I was charged for a Microsoft 365 subscription on my credit card, but I cannot identify which Microsoft account

HPBS 0 信誉分
2026-05-31T03:01:15.5233333+00:00

I was charged for a Microsoft 365 subscription on my credit card, but I cannot identify which Microsoft account this subscription is linked to. Please help me investigate the charge, identify the related account or order, cancel the recurring billing, and request a refund if possible.

[Moderator note: Personally Identifiable Information removed]

 

Microsoft 365 和 Office | 订阅、帐户、计费 | 商业版 | Windows
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  1. 匿名
    2026-05-31T11:39:25.37+00:00

    Hi @HPBS, 

    Thank you for posting your question in the Microsoft Q&A forum. 

    I understand that you were charged for a Microsoft 365 subscription on your credit card, but you’re unable to identify which Microsoft account the subscription is associated with. 

    I have shared some information with you via private message please take a moment to review it at your convenience. 
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    Kindly note that private messages are only visible to moderators, so your personal or organizational information remains secure. 

    Thank you again for your time and understanding. While my initial response may not yet fully resolve the issue, I’d like to gather a few additional details to assist you more effectively. 

    I truly appreciate your patience and look forward to your response. 


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread  

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  2. davidw 16,740 信誉分
    2026-05-31T03:37:56.4233333+00:00

    这是你收到的通知邮件吗?

    看提示,你信用卡关联的Microsoft 365商业基础订阅版,昨天扣费续订了。

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