Refund Request for PDF Reader Pro｜Order No. 3510731667

Question

Refund Request for PDF Reader Pro｜Order No. 3510731667

家弘陳 0

Dear Support Team,

I am writing to request a refund for PDF Reader Pro, which I purchased on January 5 as a one-time purchase for NTD 1,359.

Order Number: 3510731667 Payment Method: Visa ****4700

After using the software, I found that it does not meet my expectations and does not suit my actual usage needs. Therefore, I have decided not to continue using the product and would like to request a refund.

Please let me know if you require any additional information from my side to process this request.

Thank you for your time and assistance.

Kind regards, Leo

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Answer 1

GsN5034 - IA 79,595 獨立顧問

你好

你联系到你所在地区的Microsoft Store支持了吗？

请点击下面的链接，然后扩展亚洲，拨打您所在地区列出的支持电话。

Microsoft Store 购买的说明

家弘陳 0 信譽點數

2026-01-06T14:56:07.1066667+00:00

Dear Support Team,

Thank you for your reply.

I tried calling the Microsoft Store support number for Taiwan (+886 (0)801128000), but the call could not be connected. I would appreciate it if you could please contact me directly regarding this refund request.

Here are my contact details:

Phone: +886 RED ACT ED Email: for@privacy

Thank you very much for your assistance, and I look forward to your reply.

Kind regards, Leo

Answer 2

GsN5034 - IA 79,595 獨立顧問

您好，感谢您联系Microsoft问答。要退回从Microsoft Store购买的商品，请前往您的Microsoft订单历史页面并在那里发起退货。

https://account.microsoft.com/billing/orders

在列表中选择您的订单，然后点击退货。

请注意，并非所有市场都提供在线退货。如果您无法在线申请退货，请点击此处联系销售支持：

Microsoft Store 购买的说明

家弘陳 0 信譽點數

2026-01-05T10:53:07.8166667+00:00

Dear,

Thank you for your reply.

I can confirm that I am able to see the order in my account; however, I do not see any refund option or refund button for this purchase.

Could you please assist me with the refund process, or advise how I can proceed?

Thank you very much for your help.

Kind regards, Leo