.1001 amd64fre
    
    BAD_STACK_POINTER:  ffff80003b0ddbe8
    
    LAST_CONTROL_TRANSFER:  from fffff80052ecd00a to fffff800525cc440
    
    STACK_TEXT:  
    ffff8000`3b0ddbe8 fffff800`52ecd00a : 00000000`0000009c 00000000`00000000 ffff8000`3b0ddc20 00000000`00000000 : nt!KeBugCheckEx
    ffff8000`3b0ddbf0 fffff800`52ecd481 : 00000000`00000004 ffff8000`3b0ddf50 00000000`00000000 00000000`00000004 : hal!HalpMcaReportError+0x10e
    ffff8000`3b0ddd40 fffff800`52ecc69c : 00000000`00000000 ffff8000`3b0ddfd0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x131
    ffff8000`3b0ddd70 fffff800`52ecd6c7 : ffffdd8d`0be69800 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
    ffff8000`3b0ddda0 fffff800`526a53ab : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
    ffff8000`3b0dddd0 fffff800`525dae7a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0xb
    ffff8000`3b0dde00 fffff800`525dab60 : ffff8000`00000000 fffff800`525daa9d 00000000`00000001 00000000`00000000 : nt!KxMcheckAbort+0x7a
    ffff8000`3b0ddf40 fffff800`5678136f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x260
    ffffc303`a8a3f6a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x1f
    
    THREAD_SHA1_HASH_MOD_FUNC:  7c5c59ad39e6527cb43445b5353a8a9ae211ef69
    
    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  9472cc202531629a24d6dedfb892d90388e60b79
    
    THREAD_SHA1_HASH_MOD:  017fb57dd2c8bb08a42a859207056f83b9fd79be
    
    FOLLOWUP_IP: 
    intelppm!MWaitIdle+1f
    fffff800`5678136f 4585c9          test    r9d,r9d
    
    FAULT_INSTR_CODE:  75c98545
    
    SYMBOL_STACK_INDEX:  8
    
    SYMBOL_NAME:  intelppm!MWaitIdle+1f
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: intelppm
    
    IMAGE_NAME:  intelppm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f330253
    
    IMAGE_VERSION:  10.0.17763.316
    
    STACK_COMMAND:  .thread ; .cxr ; kb
    
    BUCKET_ID_FUNC_OFFSET:  1f
    
    FAILURE_BUCKET_ID:  0x9C_GenuineIntel_STACKPTR_ERROR_intelppm!MWaitIdle
    
    BUCKET_ID:  0x9C_GenuineIntel_STACKPTR_ERROR_intelppm!MWaitIdle
    
    PRIMARY_PROBLEM_CLASS:  0x9C_GenuineIntel_STACKPTR_ERROR_intelppm!MWaitIdle
    
    TARGET_TIME:  2019-03-05T09:51:46.000Z
    
    OSBUILD:  17763
    
    OSSERVICEPACK:  316
    
    SERVICEPACK_NUMBER: 0
    
    OS_REVISION: 0
    
    SUITE_MASK:  272
    
    PRODUCT_TYPE:  1
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 10
    
    OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS
    
    OS_LOCALE:  
    
    USER_LCID:  0
    
    OSBUILD_TIMESTAMP:  unknown_date
    
    BUILDDATESTAMP_STR:  180914-1434
    
    BUILDLAB_STR:  rs5_release
    
    BUILDOSVER_STR:  10.0.17763.1.amd64fre.rs5_release.180914-1434
    
    ANALYSIS_SESSION_ELAPSED_TIME:  6e3
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0x9c_genuineintel_stackptr_error_intelppm!mwaitidle
    
    FAILURE_ID_HASH:  {d82f1232-e6fd-ac41-d01e-ddeec73b684b}
    
    Followup:     MachineOwner
    ---------
    
    2: kd> !blackboxbsd
    Version: 168
    Product type: 1
    
    Auto advanced boot: FALSE
    Advanced boot menu timeout: 30
    Last boot succeeded: TRUE
    Last boot shutdown: FALSE
    Sleep in progrees: FALSE
    
    Power button timestamp: 0
    System running: TRUE
    Connected standby in progress: FALSE
    User shutdown in progress: FALSE
    System shutdown in progress: FALSE
    Sleep in progress: 0
    Connected standby scenario instance id: 0
    Connected standby entry reason: 0
    Connected standby exit reason: 0
    System sleep transitions to on: 0
    Last reference time: 0x1d4d336792d4bb0
    Last reference time checksum: 0x72f4a082
    Last update boot id: 25
    
    Boot attempt count: 1
    Last boot checkpoint: TRUE
    Checksum: 0xc
    Last boot id: 25
    Last successful shutdown boot id: 24
    Last reported abnormal shutdown boot id: 24
    
    Error info boot id: 0
    Error info repeat count: 0
    Error info other error count: 0
    Error info code: 0
    Error info other error count: 0
    
    Power button last press time: 0
    Power button cumulative press count: 0
    Power button last press boot id: 0
    Power button last power watchdog stage: 0
    Power button watchdog armed: FALSE
    Power button shutdown in progress: FALSE
    Power button last release time: 0
    Power button cumulative release count: 0
    Power button last release boot id: 0
    Power button error count: 0
    Power button current connected standby phase: 0
    Power button transition latest checkpoint id: 0
    Power button transition latest checkpoint type: 0
    Power button transition latest checkpoint sequence number: 0
    2: kd> lmvm intelppm
    Browse full module list
    start             end                 module name
    fffff800`56780000 fffff800`567be000   intelppm # (pdb symbols)          C:\ProgramData\Dbg\sym\intelppm.pdb\2B36D9ACA3A3A2421784F52213564FC81\intelppm.pdb
        Loaded symbol image file: intelppm.sys
        Mapped memory image file: C:\ProgramData\Dbg\sym\intelppm.sys\4F3302533e000\intelppm.sys
        Image path: \SystemRoot\System32\drivers\intelppm.sys
        Image name: intelppm.sys
        Browse all global symbols  functions  data
        Image was built with /Brepro flag.
        Timestamp:        4F330253 (This is a reproducible build file hash, not a timestamp)
        CheckSum:         0004553D
        ImageSize:        0003E000
        File version:     10.0.17763.316
        Product version:  10.0.17763.316
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        Information from resource tables:
            CompanyName:      Microsoft Corporation
            ProductName:      Microsoft® Windows® Operating System
            InternalName:     intelppm.sys
            OriginalFilename: intelppm.sys
            ProductVersion:   10.0.17763.316
            FileVersion:      10.0.17763.316 (WinBuild.160101.0800)
            FileDescription:  Processor Device Driver
            LegalCopyright:   © Microsoft Corporation. All rights reserved.
    

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  4. 匿名
    2019-03-05T08:49:17+00:00

    另外剛剛又藍屏了,懷疑是Google chrome問題,請幫忙看一下

    Microsoft (R) Windows Debugger Version 10.0.18317.1001 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    Loading Dump File [C:\Windows\Minidump\030519-29328-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    ************* Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       srv*
    Symbol search path is: srv*
    Executable search path is: 
    Windows 10 Kernel Version 17763 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 17763.1.amd64fre.rs5_release.180914-1434
    Machine Name:
    Kernel base = 0xfffff802`7421c000 PsLoadedModuleList = 0xfffff802`74637ad0
    Debug session time: Tue Mar  5 16:32:42.917 2019 (UTC + 8:00)
    System Uptime: 0 days 18:36:04.343
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..................................................
    Loading User Symbols
    Loading unloaded module list
    ..............................
    For analysis of this file, run !analyze -v
    nt!KeBugCheckEx:
    fffff802`743cf440 48894c2408      mov     qword ptr [rsp+8],rcx ss:ffff8c00`3ee4ba90=0000000000000124
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffca08c23b0028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    *** WARNING: Unable to verify checksum for win32k.sys
    
    KEY_VALUES_STRING: 1
    
    PROCESSES_ANALYSIS: 1
    
    SERVICE_ANALYSIS: 1
    
    STACKHASH_ANALYSIS: 1
    
    TIMELINE_ANALYSIS: 1
    
    DUMP_CLASS: 1
    
    DUMP_QUALIFIER: 400
    
    BUILD_VERSION_STRING:  17763.1.amd64fre.rs5_release.180914-1434
    
    DUMP_TYPE:  2
    
    BUGCHECK_P1: 0
    
    BUGCHECK_P2: ffffca08c23b0028
    
    BUGCHECK_P3: be000000
    
    BUGCHECK_P4: 100110a
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CPU_COUNT: 4
    
    CPU_MHZ: d50
    
    CPU_VENDOR:  GenuineIntel
    
    CPU_FAMILY: 6
    
    CPU_MODEL: 9e
    
    CPU_STEPPING: 9
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  f
    
    ANALYSIS_SESSION_HOST:  DESKTOP-DEFL3DP
    
    ANALYSIS_SESSION_TIME:  03-05-2019 16:44:10.0363
    
    ANALYSIS_VERSION: 10.0.18317.1001 amd64fre
    
    STACK_TEXT:  
    ffff8c00`3ee4ba88 fffff802`74cce667 : 00000000`00000124 00000000`00000000 ffffca0****c00`3ee4bb00 fffff802`74ccff59 : 00000000`00000728 00000000`00000001 00000000`00000000 00000000`00000000 : nt!WheaReportHwError+0x25e
    ffff8c00`3ee4bb60 fffff802`74cd02de : 00000000`00000010 ffffca08`bb07aa10 ffff8c00`3ee4bd08 00000000`00000001 : hal!HalpMcaReportError+0x5d
    ffff8c00`3ee4bcb0 fffff802`74cd01ba : ffffca08`bb07a750 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2
    ffff8c00`3ee4bd00 fffff802`74cd0424 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda
    ffff8c00`3ee4bd40 fffff802`74ccf69c : 00000000`00000000 ffff8c00`3ee4bfd0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
    ffff8c00`3ee4bd70 fffff802`74cd06c7 : ffffca08`bb07a750 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
    ffff8c00`3ee4bda0 fffff802`744a83ab : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
    ffff8c00`3ee4bdd0 fffff802`743dde7a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0xb
    ffff8c00`3ee4be00 fffff802`743ddb60 : 00000000`00000000 00000000`00000000 00000000`00000010 00000000`00000000 : nt!KxMcheckAbort+0x7a
    ffff8c00`3ee4bf40 00007ffd`e5ddd0a4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x260
    00000042`39bff518 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`e5ddd0a4
    
    THREAD_SHA****b33cb0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    STACK_COMMAND:  .thread ; .cxr ; kb
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    PRIMARY_PROBLEM_CLASS:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    TARGET_TIME:  2019-03-05T08:32:42.000Z
    
    OSBUILD:  17763
    
    OSSERVICEPACK:  316
    
    SERVICEPACK_NUMBER: 0
    
    OS_REVISION: 0
    
    SUITE_MASK:  272
    
    PRODUCT_TYPE:  1
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 10
    
    OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS
    
    OS_LOCALE:  
    
    USER_LCID:  0
    
    OSBUILD_TIMESTAMP:  unknown_date
    
    BUILDDATESTAMP_STR:  180914-1434
    
    BUILDLAB_STR:  rs5_release
    
    BUILDOSVER_STR:  10.0.17763.1.amd64fre.rs5_release.180914-1434
    
    ANALYSIS_SESSION_ELAPSED_TIME:  28b3
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache
    
    FAILURE_ID_HASH:  {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}
    
    Followup:     MachineOwner
    ---------
    

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  5. 匿名
    2019-03-05T03:43:11+00:00

    您好,

    這是在玩游戲的時候出現的?應該是在玩游戲,猜是Web 游戲,

    程式調用顯存位置的時候出現問題,顯示卡驅動可能有問題,也有可能是游戲設計本身有問題。

    會不會是windows 1809版本與顯示卡驅動程式會有衝突問題

    因為網上很多人都討論有關顯示卡與windows 1809的問題

    此回答有幫助嗎?

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