Computer won't turn off when pressing "Shut down", have to use power button

Anonym
2023-11-23T07:35:48+00:00

Me and several of our users have been having this problem on HP laptops with Windows 10 and 11. When trying to turn off the computer with the "Shut down" option in the Start menu, it gets stuck on "Shutting down" with the fans still running, sometimes for more than 40 minutes. The only way we've been able to properly turn them off is by pressing and holding the power button.

We've tried to fix it by installing new BIOS drivers from HP, and this solved the issue for a few days, but now this fix has stopped working for several users. We would like a more permanent solution to make sure this problem doesn't come back or cause more issues.

Windows för hemmet | Windows 11 | Strömsparläge och ström på, av

Låst fråga. Den här frågan har migrerats från Microsoft Support Community. Du kan rösta på om det är till hjälp, men du kan inte lägga till kommentarer eller svar eller följa frågan.

0 kommentarer

8 svar

Sortera efter: Mest användbara
Mest användbara Nyast Äldst
  1. DaveM121 938.5K Ryktespoäng Oberoende rådgivare
    2023-11-23T14:55:18+00:00

    Do you have a lot of software running in the background or some 3rd party cloud or backup software running in the background?

    Var det här svaret till hjälp?

    1 person tyckte att det här svaret var användbart.
    0 kommentarer
  2. DaveM121 938.5K Ryktespoäng Oberoende rådgivare
    2023-11-23T08:12:20+00:00

    Hi, I am Dave, I will help you with this.

    Open the old Control Panel (not the settings app)

    At the top of the old Control Panel, set view to icons

    Open Power Options

    On the left, click 'Choose what the power buttons do'

    At the top right, click 'Change settings that are currently unavailable'

    Under 'Shutdown settings' disable 'Turn on fast startup'

    Save that and close Control Panel, then restart (not shut down) your laptop to apply that change.

    Var det här svaret till hjälp?

    1 person tyckte att det här svaret var användbart.
    0 kommentarer
  3. Anonym
    2023-11-23T14:47:06+00:00

    Hi,

    This fix seems to have been a partial success. The shut-down now seems to work, but it takes around 5-10 minutes to complete. If there are any ways to make this time shorter it would be greatly appreciated.

    Kind Regards,

    E.W.

    Var det här svaret till hjälp?

    0 kommentarer
  4. DaveM121 938.5K Ryktespoäng Oberoende rådgivare
    2023-11-23T09:11:04+00:00

    Hi E.W., download this registry file:

    https://www.elevenforum.com/attachments/turn_of...

    Right click that reg file and select 'Merge', then confirm the merge.

    Restart your PC to apply that change

    That will have disabled the Fast Startup setting

    if you ever want to re-enable Fast Startup, you can use this registry file:

    https://www.elevenforum.com/attachments/turn_on...

    ________________________________________________________

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    .

    Var det här svaret till hjälp?

    0 kommentarer
  5. Anonym
    2023-11-23T09:03:44+00:00

    Hi Dave,

    Thank you for your reply. Unfortunately, I can't seem to find the 'Turn on fast startup' setting under Shutdown settings. Is there another way to disable it, or something that has the same effect?

    Kind regards,

    E.W.

    Var det här svaret till hjälp?

    0 kommentarer