Help with invoices and account access

Question

Help with invoices and account access

Nina Strömberg 0

I wonder if anyone else has experienced the following issue:

I used to receive my Microsoft invoices by email, but since the beginning of 2025 I no longer receive any invoices, even though my card is still being charged regularly.

When I log in to my Microsoft accounts, both of them show that I have no active subscriptions at all.

Despite this, charges continue to appear on my bank account every month.

I have tried contacting Microsoft support by phone, but after several hours in the queue I have not been able to reach anyone.

Has anyone else had this issue, and how did you solve it? Could it be linked to a third account that I am not aware of?

Any advice or guidance would be very much appreciated.

Thank you!

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Answer 1

Hey there! Nice to meet you!

Based on your description, the monthly subscription renewal is active on a different account.

Kindly confirm the transaction details first by signing in to all of your Microsoft accounts in order to locate the charge on account.microsoft.com > Order History > select the date range when you received the charge.

If it doesn't show up, the charge may have been from a family member or a friend who might have your payment card added/linked to their accounts. Please check their accounts' Order History.

You may follow the guide through the official Microsoft website to investigate the charge from Microsoft through this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction and if this is an unwanted renewal, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

Phone Support: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your kindness and understanding! Please let me know if you need anything else.

Best regards,

Darhyl