I was charged for a Microsoft 365 subscription on my credit card, but I cannot identify which Microsoft account

Question

I was charged for a Microsoft 365 subscription on my credit card, but I cannot identify which Microsoft account

HPBS 0

I was charged for a Microsoft 365 subscription on my credit card, but I cannot identify which Microsoft account this subscription is linked to. Please help me investigate the charge, identify the related account or order, cancel the recurring billing, and request a refund if possible.

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2 个答案

你的答案

Answer 1

davidw 16,740

这是你收到的通知邮件吗？

看提示，你信用卡关联的Microsoft 365商业基础订阅版，昨天扣费续订了。

davidw 16,740 信誉分

2026-05-31T03:46:11.5233333+00:00

账号信息显示的企业名称，你不清楚吗？

万一确定与该企业完全无关，是信用卡被盗刷，建议立即联系发卡中心，请求其立即取消支付。这是最有效的办法。

如果确认是自己去年的订阅，只是不再打算续订，希望取消新的订阅，那么建议登录admin center处理。

倘若唯一全局管理员账户也无法登入的话，则只有临时创建一个试用租户，然后登录admin center提交支持工单。

Answer 2

Hi @HPBS,

Thank you for posting your question in the Microsoft Q&A forum.

I understand that you were charged for a Microsoft 365 subscription on your credit card, but you’re unable to identify which Microsoft account the subscription is associated with.

I have shared some information with you via private message please take a moment to review it at your convenience.
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Kindly note that private messages are only visible to moderators, so your personal or organizational information remains secure.

Thank you again for your time and understanding. While my initial response may not yet fully resolve the issue, I’d like to gather a few additional details to assist you more effectively.

I truly appreciate your patience and look forward to your response.

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