minha conta da microsoft foi roubada

eu clico no link e agora esta aparecendo isso

eu tentei colocar uma imagem mas aparece um getaway e um error 504

Atualize sua página e tente novamente.

emily, consegui pelo link q você mandou embaixo, esta aparencendo aquele formulario que mencionou

porém esta indo pelo support xbox tem algum problema?

Sim, o formulário Recuperar Minha Conta está sendo revisado pela equipe de branding do Xbox, porque muitos takes de conta miram em contas Microsoft que têm Xbox Game Pass ou compras, isso não significa que sua conta precise ter produto Xbox para que eles considerem ajudar, mas isso está sendo gerenciado por esse departamento.

emily, esta pedindo o ID do dispositivo

também gostaria de saber onde coloco meus videos e imagens que comprovam que eu sou o dono da conta

Para ID de Dispositivo, você pode usar a instrução aqui: https://support.microsoft.com/pt-br/accounts-billing/manage/guidance-notes-for-the-microsoft-account-recovery-form

Este formulário não suporta capturas de tela ou vídeos. No entanto, se depois a equipe responder e pedir mais informações, você pode fornecer essas informações.

okay encontrei agora vou enviar o formulario

obrigado emily, agora tenho que esperar 72 horas certo?

Pelo menos 72 horas. Outro dia, outra usuária que ajudei recebeu um e-mail de confirmação avisando que seriam 5 dias úteis. Então essa é só uma referência aproximada.

Você deixou um endereço de e-mail de contato que pode acessar, e eles podem entrar em contato com você, certo? Você deveria pelo menos receber um e-mail de confirmação primeiro, de preferência dentro das próximas 24 horas.

sim, eu deixei esse email q estou usando para o contato

Ok, ótimo. Agora só falta esperar. Desejo boa sorte!

Thank you for everything Emily, you are a great employee.

De nada.

emily i receive the email, i should reply or do the form?

O que diz o e-mail?

Hello ,

We need additional information to investigate your case. Please share as much information as possible to help us verify account ownership.

Please submit an Account Recovery Form . If you submitted your information directly to Microsoft Account Access Support and we were unable to successfully validate the account, you will receive a nine-digit reference number.

• Account recovery reference number:
• The alternate email address you supplied in your online account recovery form.

IP Address

List your IP address from a location where you accessed the account successfully in the past. If you have accessed the account from multiple locations or devices, you may want to provide more than one IP address.

An IP address beginning in 192.168 or 10.0 is your internal network IP address and is not valid for entry. To gather this information, search for "What is my IP".

1.  
2.  
3.  

Payment Information Used for Purchases on the Account

Provide up to three payment methods used for purchases on the account. Please do not include your full card number.

• Payment Method 1
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:
• Payment Method 2
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:
• Payment Method 3
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:

Account Contents and Proof of Purchase

Please provide up to three of each of the following for any games, subscriptions, or other items purchased and added to your account.

Names of Games, Subscriptions, or Other Content on the Account:

1.  
2.  
3.  

Proof of Purchase: Attach photos of order confirmations, receipts, or transaction IDs for up to three recent purchases on the account. Order confirmations and receipts must clearly show the item purchased, purchase date, and purchase amount.

Basic Account Information

• Name:
• Date of Birth:
• Country/Region:
• Region/Province/State:
• Zip/Postcode:

Xbox Information

If you are not an Xbox user, you may skip this section. If you use this account for Xbox, please provide the following:

• Gamertag:
• Xbox Console Serial Number*:
• Xbox Network Device ID**:

*To find your Xbox Console Serial Number:

• Your console serial number can be found on a sticker located on the bottom or back of the console.
• Alternatively, navigate to Profile & System > Settings > System > Console Info on the console.

**To find your Xbox Network Device ID:

• On an Xbox console, navigate to Profile & System > Settings > System > Console Info.
• On a Windows PC, open the Xbox app and navigate to Settings > About > Device > Xbox Network Device ID. If you cannot access the Xbox app, go to Settings > Privacy & Security > Diagnostics & Feedback > View Diagnostic Data, search for "xbl", and use the value labeled "did".

Account History

• Account creation date:
• Last time you logged into the account:
• Last time you changed your password:
• Additional contact email address or phone number associated with the account:

1.  
2.  
3.  

Sincerely,

Microsoft Customer Support

Microsoft Privacy Statement  |  Microsoft Services Agreement

Legal Disclaimer: The information contained in this message may be privileged and confidential. It is intended only for the individual or entity to whom it is addressed. If you are not the intended recipient, any distribution or use of this message is prohibited. If you received this message in error, please notify the sender and delete all copies.Hello ,

We need additional information to investigate your case. Please share as much information as possible to help us verify account ownership.

Please submit an Account Recovery Form . If you submitted your information directly to Microsoft Account Access Support and we were unable to successfully validate the account, you will receive a nine-digit reference number.

• Account recovery reference number:
• The alternate email address you supplied in your online account recovery form.

IP Address

List your IP address from a location where you accessed the account successfully in the past. If you have accessed the account from multiple locations or devices, you may want to provide more than one IP address.

An IP address beginning in 192.168 or 10.0 is your internal network IP address and is not valid for entry. To gather this information, search for "What is my IP".

1.  
2.  
3.  

Payment Information Used for Purchases on the Account

Provide up to three payment methods used for purchases on the account. Please do not include your full card number.

• Payment Method 1
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:
• Payment Method 2
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:
• Payment Method 3
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:

Account Contents and Proof of Purchase

Please provide up to three of each of the following for any games, subscriptions, or other items purchased and added to your account.

Names of Games, Subscriptions, or Other Content on the Account:

1.  
2.  
3.  

Proof of Purchase: Attach photos of order confirmations, receipts, or transaction IDs for up to three recent purchases on the account. Order confirmations and receipts must clearly show the item purchased, purchase date, and purchase amount.

Basic Account Information

• Name:
• Date of Birth:
• Country/Region:
• Region/Province/State:
• Zip/Postcode:

Xbox Information

If you are not an Xbox user, you may skip this section. If you use this account for Xbox, please provide the following:

• Gamertag:
• Xbox Console Serial Number*:
• Xbox Network Device ID**:

*To find your Xbox Console Serial Number:

• Your console serial number can be found on a sticker located on the bottom or back of the console.
• Alternatively, navigate to Profile & System > Settings > System > Console Info on the console.

**To find your Xbox Network Device ID:

• On an Xbox console, navigate to Profile & System > Settings > System > Console Info.
• On a Windows PC, open the Xbox app and navigate to Settings > About > Device > Xbox Network Device ID. If you cannot access the Xbox app, go to Settings > Privacy & Security > Diagnostics & Feedback > View Diagnostic Data, search for "xbl", and use the value labeled "did".

Account History

• Account creation date:
• Last time you logged into the account:
• Last time you changed your password:
• Additional contact email address or phone number associated with the account:

1.  
2.  
3.  

Sincerely,

Microsoft Customer Support

Microsoft Privacy Statement  |  Microsoft Services Agreement

Legal Disclaimer: The information contained in this message may be privileged and confidential. It is intended only for the individual or entity to whom it is addressed. If you are not the intended recipient, any distribution or use of this message is prohibited. If you received this message in error, please notify the sender and delete all copies.

sorry i think i sent two times

also, there are some points they are asking for when i've changed the settings, since it was today they changed my email, should i mark today?

Então, parece que eles querem que você também envie este formulário: https://account.live.com/acsr?cs=1

Depois, preencha o restante das informações que pediram no e-mail e responda a esse e-mail.

A data de criação da conta NÃO é hoje, deve ser a data em que a conta foi criada. Se você não lembrar a data, pode fornecer o ano se possível.

Mas da última vez que você conseguiu fazer login, se foi hoje, pode colocar hoje.

i can't reply that form, the email that was logged before the scam isn't valid

i meant like, they changed my password today, should i put that the last time i've changed the password was today?

Como assim não pode responder?

the email i used isn't valid anymore

Mas você ainda pode responder ao e-mail que acabou de receber da Microsoft, certo? Pelo endereço de e-mail atual que você está usando?

yes yes, im respoding it, i'll add alot of images

Ok, faça isso. E espero que eles considerem.

okay i sent, now one day they'll reply the reply i've made correct?