Event Viewer id 10111 and 10110

Hi Pynkvortex,

Thanks for getting back to us!

As you say that you've done more or less everything including new headset, I'd say it may be worth with another format, and re-installation if you're up for it. If the issue persists after that, the issue is Hardware related, and may have to do with the USB Ports, or the Motherboard.

What you can do, is to preform a stress test on the PC, in order to see if that can provide enough data on what it is that is going on when it's freezing and/or disconnecting. The manufacturer of your motherboard may have software available for download, that can preform tests on your hardware.

Please let me know if there is anything else we can do for you, or if you have any further questions.

Have a great evening! 😊

Best regards

Ramses

Thanks for the files! We had a look and the last error recorded there was on the 2nd of August and as I understand you, the device has been freezing after that point as well. Since Windows doesn't register any errors after the 2nd of August but the device keeps freezing, this indicates that the problem is hardware related.

What I recommend is that you contact the device manufacturer about this to stress test the components and get further support with this issue. You can also try to format the device and reinstall Windows again but from your original post I understand that you have already tried this without success so it may be better to contact the manufacturer straight away.

If there is anything else we can do here, just let me know. Have a nice day!😊

/Daniel_Hel

Razer said that it was an internal issue with my headset so I got a new pair sent to me, but it crashed even when i didn't have my headset plugged in, but when i plugged in my new headset it crash and event id 10111 and 10110 are back

Thanks for the files! We had a look and the last error recorded there was on the 2nd of August and as I understand you, the device has been freezing after that point as well. Since Windows doesn't register any errors after the 2nd of August but the device keeps freezing, this indicates that the problem is hardware related.

What I recommend is that you contact the device manufacturer about this to stress test the components and get further support with this issue. You can also try to format the device and reinstall Windows again but from your original post I understand that you have already tried this without success so it may be better to contact the manufacturer straight away.

If there is anything else we can do here, just let me know. Have a nice day!😊

/Daniel_Hel

Hi Pynkvortex,

Great that you got in touch with Razer and that they will send you a new headset!

About the computer freezing, so you had no events in the Event Viewer related to that, how about in MSinfo32? Is there anything there from when it happened? If you are unsure, you can send me the file like last time and I will have a look. 😊

Have you made any changes to the BIOS/UEFI on the device like overclocking, change the settings for the Power Supply Unit or something like that?

/Daniel_Hel

I sent you a link to the files. And I have not messed around in my BIOS, or changed some power settings, not to my knowledge at least.

Hi Pynkvortex,

Great that you got in touch with Razer and that they will send you a new headset!

About the computer freezing, so you had no events in the Event Viewer related to that, how about in MSinfo32? Is there anything there from when it happened? If you are unsure, you can send me the file like last time and I will have a look. 😊

Have you made any changes to the BIOS/UEFI on the device like overclocking, change the settings for the Power Supply Unit or something like that?

/Daniel_Hel