帳號被鎖住，無法收到安全驗證碼，想請問有什麼方法？

Hi 31136600,

Thank you for posting to Microsoft Q&A Forum,

I understand you are unable to access your mailbox because it’s locked and requires a security code. However, the verification email is also locked, and submitting the recovery form has not resolved the issue.

Please try the following steps:

Use the Microsoft Account Recovery Form

You are already submitted it, but make sure to include as much accurate info as possible — past passwords, folder names, contacts, and subjects of recent emails.

Here is the form: Recover your account

Try the Account Reinstatement Form  

If your account was locked due to suspicious activity or a violation of terms, this form is a separate route: Account Reinstatement Request

Try the Sign-in Helper Tool:

Microsoft offers a Sign-in Assistant designed to help users navigate typical login troubles, such as verification issues. If further help is needed, you can reach out directly to Sign-In Helper

Update Security Info (if possible)

If you still have access to your Microsoft account on another device, go to Security Settings and try updating your recovery email or phone number.

Note: changes may take up to 30 days to take effect.

Wait 24–48 Hours Between Attempts   

If you have tried multiple times in a short period, Microsoft’s system might temporarily block further recovery attempts. Giving it a little time can help.

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Please feel free to let me know if you have any further updates, thanks

Best Regards,

Chloe | Microsoft Q&A Support Specialist